There is a lot of confusion when customer receive an email with tracking information and the order physically has not shipped. Customer's fear the order was in-transit far to long affecting their perishable products. This causes increase communication for Customer Service Teams and loss of revenue for vendors who sell perishable items or temperature sensitive items. Having a trigger send when the order has been picked and push the notification to shopify that it has been fulfilled. Triggering the 1st email communciation. Then a second trigger only when FedEx scans the package for pickup pushing the tracking notification to Shopify. Customer will then have a clearer picture when the order is actually filled and when the order is actually physically shipped. They will now have a more accurate representation of the process and clear expectations. This would be an amazing feature for vendors, especially those vendors with perishable products.

When invoices from QuickBooks Online are synced with ShipStation, if the invoice has multiple customer email addresses, these addresses are forwarded to ShipStation as a comma separated list. When ShipStation encounters a comma separated list of email addresses, ShipStation does not send an email to any of the customers.

There are two acceptable behaviors. Ideally, ShipStation should send an email to all the customers in the list. If ShipStation only wants to send one email, the send email to the first customer on the list. The current behavior of not sending any email is not a good alternative.

Best,
Christopher
SimpliFaster

It would be great if the WooCommerce ShipStation integration supported customer tacking to sync to where a customer could log in on our site and view their orders details.

In addition, it would make sense to at least have an API call so this could be custom developed.

As I understand it neither of these options are available. The only thing I can do is email customers the tracking info.

It would take another WooCommerce Plug in and I would manually have to key the tracking info in, for my customers to have visibility within our site.

Thank you for the consideration.

I would like to see the Ship Station Integration with Klaviyo be upgraded to include "Order Delivered" tracking.

As of now, the delivery information is not fed through to Klaviyo and it hinders our ability to set up email communications correctly.

Because of the ever-changing status of the pandemic, shipping and lead times are not consistent. This means that triggering flows and emails off of the existing "Order Shipped" event is not enough. Having "Order Delivered" would enable us to trigger these emails off of when the customer receives the package, avoiding confusion for them, and making our communication more streamlined.

I have just had a frustrated customer contact me as she feels she is getting too many shipping notifications from me. In this case I have 4 consignments going to one customer. I have the choice to send her the same email 4 times with different tracking number OR Leave notifications on for consignment 1 and turn off the other 3 shipments.

What would be great would be to be able to compile all shipment details into one notification so my customer is getting only one email but that communication contains all shipping numbers.

Would be a great if this could be developed.

Thank you

Many wholesalers want to know the cost of shipping and ShipStation does not allow this data point to be worked with at all. Please add functionality to work with more data points like shipping cost & order total as field replacements.

As it stands, for accounting reasons there is little to no reason to use ShipStation. Automation for just about anything regarding accounting of orders is just not there. This software is creating more work than it's helping with in many ways when it comes to accounting. The integration with QuickBooks is barely there. Can't do much of anything with the QuickBooks import besides create sales receipts for paid orders. The absolute most important feature is missing: creating invoices from unpaid orders. The integration is essentially pointless. Very disappointed in the state of this software.