Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Add Picked Up, Hand Delivered as Mark as Shipped carrier options

    When I hand deliver or the customer picks up and I manually mark it as shipped, it requires me to select a carrier, so can you make a carrier in the drop-down that is "picked up" and does not request a tracking number to be put in and maybe make another carrier that is "hand-delivered" or "self-delivered" and also does not require a tracking number?

    422 votes
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    109 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and supporting comments!

    We’ve sent this feedback to our product team to consider in our 2021 roadmap.

    We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.

  2. Add your own carriers to mark as shipped list

    We use a variety of shipping and freight options that are not available as carriers in shipstation. When we choose a shipping company outside of shipstation we will come back and manually mark the order as shipped. But when we go to select the carrier we are using, they are not available so we have to select "Other".

    We should be able to create CARRIERS so we don't have to select "other" for every outside shipping company. Adding new carriers would make it easier to keep track of which carrier was used instead of relying on a tracking number and…

    14 votes
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    5 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. New country

    Hi, when are you having ShipStation available for Mexico? We already use ShipStation in US and Canada, and we are opening a new market (Mexico) and will ove to use SHipStation there as well.

    1 vote
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    In consideration queue  ·  0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  4. Be able to report & sort by Category Reporting

    You have "Reporting Categories" with NO reports? We need a way to do a report by category, I really don't see the reason to add "Reporting Categories" as a feature and then have no way to do a report even of sales that you can do/sort BY category. I wasted a lot of time thinking that reporting categories meant something.... PLEASE fix this and add the report part to this!

    7 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Currently the reporting categories field appears in the Product exports CSV and the Product Sales Insights reports. But we do agree that we should extend the availability of this data beyond those two reports.

    We will take this request into consideration in future product planning!

  5. Allow customers to create Return Labels without prior shipments

    We sell repair services online where we have our customers ship their items to us (via Return Label) and then we ship the items back to them after being repaired. It's a two-way shipping in reverse. We need to give our customers the ability to ship to us with Return Label, but your system only allows them to create Return Labels for orders that have already Shipped. Give customers the ability to ship items to vendors. This is greatly needed for online repair services and nobody supports. The shipping/fulfillment provider that finally starts to offer a solution for this will…

    1 vote
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    0 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. We have multiple workstations fulfilling / shipping orders. We need option to restrict multiple users to see orders assigned to some else

    We have thousands of orders
    5000 assigned to User 1
    5000 assigned to User 2
    10 workstations fulfilling orders - I want
    5 stations to see only orders assigned to User 1 and
    5 stations to see only orders assigned to User 2

    4 votes
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    1 comment  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    We are looking at a lot of options around permissions and user management in 2021, so this feedback is very helpful. We’ll keep in consideration as we plan our user management roadmap.

    We’d like some additional information, if you can provide it.

    It sounds like you could need to permit or restrict viewing orders based on user, but possibly also based on workstation. Could you clarify your use case a bit here?

    It also sounds like the the Assignee filter might be a possibility, if the user is an admin and can already view all orders. You would just filter by username so you could quickly see all orders assigned to that user. You could even create a custom view that saved that filter, that way you could easily just click on the view anytime you wanted to view orders that matched that filter. Review…

  7. View Sku's option instead of Descriptions

    can we have option to display sku's instead of or with (Check Box or something) the descriptions. We have items with the same description. so its hard to tell what it is.

    2 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Just to clarify, is this about viewing item SKUs in the Sales Trends and Product Highlights Insights pages?

    If so, we’ll be taking this under consideration as we plan several improvements to reporting in ShipStation in 2021.

    If this request is about viewing SKUs in another part of the ShipStation UI, please clarify in a comment. Thanks!

  8. Attach already generated 3rd party shipping label to order

    Occasionally our customers will submit a shipping label along with their order. If we could somehow attach their shipping label to an order in Shipstation that would be great.

    1 vote
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    In consideration queue  ·  0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. let US based company create AU or EU labels

    My company is US based and recently opened distribution centers in Europe and Australia.
    I can add more of my storage places in Australia but cannot connect to "Australia Post" , same goes to Europe.
    would have like to be able to create Australian labels from my Australian storage unit to customers same as for Europe.

