Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Remove "Powered by Shipstation"

    Can we have the option to remove Powered by Shipstation from our branded page

    7 votes
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  2. Recommended Products for Up sell Opportunities on Branded Tracking Page

    You already integrate with Shopify, etc and have the products and qty - let's show some best sellers on the Branded Tracking Page.

    2 votes
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  3. Allow for returns portal label on split orders

    Currently if a store has two orders with the same order number we can't generate a return label. We frequently have an order we split into two. It would be great if the returns label portal would just return both orders that match the order number and zip. It could show the items on both orders and allow the user select the items they want to return.

    1 vote
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  4. RMA Return label should come with a return invoice

    When a customer applies for the return label from Branded returns portal, along with the stamp and RMA# they should also get a print out invoice It should contain all the order details, product that is being returned and RMA#. As of now the customer can send back the product with no order details. Then I have to spend way to much time looking for the customer in SS. When it all should be there in the return.

    5 votes
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  5. text updates

    Id like to have a button where customers can sign up for text updates like this example attached.

    13 votes
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  6. Button / link from shopify order to branded tracking page

    It would be very handy and improve customer service to be able have a link on shopify order to shipstation branding page for tracking. This is a feature in aftership.

    Currently only way for customer to get branded tracking page is in an email.

    8 votes
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  7. Branded Tracking Page -

    Ability to add media (photos, gifs, or videos) to the branded page, as per the attachment. Let's brands create a unified customer journey and brand identity.

    2 votes
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  8. return portal store related

    It will be very helpful if the TOOL of RETURN PORTAL, was not store related. if I want just 1 link for all the stores I have on shipping station I was able to find any order, not just the order related to that store.

    4 votes
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  9. API branded tracking page, a generic one to link on my website

    I was wondering if we could have a link to a generic link to a branded tracking page. I just use it as a link on my website so people can easily track their package. I have to use USPS's tracking page for now. Wish I could have it with ShipStation, it would provide a much cleaner feel.

    28 votes
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  10. return portal

    I'd like to create dynamic URLs where, based on URL parameters (such order number, zip code), we can load the branded tracking page or the return branded page for each customer, removing the necessity of entering data manually for them.

    5 votes
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  11. Multiple Return Services for Branded Returns Portal

    We have set up a Branded Returns Portal for people print their own return labels. We picked USPS first class which is only for items with less than 15oz, above that we need to do priority shippng which has no weight limit.

    There is only one option preferred shipping method in the returns portal
    but i can't set all returns up to priority because we don't want all the orders to be returned priority (we would lose money).

    There should be different preferred shipping methods for different categories. How is it possible in a site you have only one option…

    21 votes
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  12. Tracking Portal

    Hello ! i would love to be able to have the option to include on my website a portal for my customer so that they can track their orders (just like to return portal) so that it eliminates the need for my customers to either email us or go through their emails to find their tracking link.

    20 votes
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  13. Sending or showing multiple package tracking numbers to let customers know more packages are coming if they receive one of multiple package

    Sometimes our customers get confused when they receive one of multiple packages and open the package, there are not full items they ordered, because they only can see one tracking number and they don't expect more packages are coming. Sending or showing multiple package tracking numbers can help customers to know whats going on their orders and definitely reduce these concerns.

    11 votes
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  14. Tracking Request Form For Our Websites

    Having come from using aftership they provide a code snippet so that we can have a tracking request form on our own websites. I know buyers would just have to go to the email to click link, but would be nice to have a way on our sites so that buyers can enter their tracking code and this would go to the branded tracking page upon submission

    8 votes
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  15. New branded tracking page for international shipments - PROBLEM

    We love the branded tracking page for Domestic orders,
    however the new one that has been added for Australia, Canada and UK is causing us problems.

    Our international carrier's tracking system doesn't sync well with the branded page, so customers will often just see "expected to ship on December 27...etc" for a whole week before there is any further updated information. So they think that we haven't sent their package yet.

    I would like to be able to opt OUT of the branded tracking page for all international shipments, just like it was up until recently.

    4 votes
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  16. Shipstation send to Magento Marketplace "Other"as the carrier name (instead of Canada Post)

    Shipstation sending a carrier value of "Other" for all carriers other than USPS, FedEx, UPS, and DHL, which is the intended behavior when it send a shipment notification to Magento. In our case we ship with Canada Post is a carrier that ShipStation supports. When I contact the support of shipstation, they advice me to install the extension "https://www.magentocommerce.com/magento-connect/custom-carrier-trackers.html" to be able to add custom carriers on the Magento . but that dont change the information sending by shipstation "Other". I didnt find who to resolve this probleme.

    6 votes
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  17. API branded Tracking Page

    We send Shipping Notifications via our own system instead of ShipStation's built in shipping notification emails. We are looking for the ability to link to the branded tracking page. In order to do this we would need the ability to grab the link from ShipStation's API. Is there a way to do this currently? If not, I would like to request this feature.

    Thanks!

    98 votes
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    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  18. Branded Tracking Page- Support Mark as Shipped orders and Fulfillments that use supported carriers.

    Branded tracking page is awesome, I'd like to propose that devs expand to include the big 4 (FedEx UPS DHL & USPS) on Mark as Shipped orders.

    40 votes
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  19. Have the tracking link on the Shipments tab link to the Branded Tracking

    Love the branded tracking, but still about 70% of customer contact is in relation to shipping, and my replies nearly always include a link to the carrier's tracking site, which I get by right clicking and 'copy link address' from the Shipments page in SS.

    My request is that these links also link to the branded tracking, so I can see what the customer sees, and also avoids the need to link to USPS, DHL etc.

    49 votes
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  20. Input validation of uploaded brand logo files

    The store configuration page doesn't mention anything about the resolution or file type requirements of branded logos (though I found the details after searching Google: https://help.shipstation.com/hc/en-us/articles/206640067-How-do-I-adjust-the-size-and-quality-of-my-store-logo- ). What's worse, the system will accept and display logo files that don't fit these requirements. I first tried uploading a SVG for better quality, and it successfully saved to the branding page and even rendered the image. However, previewing the tracking page showed the broken image icon. I decided to try a PNG (with transparency), but nothing even showed up. I then tried a JPG, but my resolution was too high, and it…

    4 votes
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