Product Feedback & Fresh Ideas

The ShipStation Feedback Forum collects your ideas and allows you to vote and comment on other ideas so our product team can understand what new features are most important to you or what business challenges we need to address next.

Everyone has 20 votes to spend on ideas that are important to them (but you can comment as much as you like). 

While all ideas will get reviewed, it's simply not possible for all ideas to make it onto the product roadmap. The more activity an idea has, however, the more likely it is to be considered. So, be sure to check if your idea has already been posted so you can add your votes and comments to it! 

Suggestions for Writing a Great Idea Post

  • Write a title to succinctly summarize your post. Other users should be able to identify if their idea is similar to yours just by reading the title so they will know to vote and comment on it!
  • Explain the problem you are trying to solve and what you think should be added or changed in ShipStation to solve this problem. 
  • Describe how you would use this feature or how you think it should function to serve your need.
  • Attach a screenshot to help illustrate your point. 
  • Put the idea in the category that best fits what you are trying to accomplish (for example: Order Management, Insights & Reporting, or Printing & Documents).

What to Expect With an Idea 


Our moderators will regularly review posts to ensure:
    • They are categorized in a logical way. If not, they may move them to the proper category. 
    • The title accurately reflects the idea content so others can understand. If not, they may edit the post title to help others identify posts they want to vote and comment on.
    • That posts are really ideas and not bug reports or issues that require contacting our support team. 
    • That any request that has an existing solution or can be accomplished with existing features gets a response to let everyone know a solution or feature already exists and how to learn about it.
Our moderators will also update the statuses of posts as they are considered by our product team. If an idea makes it onto the roadmap, we'll update the idea status from Planned to Started to Completed as work progresses on the idea. If an idea is declined or archived, our moderator will update the status to indicate so and you will receive your votes back to use on other ideas in the future. 

Finally, if more information is needed on an idea, the moderator will post a reply to ask for them. If it is your idea or you have commented on the idea, you should receive an email notification when this occurs.
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  1. Automate EORI Numbers

    It is a legal requirement that EORI numbers are used on shipping goods from the UK to EU and Rest of the World. This field has been implemented granted, but still requires manual intervention to apply the EORI to each order, not an easy task when shipping 1000's of parcels a week off shore. Can this not be automated by rule, that when shipping to EU, the EU EORI number is selected, and when shipping outside of the EU (Rest of World) the UK EORI is used?

    51 votes
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    planned  ·  26 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. USMCA Certificate of Origin

    With USMCA replacing NAFTA, I would love to be able to print a certificate of origin while printing shipping labels. We do a lot of business with Canada and this would help us save our customers money and thus do more business.

    159 votes
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    40 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. ERROR- Ship To Phone must be no longer than 25 characters.

    Issues printing Labels as ShipStaion doesn't allow more than 25 characters.

    I import data from Amazon (USA) orders into Shipstaion via Channel Advisor and for data protection Amazon provide a number in this format.

    +1 123-456-7891 ext. 12345

    Due to the spaces, "-" and ext. i have to manually edit each order (phone number) before i can print.

    This is not fun and i cant be the only person this affects.

    I think you should extend the character limit on the telephone number field to fix this issue.

    Cheers

    Craig

    13 votes
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    4 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. Generating customs invoices in correct currency

    When a customer buys in dollars or euros from our site, it doesn't go through to the customs forms as dollars - it generates in GBP.

    A customer in the US spent in dollars (under $800) which shouldn't mean they have to pay customs charges (as I believe it is set at $800) but it generated the customs invoice in £ (which then took the invoice over $800) and the customer has been charged $100 to receive their parcel.

    Please can you let me know why this has happened and if this is the case that all customs declarations will…

    10 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. Batch Summary in V3

    Currently batch summaries are only available in the legacy view - we do a lot of split shipments between two fulfillment facilities which requires V3 to notify customers correctly in our Shopify platform.

    Please add Batch Summary printing to V3!

    3 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create customs declarations for Royal Mail orders sent from UK to Channel Islands

    Royal Mail require customs data for shipping orders to Guernsey and Jersey but Shipstation doesn't let us add declarations for these orders, so we have to ship them through other software.