    2 votes
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  10. Add UPS Simple Rate

    We are adding UPS's new shipping program called Simple Rate, we need this added to ShipStation.

    257 votes
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  11. It would be helpful if it showed which user and what time an order's packing slip, order summary, or pick list were printed.

    It would be helpful if it showed which user and what time an order's packing slip, order summary, or pick list were printed in the order history

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Some of this you can currently do. If you hover your cursor over the Label Printed or Packing Slip printed icon on the Shipments grid, we do show the date and time that occurred. But we don’t yet show which user did it.

    We’ll take this into consideration when we do our next round of product roadmap planning.

  12. Allow Package Size Drop Down for Multiple Package UPS shipments

    Allow Package Size Drop Down for Multiple Package UPS shipments.

    As soon as you enter 'Ship Multiple Package' you lose the ability to select packages from a dropdown.

    Entering box dimensions for 35 boxes is cumbersome. Especially if I only have 4 different box sized.

    No Shipstation, package sets do not solve this problem.

    5 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Report Shipments by master SKU instead of Alias SKU

    We would like to be able to run reports by master SKU.

    We use many aliases under 1 master SKU. sometimes up to 15 aliases per SKU. We have about 500 master SKUs. Sometimes we don't want to see all that data.

    We run this report most often:
    Shipments > Shipped Items > A list of items shipped during a specified date range summarized by SKU.

    We would love to be able to run this report by the master SKU instead of seeing every alias in the report.

    1 vote
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    0 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →
  14. Edit and Delete Customers

    We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated.

    I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an…

    235 votes
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    In consideration queue  ·  74 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  15. Date Code & Lot Code tracking features

    I'd love to see a way to track date codes and lot codes on products. Currently we have many pallets of inventory all with different "best by" dates. It would be very helpful to be able to track those dates - for instance we have 1000 of one SKU, but 400 have a date of 5/30/19, and 600 have a date of 11/30/20. If this information was available in a downloadable report instead of just a top-level report of totals, this would impact my business and productivity very positively! Even if we could just post a note on the inventory…

    24 votes
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    In consideration queue  ·  1 comment  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add inventory tracking for packaging materials

    We keep track of our product inventory elsewhere, but use ShipStation to ship our products and therefore would like ShipStation to keep inventory of the boxes we use to ship products. We use the preset packages and think it's only natural to know how many we have used and how many we have left so we dont over-order boxes or know which box sizes we use more so we can place orders for them!

    183 votes
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    In consideration queue  ·  35 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →
  17. Adding Custom Fields to Shipments Line Item Export

    Exporting Line Item Data via the Shipments Tab is missing the Custom Fields data option

    After clicking Advanced Options, Custom Fields does not pop up and this is a very general need for many people including ourselves.

    We need the Custom Fields Data to be on our Shipment Line Item Export for automating our shipping process.

    30 votes
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    In consideration queue  ·  3 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  18. Being able to customize the name of each Custom Field would be incredibly helpful.

    When I import from a CSV, I'd love the opportunity to customize our Custom Fields (1-3) so that it's clear what they're being used for. We currently have to use a shared document with a key. And that's not as simple as just being able to have a column that clearly says what the data means.

    62 votes
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    In consideration queue  ·  19 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Facebook Shop integration

    Facebook made some updates on their shop. Our company is starting to take this platform more serious. I wanted to know if shipstation can start working on a Facebook shop integration

    39 votes
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  20. Shipping label size options too limited

    I would like to make a suggestion that ShipStation work really hard to make a 4 x 6.25 option, and/or the 4 x 8 option available. UPS is a very large carrier for you not to support it's label sizes that work with the Zebra 450 printer. For those of us who use UPS, we get our shipping labels free of charge, so purchasing the 4 x 6 labels is not a viable option. It seems only logical that you would work to accomodate UPS customers, a huge market. PLEASE CONSIDER THIS! Right now I have to manually pull out…

    154 votes
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    In consideration queue  ·  45 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
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