Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. captcha

    Having CAPTCHA impacts our workflow can we have an option to stay logged in and bypass this feature? We fulfill for a couple of companies and each uses their own shipstation, which can be a hassle in itself anyway. So having to find pictures to quickly log in makes this feature a hassle.

    13 votes
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    Hi everyone, thanks again for letting us know about your experience with reCAPTCHA. We’ve recently made improvements based on your feedback. You should not see the prompt multiple times per day. If you continue to see this, please reach out to our support team at help.shipstation.com so we can better understand what you’re seeing.

    To reduce the likelihood you’ll see the prompt, use the same web browser daily without ad-blockers or private browsing.

  2. DPD local

    Although DPD and DPD local are part of the same group, DPD Local is the largest direct to consumer and in our experience provide by far the best rates and service compared to other carriers we have used in the past. Intergration with DPD local would by far make ShipStation a far more poplar platform here in the UK.

    67 votes
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  3. Multiple logos

    I do fulfillment for multiple companies. I would like to be able to either select a different logo for each label OR opt to have no logo on the label. On a case by case basis, as labels are printed, without having to go into account management.

    1 vote
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    Hi! Thanks for bringing this up! The way to do this would be to create a new manual ShipStation store for each of your clients. Each store you set up will have its own branding components (including logo). If you reach out to our team from the help center (help.shipstation.com), we’ll be able to walk you through what it would mean to have that set up!

  4. return address different than ship from address

    At times we ship on behalf of others and need to have s different ship from address than the return address printed on the label.

    We physically ship from San Diego - zip 92131, But, for example, the return address on the label may be some seller in Ohio. Need to create label with shipping rate from 92131.

    1 vote
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  5. default packing slip

    The default packing slip should be editable or a custom packing slip should be able to be set as the default slip. Switching every order individually or as a bulk action is an added unnecessary step and can pose an avenue for an easily made mistake when there is consistently rotational labor using the application.

    3 votes
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  6. Multiple Package Presets

    It would be helpful to be able to use the presets for packages when having Multiple Packages, vs having to enter dimensions each time. You can have preset packages for single package shipments, why not multiple package shipments.

    3 votes
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  7. Allow custom column width to save and not revert back EVERY TIME YOU REFRESH!

    It's absurd that you have to adjust column widths every single time you refresh the page or load your ORDERS page. Like any modern software, it should save your changes rather than reverting back to defaults every single time you refresh or load the ORDERS page.

    Please allow for custom column widths to save and remain saved!

    3 votes
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    Hi @VC, thanks for bringing this up! Columns are supposed to keep their size and position when you leave the page. I was able to test this for the Orders page and found the column sizes saving.

    I recommend trying to adjust your columns in a different web browser—this will let us know if what you’re seeing is unique to a specific browser. If that doesn’t work, let us know here and we’ll take another look!

  8. Mobile App Keyboard Gets In The Way When Trying To Create A Label

    Just some feedback on the mobile app. It's rather cumbersome to get the keyboard to go away or to jump to the next field when trying to enter shipping information while creating an order.

    The keyboard covers the weight and dimensions so you have to enter the weight, then kinda scroll up and down to get the keyboard to go away. You then have to do the same thing for each of the 3 dimensions. I'm guessing it's the type of field that prevents to navigation arrows from appearing that let you switch between fields while the keyboard is engaged.

    1 vote
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  9. it would be great if manually entered addresses (Manual Orders) were automatically imported into the customer database.

    it would be great if manually entered addresses (Manual Orders) were automatically imported into the customer database. This way when I manually ship to the same person in the future their address will auto populated.

    1 vote
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  10. Delete Products (Not Only Deactivate Products)

    I don't know if anybody else has this issue, but we have duplicates in our product list, which was incurred by wrongly associated them with one parent SKU while new orders coming in. So, would like to be able to delete products, not just deactivate them.

    27 votes
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  11. Add Canpar Courier for Canada Shipments

    Canpar has great rates even without a long shipment history and would be a great asset to add to ShipStation.

    https://www.canpar.com/en/home.jsp

    56 votes
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  12. Australia Post International Shipping

    Adding International Shipping is available via Australia Post's API

    We have an account with Australia Post and they do international shipping. We would like to integrate the AU POST API to do international shipping

    36 votes
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  13. New Carrier: Startrack

    We would like to see more Carriers added to ShipStation. We like Australia Post, but would love to see Startrack as a new Carrier, which belongs to Australia Post.

