If we have a text note on a customer record, when it contains something, on the orders grid, a flag could appear next to the customer's name, indicating that there is a note on the customer order.

This would be handy for situations where certain customers have specific requests going forward. I have customers who request items be packaged in a specific way or they need some extras put into their order when they buy from us. Other customers require special notes on the packaging. Then there are customers that I owe some items to, and I promise them the items on their next order.

I can probably come up with more uses that I have had that I'm just not thinking about right now. I use tags for certain common, generic things, but sometimes you need to be more specific in the information that you need to tag a customer with, and a text note to be stored with the customer information would be great.

Instead of flagging the order that there is a note on the customer, the customer note could be copied to the internal note on an order.

We ship every Saturday but we cannot change the date when the order needs to be shipped. EG, if my WH team ships an order (any order) they are required to enter a ship date for each order. Normally they click the orange “Activate Quickship” button on each order. On Saturday’s because the package is not shipping until Monday, they have to click “Create Label” instead and change the date to two days later and this has to be done for every shipment.

Attached you will see “Shipping Cutoff” which only allows for Next Day. We need it for 2 days or a calendar date for us to choose because on certain dates (like Monday holidays) it will be 3 days.

I would like to be able to restrict which carriers and services can be used to ship based on the destination country. Several countries have very poor service from certain carriers such as USPS, and if our fulfillment center sends an international package via USPS first class to a country such as UAE or China, the package will often take over a month to arrive or more likely disappear entirely. Being able to restrict which carrier option can be selected based on the country of destination would prevent our fulfillment center from costing us money and product by selecting an unreliable service for that region.

This filtering process is the default for how shipping rates are set up in Shopify, so a similar filter in Shipstation to match would be very helpful.

Please make the Items List font editable. Your documentation here https://help.shipstation.com/hc/en-us/articles/206639917-How-do-I-edit-my-email-templates-source-code-HTML- says that we can control the font that the email templates use, but after going back and forth with support for over a week, we were told that we cannot fully control the font. I quote, "Add CSS either inline or between <style> tags at the top of the template." In fact, an error code will appear when using the CSS style tag. We have used inline styling, but it doesn't control the font for the Items List. So the look and feel is unprofessional and inconsistent. Partly our brand font, partly an ugly font of your choosing. We would strongly suggest that it is not a big ask in this day and age that we should have control over the look and feel of html emails that go out under our brand.

Please Please Please read this:

I've been struggling with quikship for months and the only way to get it to work correctly without orders getting stuck in processing limbo is to allocate my orders. I allocate them all at once by clicking to allocate all orders that are awaiting shipment. This has been working well, but now I've hit another snag. I recently clicked to allocate and had an order fail. I figured that I'd be able to click on the failed order notification to see the details, but that was not an option. The only way to go about it was to dig through each order individually (over 40 of them) in order to find out which one had failed.

I spoke to a support agent to see if I could get this issue escalated, but was told there was nothing he could do because everything was working as designed. I'm not asking for something to supplement my workflow, I'm asking for a common-sense feature that should already be in place. I apologize if that comes off rude, I am extremely frustrated since this is my third feedback report that I've written and it doesn't seem to be getting me anywhere. I feel like I'm talking with support every time I log on here and I just can't seem to get my workflow to be a smooth experience.

I understand that progress takes time, but I really hope that someone can read this and understand why this would be extremely disruptive to workflow.

Thank you for taking the time to read this.

One of the problems with international shipping (even domestic shipping) is charging our customers the correct amount for shipping costs.

While Shipstation allows us to calculate the costs for shipping, there is no way to charge our customers the correct amount, but it seems Shipstation has a solution to this problem that they're not utilizing.

Shipstation has a developer API that allows developers to get information such as shipping rates, but this isn't being used in any of the integrations.

Link: https://www.shipstation.com/developer-api/#/reference/shipments/get-rates

If they implement this into their integrations for e-commerce CMS's such as Magento & Opencart, customers will be able to see shipping rates based on the items they are ordering (by size and weight) when they checkout. They can then choose what service they want to use, and get charged accordingly.

This will make shipping, especially international shipping, quick, easy and stress free, knowing that shipping costs are 100% covered by our customers.