    5 votes
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    2 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Reduce Font Size of Return Shipping (or Ship From) Address on Shipping Label

    Can you guys please reduce the font size of the return shipping address or ship from address that's on the shipping label.

    It's really big and it's the same size as the ship-to address on the label.

    There is also no reason that the return/ship from address is so big on the label.

    Also, our company ships our products out from California, but our brand name has another state name on it, and it confuses people.

    1 vote
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. Assign different label formats for individual users

    Currently you can only select one print template for all user accounts. In our case, we have hundreds of users using various hardware. Some of our teams have thermal label printers, whilst others use standard A4 laser printers. It would be a huge help if these teams could control the format of the labels they're generating to best suit their hardware set up.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. Picklist modification to include #Required per Order

    At the moment the pick list prints out the # Required items and the associated Order #. It does not show us how many # Required items belong to each associated Order.

    This creates a major workflow issue. In fact we have to leave ShipStation, return to Shopify and use an external Shopify App to resolve the issue - which only partially helps as all our orders are sorted and tagged in ShipStation. So we are facing a barrier which is causing us to consider migrating away from ShipStation and trying to find a solution that better fits the workflow…

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. Adding Amazon`s customer extention phone number on Fedex labels

    Amazon orders come through their system with their own phone number with an ext number for every customer.
    Fedex shipping label is showing only the base number without the ext number, and Fedex`s delivery people cannot contact the customer when needed.
    It would be great to include the full number the shipping labels.
    Thank you.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  11. Shipping Manifest should have an expanded header printed

    I have to use the manifest when filing a claim with a carrier for reimbursement of shipping costs for lost shipments. This report needs (in my opinion) an expanded header to include the company name (or ShipStation Logo) as well as a date that reflects the reporting so that it appears more legitimate for submission to a carrier.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fix issues with Puerto Rico (USA)

    While selecting multiple orders to print from multiple channels, if one of the orders is from Puerto Rico USA, and pressing print labels it will get stuck on the loading wheel. Found out that Puerto Rico needs customs declaration and after inserting this multiple print batch orders works fine... need a way to notify the user to insert customs declaration values after pressing print

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  13. Support for the use of Shopify third-party order metadata in the customization of packing slips

    Please add support for the use of Shopify third-party order metadata in the customization of pick lists and packing slips. We use Freshly to manage product batch and expiry information that is inserted into every order as metadata depending on the products added to the order. We would like to put this batch information on the packing slips that we produce within Shipstation.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  14. Logo y color and black and white

    when the uploaded logo of a store is in color, the quality in thermal printers make it look almost invisible. There should be two logo options to upload, one in black and white for the labels and packing slips and another for a color logo for branded communications

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mulit-tray printing option

    When needing to print a packing slip (on regular paper) and a shipping label on sticky back labels, It would be really helpful for shipstation to give the option to select which tray to print from. Instead of the extra step of opening printing tray and switching out labels for paper or vice versa, just setting the print setting to always choose the correct tray on the printer. It would eliminate the extra step when using the print directly in ship station and the extra step you currently must do to download as a PDF and then select. Streamlining the…

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  16. New Lowe's requirements that Shipstation doesn't offer makes SS a non-starter for lowe's vendors

    Lowe's requires a new second label to be attached to their boxes that are shipped direct to store instead of direct to customer.
    These look like shipping labels but contain UPC level data.
    It is a requirement to sell on Lowe's now. SS not being able to generate this document as "other forms' like a customs document using pre existing order and product data SS already has, makes SS a non option for new Lowe's vendors.
    These GS128 labels are for the lowe's store to scan when the boxes are received to match up to customer pick ups. I don't…

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make Label Messages Available on UPS SurePost Labels

    I would like to have the option of putting custom label messages on our UPS Surepost labels. Things like the order number (which I have on all of our outgoing parcels) or a message that would be visible to anyone reading the label.

    5 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  18. Buyer Notes/Orders Notes in Pick List

    Most important feature missing in Pick List; developer please consider to allow small customization in Pick List at user level. Buyer/Order Notes is very important at the time of preparing orders from Pick List....

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  19. Stored product price

    Is there some way to make it where when you add your product to your packing ship it added the prices of those products automatically?

    6 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
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