Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Shopbase

    Just wondering if you have any plans to integrate with Shopbase? A brilliant user friendly interface which makes an alternative choice to Shopify and other ecommerce platforms. Would really like to use Shipstation but currently not connected.

    1 vote
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  2. Customer Phone Number Import Bigcartel

    Shipstation does not import customer phone numbers from a BigCartel store? Any chance to get this resolved?

    1 vote
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  3. 1 vote
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  4. Add a few more Field Replacement values in the email options. We use the email notification to notify drop shippers of an order they need to

    Add a few more Field Replacement values in the email options. We use the email notification to notify drop shippers of an order they need to ship. Currently we can only include all the products in an order [Item List]. Please consider adding a few additional variations to this, such as [Item List Group 1],[Item List Group 2],[Item List Group 3],[Item List Group 4]. Then we can tell Shipstation in the products section which products are from group 1, group 2, etc. And then we can send the email to the vendor, and only populate products that they need to…

    3 votes
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  5. order number on eBay AU

    Recently eBay Australia have changed their order number format from ##### to ###-####-#####. And shipstation doesn't seem to pick that up.
    Does anyone have experienced this issue?
    Different order numbers in eBay and in shipstation would make it difficult for some users to operate their businesses. Shipstations doesn't seem to have immediate resolution to it.
    Anyone got fix for this?

    1 vote
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  6. Export Returns Data (and API)

    Need an "Export Returns" button (like existing Export Shipments), so that a data file (CSV,XLS,PDF) is generated with the Returns list.

    Used to forward the returns data to a material processing system (refunds, restock, etc.). Could be used to create "RMA's" using the same ShipStation RMA# (and Order#) as reference.

    **Also, Returns data should be available via API too. (Query by RMA# or Date Received Range)

    1 vote
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  7. Scan and Verify with RMA Form

    Create a Scan & Verify like process for receiving in an RMA. This could result in printing a "Receiving Slip" template (an RMA Form, like a Packing List but for reverse logistics use.

    This would allow customer returns to be accepted at a dock, and a paper traveler could be attached to the material (for inspection, restocking, etc.).

    Currently the RMA only helps facilitate getting the product back to the dock, and does not provide support in routing material onto the "next" step.

    **Alternate path, is to have a Branded RMA form print with the Return Label for the customer…

    1 vote
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  8. stamps

    The issue I am having is printing postage, not labels. I purchased a roll for postage (Netstamps) from stamps.com and I wanted to print a bunch at one time so I do not have to change the roll in my thermal printer from labels to stamps each time I need a stamp. It seems excessive / wasteful to print a full label for a small letter when I just need postage. Is anyone else having the same issues?

    1 vote
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  9. Mercari

    Mercari is the only eCommerce site that I currently use it will be great if they can be also listed.

    1 vote
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  10. Purolator in Canada, we need to tell them to come pick it up...!!! why doesnt shipstation take care of the pick up??? this would save us t

    We print Purolator in Canada..all is ok..
    BUT

    why dont you tell Puro to come pick it up when we print the waybills???

    you should..no???

    1 vote
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  11. Carrier Pickup Filter and Automation

    With carrier pickup scheduling now available, it'd be great to have some filtering and automation to accomplish this with default pickup info saved for each carrier. For example, if batch contains a DHL shipment, then default pickup is scheduled when label created. Seems easy enough with current functionality.

    3 votes
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  12. Turkey

    I recently received an exciting opportunity to start selling on Amazon-Turkey but sadly Shipstation does not currently support this marketplace.

    To take advantage of Turkish FBA, one would need to setup an entity in Turkey. Even my Amazon global seller rep recommended I do MFN.

    1 vote
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  13. Allow for returns portal label on split orders

    Currently if a store has two orders with the same order number we can't generate a return label. We frequently have an order we split into two. It would be great if the returns label portal would just return both orders that match the order number and zip. It could show the items on both orders and allow the user select the items they want to return.

    1 vote
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  14. Default to currently-selected store when entering a new manual order

    We have two different manual stores, and I am always forgetting to select the proper store from the dropdown when creating a new manual order... even though I already have the proper store selected in the left / main menu.

    It would be more intuitive if the new order entry screen defaulted to the currently-selected store -- as opposed to realizing after the fact that the order was created in the wrong store, and needs to be cancelled and re-done.

    1 vote
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  15. [Config] Need to allow the importation of orders with virtual products

    Context: Woocommerce Integration

    Background: The need of offering free shipping on certain specific products is always present. There are ways of doing that usually with shipping classes and flat rates but that may not fit all use cases like not having flat rate available . Or using coupons but that adds to checkout friction.

    Issue: A great way of skipping the shipping logic, hence charging for it, is to set a product as "Virtual" therefore no shipping is calculated with no need for any other thing around it. The problem is that ShipStation does not import products set as virtual…

    1 vote
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  16. Add order level fields to available mappings for Shopify

    We need to have Location and Order Tag from Shopify available in ShipStation. It is not possible to determine which fulfillment partner is supposed to fulfill an order without that information.

    1 vote
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  17. Stop Closing Account - Offer Account Hibernation instead

    Stop closing an account for non-payment or paused payments. When this happens the subsequent stamps.com account is closed too. Instead, offer a "hibernation" feature which pauses the account until the account owner is ready to resume. Recently, lost $30 in postage credits due to this "policy".

    1 vote
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  18. UPS Mail innnovations for UK users

    Currently Mail innovations is only available for Shipstation users in the USA. This is absurd and needs activating in the UK and worldwide for that matter. UPS offer this service worldwide for all customers so Shipstation needs to activate it immediately for all users worldwide!

    It is also in Shipstations interest to activate this as users will ship more!

    Thank you

    3 votes
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  19. UPS from ShipStation Rates on Selling Channels

    Posting for our User!

    Offering discounted UPS rates to a SS ecommerce customer but not providing the necessary credentials or links to get the rates applied to the customer’s UPS account makes the discounted rates pretty useless since the rates cannot be displayed in a shopping cart for a user to select at checkout. Maybe that’s not the intended user, but isn’t a SS customer intended to be ecommerce related?

    1 vote
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  20. having the option to remove the timer for an order

    sometimes I use ship-station as a reminder to send something to someone.
    so i add a manual order, yet i know it suppose to be only in a week or so...
    i need the option to remove the timer from those orders as i don't want it to interfere with my shipping time statistics.

    2 votes
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