Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Kilogrammes

    Can we have Kilogrammes (Kg) added in a shipping weight type

    17 votes
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  2. Allow 2 companies to share a printer w/o re-logging into shipstation connect everytime......

    Hello,

    I own 2 seperate companies and we have 2 seperate Shipstation accounts. we ship multiple packages a day via each, and its really inconvenient to deactivate Shipstation connect every time we have to switch between the 2 accounts... Can we please figure out a way to make the switch easier? re-activating Shipstation connect between shipments is a pain... but so far its the only way we can share this workstation printer between the 2 shipstation accounts! please help. Thank you Devs!!! you rock!

    6 votes
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  3. Add "Product Total" to the available choices for creating Filters

    There are almost 50 options for filtering and none of them are Product Total, despite this being one of the fields in the order details. The reason that Product Total is more useful than Order Total is that it shows the cost before taxes. I would like to create a filter based on product price and I cannot do this because as soon as tax is applied the filter no longer works. There are different taxes applied depending on the state so it's not really feasible to create a filter for each of the possible totals with tax. I've discussed…

    7 votes
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  4. Adding ITN to UPS Shipment

    Hi Shipstation Developers- Please make adding an ITN to a UPS shipment as easy and straightforward as adding ITN to USPS shipment. I have attached a photo of what the USPS ITN field looks like (red arrow) in the customs section of an order. This field is not available for UPS shipments for some reason.

    (FWIW, I spent much time with a member of your support team chatting and emailing about this issue already and didn't really get anywhere. The rep was helpful but unfortunately their proposed workaround of adding the ITN to the 'ITN/Tax ID or USPS' line in…

    6 votes
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  5. Customizeable Labels/Barcodes for Order Items

    If Shipstation would allow me to add a label to each item in an order and allow me to customize that label I could manage most of my production using just Shipstation.

    For example if I sell a wallet and a shirt in an order, the wallet and shirt would each have a label that I could print out and stick to the item during production.

    The label could include: Total number of items in the order (Item 1/1, Item 1/3, etc), buyer name, sku number, order number etc etc.

    This would allow me to use shipstation as production software…

    9 votes
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  6. There should be a way to manually change shipments from IN TRANSIT to DELIVERED.

    There should be a way to manually change shipments from IN TRANSIT to DELIVERED. I have packages that have been delivered (confirmed by the recipients) but USPS has "lost" track of them so they are permanently and incorrectly listed as IN TRANSIT.

    9 votes
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  7. Ship to Address Hyperlink to Order History

    I would like a feature to open an order, click the ship to address, and be directed to all order history to that address. We often need to audit for duplicate, or fraudulent shipments to the same address. Currently we have to open another window and Search Orders for the Ship to Address to see shipping history. Thank you!

    4 votes
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  8. Shipment Automation should include Product Group for multiple items

    I know we, like many other sellers, have many item types that have color/design variations, but are otherwise identical. I frequently have buyers who purchase multiples of an item, or several colors, or particular combinations to make a set. In the Shipment Automation I know for setting product automation, there is an option for Product Groups, with the examples given of Hats and Shirts, since each of those would ship identical, regardless of color/design. So, that's essentially what I'm wanting to do, instead of having Item Sku as the qualifier criteria, have Product Group, but that isn't a listed option.…

    5 votes
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  9. (Shopify & Shipstation) Allow Mapping of (Shopify) Order Tags to (Shipstation) Custom Fields

    (Shopify & Shipstation) Allow Mapping of (Shopify) Order Tags to (Shipstation) Custom Fields - Seasoned Shopify Admins know the importance of tags in Shopify's internal systems, so Order Tags would be quite useful. I would image that is how Customer Tags came to be a field that can be mapped to Shipstation custom fields.

    11 votes
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  10. Calculate rates for multiple orders (that are selected) and automatically select the cheapest Service or each order selected

    Hello,

    We have found that one of the largest time sinks and easily the most tedious job in our shipping process is selecting the cheapest Service (e.g. Fedex , UPS, USPS) for multiple orders.

