Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

Share your challenges, collaborate with others, and let us hear you!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Calculate rates for multiple orders (that are selected) and automatically select the cheapest Service or each order selected

    Hello,

    We have found that one of the largest time sinks and easily the most tedious job in our shipping process is selecting the cheapest Service (e.g. Fedex , UPS, USPS) for multiple orders.

    ** CURRENT WORKFLOW **
    For example, say we have 1000 Amazon Prime Orders. Currently we need to click the "Calc" button on each individual order, then in the "Rate Calculator" dialog box, in the 'Amazon Fulfillment' tab, I click on the cheapest service available for a given order.

    ** ISSUE **
    This causes US to calculate the cheapest rate available for 1000 orders - individually -…

    79 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  2. Be able to select DO NOT NOTIFY MARKETPLACE for store

    We have one retail store but ship over 500 orders a month via Shipstation, at the moment we are able to select do not notify the marketplace for an individual order but not for the whole store. We would like this as an option in the setting tab.

    By not having this option we are not able to effectively use the shipstation feature of being able to create labels in bulk seeing as we need to make sure that the marketplace is not notified for every order.

    Our E-comm business is increasing as is our use of shipstation so this…

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  3. Show all rates when using the CALC button

    when the user presses the CALC button to get rates for all carriers, it would be great to be able to see all the rates, for all carriers on one screen - sorted lowest to highest. thus eliminating the need to look at each carrier and make a decision

    15 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  4. Back Order Status

    The ability to recognize incoming sync’d orders as having back ordered products and place these orders under “Awaiting Back Order” or “Awaiting Product”. Not for ShipStation to monitor the inventory against the orders necessarily but to recognize a status or tag from the attached market place. In our case TradeGecko.

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  5. Internal Customer Notes that can be applied to future orders from the customer.

    If we have a text note on a customer record, when it contains something, on the orders grid, a flag could appear next to the customer's name, indicating that there is a note on the customer order.

    This would be handy for situations where certain customers have specific requests going forward. I have customers who request items be packaged in a specific way or they need some extras put into their order when they buy from us. Other customers require special notes on the packaging. Then there are customers that I owe some items to, and I promise them the…

    9 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  6. Order Ship Date

    We ship every Saturday but we cannot change the date when the order needs to be shipped. EG, if my WH team ships an order (any order) they are required to enter a ship date for each order. Normally they click the orange “Activate Quickship” button on each order. On Saturday’s because the package is not shipping until Monday, they have to click “Create Label” instead and change the date to two days later and this has to be done for every shipment.

    Attached you will see “Shipping Cutoff” which only allows for Next Day. We need it for 2…

    8 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  7. Automatically split items into shipments based on rules

    Hi- We often times have back orders but can ship partial shipments. Would love the ability for Shipstation to automatically split orders for us based on rules.

    79 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for your feedback!
    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!
    In the meantime, could you let us know what criteria you would base these rules on?
    Any other workflow information for how you’re currently working around this, and how you would like to do this in the future would be helpful.

  8. Package dimensions are not being imported from eBay

    The package Dimensions are not imported from eBay

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  9. Allow On-Hold orders to be allocated

    Right now, I have to allocate orders before placing them on hold. If an order couldn't be allocated due to missing stock and is on hold when the stock arrives, we have to delete the hold date, allocate and add the hold date again.

    Allocating is an important feature for on-hold orders as this ensures we don't oversell.

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  10. More than 5 Batch Labels

    Being limited to 5 batch labels seems a little arbitrary and just few enough to make it not useful for more complex sorting...

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  11. FedEx Home Vs FedEx Ground

    Often the shipper does not know if the package is going to a business or a persons home. This effects the rate for FedEX. In stamps.com software you just always said the cheaper FedEx ground. And if it happened to be a home address the software would alert you and say this is a home address please switch to FedEx home delivery. This is a super handy feature and I'd like to see it in Ship station.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  12. Change Return Portal to X Days After Delivery instead of X Days after Shipping

    Instead of having the item have a return window of X days based on the ship date, allow us to create a return window of X days from the delivery date. We are in NY, so items shipped in NY will arrive in 1 day and customers will have 29 days to return with a 30 day return window. And customers in California might get the package after 12 days, so only have 18 days to return. By changing this setting we will have qucker turnaround to receive NY packages back from customers.

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  13. Requested Shipping Mapped Box

    For orders that have a mapped "requested shipping method" there should be a pop up asking if you are sure you would like to proceed when changing the method off of the mapped shipping method.

    0 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  14. Split Order screen by SKU instead of the item name,

    l am looking to sort Order Items in the Split Order screen by SKU instead of the item name.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  15. email notifications on auto order fulfillment errors/problems

    In the case of FBA Amazon integration stop working, we need to get an email for immediate action

    As we don't monitor order fulfilment and email if case order cannot be fulfilment can help us improve customer experience

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  16. Uncombine Orders

    It would be nice if you could uncombine orders. Sometimes you combine orders shipping to the same customer and then they call and want to cancel one order. Now you have no way to uncombine them and are left with having to cancel the whole order (so both orders) and having the customer have to go through reordering the product. We may lose the business if they take it elsewhere.

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  17. In orders tab, I want to know if an order is the customer's 1st order, 2nd or 3rd, etc.

    I want to be able to segment orders this way so I can include an insert based on if it's the customer's 1st order, 2nd or 3rd, etc...

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  18. Automation Rules Based on Time of Day

    We are going to have to use a fairly manual process to get around this right now. So it would be super helpful as a feature.

    We have several different carriers with different cut-off times. Being able to set a batch of automation rules to run at specific times of day would enable us to automatically reallocate orders to the appropriate services after those cutoffs have passed.

    Example:
    UPS picks up at 6pm, once they've picked up, we need to change all remaining orders for the day to USPS (who picks up at 8pm) using a few pieces of logic…

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  19. I am looking to reset my customer shipping records

    I would really appreciate if I had the ability to erase all of my customers shipping data and be able to start with a new shipping history.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  20. Line Item Export weight item with pounds

    Line Item Export Value, trying to export item weight, however, it only allow to convert to oz , my product is 55lbs , which comes up to 880oz. We need to import lbs data to our shipping carrier system. This is very inconvenience which we have to convert back to pounds every time. Please add a field that able to export as pounds not just oz.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
← Previous 1 3 4 5 26 27
  • Don't see your idea?

Feedback and Knowledge Base