Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. My Post Business account payment options

    Hi Guys,
    I'm using the My Post Business via the Ship Station.
    At the beginning of the integration process, I've been promised to have the 2 x payment options for the label purchase via the SS. First is the Credit card payment and the second is to be able to use your existing My Post Business account (30 days credit). What we are facing now, by using the only payment option available (credit card).is that the post office is not providing the invoices based on the credit card purchases. At the EOFY my accountant asking me where did I spent…

    1 vote
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    0 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  2. Two-Steps Verification and IPs checkers!

    It will be SAFER for us to have a Secure Account, which our information is our own secret for the safety of the customers and the business itself.

    I believe Shipstation, like other businesses, might need some third-party verification features for loggin in process. A Two-Step Verification should be great for preventing unwanted login and threats attacking our accoutns. A notification of any logins toward the account owner is helpful to determine whether the account is getting any illegal access.

    Following that, it is necessary for the account owner to know whether I got any unwanted visits. Hence, I also…

    6 votes
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    2 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  3. FedEX Collect - option for Automation Rules

    Please add an option to select FedEx Collect when setting up automation rules inside of ShipStation.

    1 vote
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    0 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  4. API Restricted Permissions for Fulfillment

    Hi,
    If we're working with a fulfillment center, they almost always request API access which essentially gives them admin access to our account. Why would we want them to see our sales figures? Order Total/Pricing. I mean I dont want them simply scraping my sales data to identify my total sales per marketplace each month. I'd also rather they not have access to our product titles. SKU sure no problem, but my marketing/product titles are of no use to them and just more information they should not have or need about my business.

    1 vote
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    0 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  5. Disallow disabling owner account

    In the User Management screen the owner can disable their own account causing the account to still be running (until the credit card expires) but no way to log back in without contacting support (which isn't open on weekends).

    Instead, there should be an option to transfer account ownership to another account and/or completely delete the ShipStation account.

    4 votes
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    0 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  6. Dashboard to manage client shipping

    We offer product fulfillment to our clients. We also require our clients use ShipStation for their ecommerce sites. That said, is there a way for us, the fulfillment company, to have a ShipStation account that will allow us to see all of our client funded accounts. Currently we login to each account of which we are set up as a user. This is quickly becoming a nightmare and hard to navigate as there is not clear announcement of the account profile name in the header of the site.

    1 vote
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    0 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →

    We are about to start a beta program for 3PL accounts that will allow merchants to delegate orders from their ShipStation account to a 3PL ShipStation account for fulfillment.

    We will be publishing some help articles about this program in the next few weeks with a form for any 3PL that is interested in joining the beta program!

  7. 'Time imported' as a column

    It would be really awesome if 'time imported' was a selectable column to choose from so that one could, for example, be able to filter orders placed all before the cut-off time of that date, for one's company, so shipping can be correct and accurate.

    1 vote
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    0 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  8. 3 reasons why a plan between 50 and 500 makes sense

    1. The jump from 50 to 500 is literally a 10x jump. A seller who is teetering on 50 will need 250 at most for the next level. Charge $15 for 250 and then $30 for 500. It shows that your goal is to facilitate success with your customers and not "lock'em in" because they finally had some success.
    2. $9 to $29 is a 3X jump. It might seem trivial to add $20 to the monthly fees, but every dollar counts for a company trying to stay afloat right now. I know that you have a prorated fee in place, but…

    7 votes
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    2 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stop signing me out repeatedly (aka make "Remember me" actually remember me)

    Every time I go to use ShipStation, I have to login again. The "Remember Me" option does nothing. Support tells me that the actual function of that option is to tell ShipStation not to signout automatically while I'm in the middle of typing. What?

    (And, yes, I have been signed out in the middle of typing an address when I forgot to choose that option — i had to login again and re-enter the address.)

    The "Remember Me" option should do what it says — remember me for a relatively long time, And, if I don't choose it, it should…

    5 votes
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    2 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  10. HIPAA Compliance

    We are working to automate business processes for our online health clinic, and integrating with ShipStation makes managing the whole shipping process easier.
    But since we are a US base health provider, any service provider we integrate and handle or process PHI (personal and health information) data with, must be HIPAA compliant, and be able to sign a BAA (business associate agreement) with the health provider.
    Meanwhile, we will have to develop our in-house integration with a HIPAA compliant or exempt shipping provider (like Fedex, or UPS) and that adds serious development burden, provides very little shipping flexibility and and…

    1 vote
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    1 comment  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  11. We have multiple workstations fulfilling / shipping orders. We need option to restrict multiple users to see orders assigned to some else

    We have thousands of orders
    5000 assigned to User 1
    5000 assigned to User 2
    10 workstations fulfilling orders - I want
    5 stations to see only orders assigned to User 1 and
    5 stations to see only orders assigned to User 2

    4 votes
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    1 comment  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    We are looking at a lot of options around permissions and user management in 2021, so this feedback is very helpful. We’ll keep in consideration as we plan our user management roadmap.

    We’d like some additional information, if you can provide it.

    It sounds like you could need to permit or restrict viewing orders based on user, but possibly also based on workstation. Could you clarify your use case a bit here?

    It also sounds like the the Assignee filter might be a possibility, if the user is an admin and can already view all orders. You would just filter by username so you could quickly see all orders assigned to that user. You could even create a custom view that saved that filter, that way you could easily just click on the view anytime you wanted to view orders that matched that filter. Review…

  12. Dark Mode

    Suggestion for dev team... dark mode would not only be (subjectively) aesthetically pleasing, but would also help in reducing eyestrain. I'm not sure how feasible this is, but thought I'd put it out there. This is for the website by the way.

    8 votes
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    2 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  13. Copy Automation Rules

    Please add the ability to copy automation rules just like packing slips can be copied.

    58 votes
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    In consideration queue  ·  11 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  14. We need the ability to manipulate rates or show no rates for each user. We need to be able add handling charges as a percentage or fixed $

    We need the ability to manipulate rates or show no rates for each user. Both UPS and FedEx have this feature in ups.com CampusShip and fedex.com ShipAdmin. We have many users and / or third party vendors that use our accounts and we charge them additionally or public rates when using our UPS/FedEx account. We need to be able add handling charges as a percentage or fixed amounts on top of base shipping charges. For some users, we’d like to hide the rates completely. This is common practice in shipping industry and we’re surprised you don’t have that configuration option…

    78 votes
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    9 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, @gosatest, thank you for taking the time to bring this up! We’ll keep this in mind, but for now we’d like to see if other users are experiencing similar business challenges to yours before moving forward.

  15. Display weight in KGs

    Can you add an option to display weight in KG's?

    Rgds

    Marvin

    17 votes
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    9 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →

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