    CURRENT WORKFLOW
    For example, say we have 1000 Amazon Prime Orders. Currently we need to click the "Calc" button on each individual order, then in the "Rate Calculator" dialog box, in the 'Amazon Fulfillment' tab, I click on the cheapest service available for a given order.

    ISSUE
    This causes US to calculate the cheapest rate available for 1000 orders - individually - which could take hours...

    101 votes
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  11. API additions

    The ability to create/edit batches via API and also the ability to split orders via API would be pretty useful. Not having these features currently causes significant delays in our business operations, and we'd love for ShipStation to be the solution to that.

    7 votes
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  12. FedEx Home Vs FedEx Ground

    Often the shipper does not know if the package is going to a business or a persons home. This effects the rate for FedEX. In stamps.com software you just always said the cheaper FedEx ground. And if it happened to be a home address the software would alert you and say this is a home address please switch to FedEx home delivery. This is a super handy feature and I'd like to see it in Ship station.

    5 votes
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  13. Automation Rules Based on Time of Day

    We are going to have to use a fairly manual process to get around this right now. So it would be super helpful as a feature.

    We have several different carriers with different cut-off times. Being able to set a batch of automation rules to run at specific times of day would enable us to automatically reallocate orders to the appropriate services after those cutoffs have passed.

    Example:
    UPS picks up at 6pm, once they've picked up, we need to change all remaining orders for the day to USPS (who picks up at 8pm) using a few pieces of logic…

    10 votes
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  14. Be able to select DO NOT NOTIFY MARKETPLACE for store

    We have one retail store but ship over 500 orders a month via Shipstation, at the moment we are able to select do not notify the marketplace for an individual order but not for the whole store. We would like this as an option in the setting tab.

    By not having this option we are not able to effectively use the shipstation feature of being able to create labels in bulk seeing as we need to make sure that the marketplace is not notified for every order.

    Our E-comm business is increasing as is our use of shipstation so this…

    5 votes
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  15. In orders tab, I want to know if an order is the customer's 1st order, 2nd or 3rd, etc.

    I want to be able to segment orders this way so I can include an insert based on if it's the customer's 1st order, 2nd or 3rd, etc...

    5 votes
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  16. Allow ShipStation to update altered orders from Shopify... not just orders that have been canceled.

    I use Shopify to gather my website orders. From there they are imported into various stores set up in ShipStation.

    Why can't ShipStation update an order that has been altered in Shopify? For example, lets say an order is imported into ShipStation from Shopify. I realize that the order is missing an item which I then have to refund back to the customer. I do the refund in Shopify, but when I re-import orders from Shopify back into ShipStation, the order still shows the full list of items in the "Order Items" list... the refunded item(s) are still present. It…

    31 votes
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  17. Please add a line for Title

    There needs to be an optional line for title. Right now it either goes after the address - not correct, or has to be in the name list, which means it gets cut short.
    :
    Nancy Jones
    CEO
    Company of Note
    123 Main
    Anywhere IL 60062

    2 votes
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  18. Automatically split items into shipments based on rules

    Hi- We often times have back orders but can ship partial shipments. Would love the ability for Shipstation to automatically split orders for us based on rules.

    153 votes
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    Thanks for your feedback!
    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!
    In the meantime, could you let us know what criteria you would base these rules on?
    Any other workflow information for how you’re currently working around this, and how you would like to do this in the future would be helpful.

  19. Move the SIDE BAR to the bottom. I need more vertical space.

    I need more vertical space, to look at the order and easier to scroll up and down for the orders.

    4 votes
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  20. Show all rates when using the CALC button

    when the user presses the CALC button to get rates for all carriers, it would be great to be able to see all the rates, for all carriers on one screen - sorted lowest to highest. thus eliminating the need to look at each carrier and make a decision

    18 votes
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