In V3, there's no longer preset options when exporting shipment data. Please allow saved export presets again for V3. The current method of exporting the data format by choosing the columns in the Shipment view is not sufficient as there were custom fields in our V2 preset that are not available as a column option in V3.1 vote
We have now added the custom formats to the shipment export feature. In the Export Shipments pop-up, click Create New Format (just as in the Legacy Layout) to create and save your preset. Additionally, any saved export formats you created in ShipStation Legacy have been migrated into V3.
Having CAPTCHA impacts our workflow can we have an option to stay logged in and bypass this feature? We fulfill for a couple of companies and each uses their own shipstation, which can be a hassle in itself anyway. So having to find pictures to quickly log in makes this feature a hassle.13 votes
Hi everyone, thanks again for letting us know about your experience with reCAPTCHA. We’ve recently made improvements based on your feedback. You should not see the prompt multiple times per day. If you continue to see this, please reach out to our support team at help.shipstation.com so we can better understand what you’re seeing.
To reduce the likelihood you’ll see the prompt, use the same web browser daily without ad-blockers or private browsing.
Although DPD and DPD local are part of the same group, DPD Local is the largest direct to consumer and in our experience provide by far the best rates and service compared to other carriers we have used in the past. Intergration with DPD local would by far make ShipStation a far more poplar platform here in the UK.67 votes
Hello everybody! DPD Local is now live for all UK-based accounts. For more information, read our support documentation: https://help.shipstation.co.uk/hc/en-gb/articles/360030954812-DPD-Local
I do fulfillment for multiple companies. I would like to be able to either select a different logo for each label OR opt to have no logo on the label. On a case by case basis, as labels are printed, without having to go into account management.1 vote
Hi! Thanks for bringing this up! The way to do this would be to create a new manual ShipStation store for each of your clients. Each store you set up will have its own branding components (including logo). If you reach out to our team from the help center (help.shipstation.com), we’ll be able to walk you through what it would mean to have that set up!
At times we ship on behalf of others and need to have s different ship from address than the return address printed on the label.
We physically ship from San Diego - zip 92131, But, for example, the return address on the label may be some seller in Ohio. Need to create label with shipping rate from 92131.1 vote
Hi, thank you for bringing this up! Your ship from and return addresses don’t have to be the same. I recommend creating a new ship from location with a name something like “San Diego – Return to Ohio” to help you understand which ship from location you want to use.
Here’s an article that goes over ship from locations:
The default packing slip should be editable or a custom packing slip should be able to be set as the default slip. Switching every order individually or as a bulk action is an added unnecessary step and can pose an avenue for an easily made mistake when there is consistently rotational labor using the application.3 votes
Hi! Thanks for taking the time to leave feedback for us! As @Lime mentioned, you’re able to set up automation rules to do this much faster. Ex: If the order belongs to store A, then use packing slip template B.
Here’s a helpful article on getting started: https://help.shipstation.com/hc/en-us/articles/360026158331
It would be helpful to be able to use the presets for packages when having Multiple Packages, vs having to enter dimensions each time. You can have preset packages for single package shipments, why not multiple package shipments.3 votes
Hi! Thanks for sharing this with us. Have you looked into package sets? This is a quick way to create multiple packages at one time and adds package dimensions.
Here’s a link to our article that jumps to the package set part of the page: https://help.shipstation.com/hc/en-us/articles/360026157651#UUID-f9c9b867-9560-6201-6eb2-f02a3eb33e36_UUID-091e6756-2825-6eab-acee-f0056250dfdf
It's absurd that you have to adjust column widths every single time you refresh the page or load your ORDERS page. Like any modern software, it should save your changes rather than reverting back to defaults every single time you refresh or load the ORDERS page.
Please allow for custom column widths to save and remain saved!3 votes
Hi @VC, thanks for bringing this up! Columns are supposed to keep their size and position when you leave the page. I was able to test this for the Orders page and found the column sizes saving.
I recommend trying to adjust your columns in a different web browser—this will let us know if what you’re seeing is unique to a specific browser. If that doesn’t work, let us know here and we’ll take another look!
Just some feedback on the mobile app. It's rather cumbersome to get the keyboard to go away or to jump to the next field when trying to enter shipping information while creating an order.
The keyboard covers the weight and dimensions so you have to enter the weight, then kinda scroll up and down to get the keyboard to go away. You then have to do the same thing for each of the 3 dimensions. I'm guessing it's the type of field that prevents to navigation arrows from appearing that let you switch between fields while the keyboard is engaged.1 vote
Hi @squatchsquad! Thanks for bringing this up. If you update to the latest version of ShipStation Mobile, the keyboard should now not cover up the fields.
it would be great if manually entered addresses (Manual Orders) were automatically imported into the customer database.
it would be great if manually entered addresses (Manual Orders) were automatically imported into the customer database. This way when I manually ship to the same person in the future their address will auto populated.1 vote
Hi thanks for letting us know! You can do this today if you add an email address to your manual orders.
Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/206638757
If you have any questions, please reach out to our folks here at email@example.com
Would like to see the "Hold at FedEx Location" added to the shipping options in ShipStation for FedEx.
We offer this as an option to our customers so they do not have to worry about items being stolen or "misplaced" while they are away from home.
It also allows us to ship Via Ground which saves us money on shipping cost.36 votes
Thank you all for your votes and comments.Last month we released limited support for FedEx HAL We support FedEx HAL for BigCommerce stores that are configured with the ShipperHQ plugin (which provides in-cart ability for buyers to send shipment to a FedEx location).
I don't know if anybody else has this issue, but we have duplicates in our product list, which was incurred by wrongly associated them with one parent SKU while new orders coming in. So, would like to be able to delete products, not just deactivate them.27 votes
Deactivated Products can be deleted now in the Products tab.
New products imported with deleted SKUs will create new product records with no history of the previous product.
Canpar has great rates even without a long shipment history and would be a great asset to add to ShipStation.56 votes
Hi everyone! We’re happy to tell you Canpar Express is now available to use in ShipStation.
Here’s how you can connect your Canpar Express account to ShipStation: https://help.shipstation.ca/hc/en-ca/articles/360035648571
Adding International Shipping is available via Australia Post's API
We have an account with Australia Post and they do international shipping. We would like to integrate the AU POST API to do international shipping36 votes
Hi everyone, thank you for bringing this up! You can now use Australia Post’s international shipping services inside of ShipStation.
There is no additional set up required! Once you’ve connected Australia Post, you can use international shipping services for your non-domestic orders.
For more information about Australia Post, see our help article here: https://help.shipstation.com.au/hc/en-au/articles/360025241551
We would like to see more Carriers added to ShipStation. We like Australia Post, but would love to see Startrack as a new Carrier, which belongs to Australia Post.
Startrack offers excellent services such as Fixed Price Premium, which is a very price competitive B2C overnight/Express service, as well as Road Express, which helps with B2B.
Australia Post does offer Express Service, but it is rather expensive and not "Fixed Price".
Hi everyone, thanks for your support! Startrack is now available as a carrier within ShipStation! Get Startrack connected by going to “Carrier & Fulfillment” in your account settings.
Currently, if you split an order, if you keep the same order number it talks to Shopify, but SkuVault can't decipher between the two orders. If you split an order, and add a "-1" to the end, SkuVault recognizes it, but Shopify isn't updated with the additional tracking etc.
It would be helpful if there was a background ID number, that would like split orders together across the platforms, even if the order number is different.8 votes
This issue should be resolved.
For sellers that have access to Amazon Custom, it would be very helpful to provide the capability to display and/or download custom order information.The following link from Amazon gives a brief overview on how to fulfill custom orders: https://sellercentral.amazon.com/gp/help/help.html/?itemID=201822830&ref=ag201822830hr1contsgsearch297 votes
Support the Wix.com webstores!99 votes
Hi everyone! Thanks for your support! You’re now able to connect Wix.
Here’s how you can get started: https://help.shipstation.com/hc/en-us/articles/360026141651
I wish there was a feature where customers would get a notification with an updated tracking label.
I've had to VOID shipments and my customer gets a notification that her order was cancelled but when I use her same order to make a new label, she doesn't get a notification that her order was re-shipped.
I hope you choose to change this in the future, I know many people would appreciate it.1 vote
Hi, thanks for bringing this up! When you create any labels (the first label you make or any additional ones after), as long as your shipment notification email is set your customer should be receiving an email.
Here’s where you can check if all of your orders for a store is sending shipment notifications: https://help.shipstation.com/hc/en-us/articles/205901608
Let us know here in the product feedback forum if this helps!
it would be helpful to include both "ship to" and "sold to" information at the top of the Orders page, since different "ship to" and "sold to" information indicate a gift, in which case we have to use a different shipping label process for those orders. the way it is currently set up, that information can only be seen when manually clicking on each order1 vote
Thank you for your feedback. We actually have this functionality in the app now. Your account has the Recipient Column on the Orders grid, looks like you will need to enable the Buyer Column as well.
If you are using Version 2 you can add the Buyer Column by selecting “Columns” in the upper right corner of your Orders Grid then checking the Buyer option. If you are in Version 3 (V3) select View, next to the filter bar, then “Edit Columns.”
Once you check the Buyer option you can rearrange your columns by Clicking and dragging the columns to their preferred order.
Please reach out to support if you have any additional questions, we would be happy to assist.
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