    Startrack offers excellent services such as Fixed Price Premium, which is a very price competitive B2C overnight/Express service, as well as Road Express, which helps with B2B.

    Australia Post does offer Express Service, but it is rather expensive and not "Fixed Price".

    Thanks!

    22 votes
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  14. Splitting Orders update SkuVault

    Currently, if you split an order, if you keep the same order number it talks to Shopify, but SkuVault can't decipher between the two orders. If you split an order, and add a "-1" to the end, SkuVault recognizes it, but Shopify isn't updated with the additional tracking etc.

    It would be helpful if there was a background ID number, that would like split orders together across the platforms, even if the order number is different.

    8 votes
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  15. support for Wix.com!! Please!

    Support the Wix.com webstores!

    99 votes
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  16. Send NEW Tracking Info After a VOID'd Shipment.

    I wish there was a feature where customers would get a notification with an updated tracking label.

    I've had to VOID shipments and my customer gets a notification that her order was cancelled but when I use her same order to make a new label, she doesn't get a notification that her order was re-shipped.

    I hope you choose to change this in the future, I know many people would appreciate it.

    1 vote
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    Hi, thanks for bringing this up! When you create any labels (the first label you make or any additional ones after), as long as your shipment notification email is set your customer should be receiving an email.

    Here’s where you can check if all of your orders for a store is sending shipment notifications: https://help.shipstation.com/hc/en-us/articles/205901608

    Let us know here in the product feedback forum if this helps!

  17. include both "ship to" and "sold to" info at top of Orders page

    it would be helpful to include both "ship to" and "sold to" information at the top of the Orders page, since different "ship to" and "sold to" information indicate a gift, in which case we have to use a different shipping label process for those orders. the way it is currently set up, that information can only be seen when manually clicking on each order

    1 vote
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    Hi @Helene,

    Thank you for your feedback. We actually have this functionality in the app now. Your account has the Recipient Column on the Orders grid, looks like you will need to enable the Buyer Column as well.

    If you are using Version 2 you can add the Buyer Column by selecting “Columns” in the upper right corner of your Orders Grid then checking the Buyer option. If you are in Version 3 (V3) select View, next to the filter bar, then “Edit Columns.”

    Once you check the Buyer option you can rearrange your columns by Clicking and dragging the columns to their preferred order.

    Please reach out to support if you have any additional questions, we would be happy to assist.

  18. top seller breakdown on phone app

    Love the phone app since it allows me refresh and see how many orders are coming through.... it would be very helpful if i can also see which items are selling the most from those orders.

    1 vote
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    Hi @melody2! Thanks for taking the time to share this with us! You can see your best selling products on ShipStation Mobile.

    Open up your app, go to the “Insights” page, and you’ll see 3 pages across the top or bottom of your screen depending on what kind of phone you’re using—“Overview”, “Operations”, and “Sales.” You’ll want to head over to “Sales” and scroll to the bottom of the screen for this information.

  19. I am looking for an option to print the shipping label and relevant packing slip on consecutive 4 x 6 labels.

    i want to print the printer to print the packing slip followed by the relevant label. We put the packing slip in the shipping box and the shipping label is on the outside of the box but its much more efficient if the packing slip is printed one after another with the shipping label

    1 vote
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  20. Add support for Australia Post eParcel "Parcel Post Wine + Signature" service

    Hi,
    Australia Post (eParcel) has a charge code (aka "Service" inside ShipStation's Account Settings | Shipping | Carriers & Fulfillment | Shipping Options) called "Parcel Post Wine + Signature"

    This service is similar to Regular eParcel, so to ship a product we might choose either regular eparcel, express post eparcel, or parcel post wine + signature.

    Currently ShipStation does not provide support for the "Parcel Post Wine + Signature" service.

    It would be great if ShipStation Developers could add in support for the "Parcel Post Wine + Signature" service. My business cannot ship from within ShipStation without this service enabled.

    3 votes
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