Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Need to add the Restore function to V3

    I have tried the ‘Create Another Shipment’ option in V3, however the problem is that it does not carry forward the item detail from the original shipment into the new shipment.

    Therefore at the end of the month when I reconcile the inventory, it does not show that we in fact shipped 2pc of whatever item it was, it only records the original item shipment.

    Please pass along my comments to the developers as this function is essential to our order processing, inventory management as well as our month end reporting.

    22 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Use eBay order number instead of sales record number, to reduce clicks and memorization time needed to get to eBay Print Shipping Label

    By using eBay's OLD sales record number instead of the CURRENT order number eBay implemented in AUGUST 2019 (9 months ago!), ShipStation is causing customer teams to waste time and create errors by having to do these steps to reach the Print Shipping Label functionality in eBay for EVERY order that is processed:
    1) scroll up to the top of the SS Order Details page to read and memorize or copy/paste the eBay userid
    2) click eBay OLD sales invoice number at top of SS Order Details page to open the eBay tab
    3) click item title in eB
    4)…

    24 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customers email address + phone number on customs declaration with DHL

    We get many requests from DHL asking for customers contact information around customs declaration.

    It would be good to include customer contact information (mobile + email) on the customs declaration to streamline communications with customer and DHL.

    Thank you

    6 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Field Solutions Architect role?

    A field solution architecture is one of the essential parts of organizational success. The field solution architect (FSA) is responsible for working together with internal and external sales department to plan, organize, and sales strategies.
    https://www.fieldengineer.com/skills/field-solutions-architect

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Empty field missing when "other" is selected

    need an empty field to put shipper URL when "other" is selected as a shipping carrier. This is a big flaw as customer service has no idea who the carrier is. We should be able to paste the URL of the "other" carrier.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Export orders from batches.

    Export a list of orders in a batch could be really useful.

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Accurately Update Split Orders

    When we have single orders fulfilled by multiple vendors, some offsite. When an order is being fulfilled onsite via shipstation and there's another vendor fulfilling an order that will be updated from shopify, shipstation never accurately updates the remaining part of the order. This causes us to have to go back through all the shipped orders and manually update shipstation to clear the queue.
    PLEASE MAKE THE SOFTWARE UPDATE ACCURATELY FROM SHOPIFY

    9 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Side-by-side comparison when address is changed during validation

    Can we be shown a side-by-side comparison of what was originally input and what validation will do when an address is being changed during validation?

    6 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sorting by none assigned only

    Currently sorting the orders grid this way is the only way to see those orders grouped together. I do understand this is inconvenient, and adding he option to view only unassigned orders to the filter would be great! I would definitely recommend letting our developers know your thoughts on our product feedback forum

    4 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Option for users to see only orders created by them

    Some users don't need to see the current and past orders created by other users. The option to assign the orders only works after the order is created so if a user creates an order he/she won't be able to see it until the admin assigns it to him/her so it doesn't make sense.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option to restrict users to only see specific selling channels

    Some users need to see only the orders from a specific selling channel

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow for marketplace and email notifications to be updated separately.

    Allow for marketplace and email notifications to be updated separately.


    1. Marketplace could update once the label is created.

    2. Customer notification/email is sent once the package hits the mail steam.

    They are currently tied together. We ship Tues-Wed but start printing labels and prepping on Monday. Customers are notified on Monday and start asking questions when the create label option is used.

    We tried the mail steam option and now the orders just stay processing in the marketplace and this causes confusion in the workflow.

    It seems like this could be an easy fix and would be great to have.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Address Line Character Limit

    Create a rule to where if the address in line 1 exceeds X number of characters, to move over to address line 2

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fix bug where special characters in telephone number field cannot be edited

    If you upload a spreadsheet where the customers phone number has special characters, it successfully imports the orders, but the labels cannot be created because of the special characters in the phone field, you also cannot manually edit them. Any attempt to edit does nothing.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cannot import the same exported spreadsheet

    If you export a spread sheet, and then try to reimport it, ShipStation doesn't show most of the columns as they have a special character in them. So shipstation exports orders with unsupported characters.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Filter shipments by "unknown" delivery status

    Need to add the ability to filter shipments by delivery status. While there are InTransit, Delivered and Delivery Exception currently, there is no way to find shipments that have been created but no tracking update by the carrier.

    11 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please offer the USPS package options in the rate browser within an order

    Currently, the rate browser at the top within orders lists the USPS services with package options (i.e. Flat Rate Envelope, Box A, etc.). This feature is not visible when viewing the rate browser within an order. It is much easier to view the package pricing options on one screen versus changing the package type within the order.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Combine orders that are not on the same page.

    We have pre-orders for two different products that customers bought both of. They are unfortunately a month or two apart and not able to be seen on the same page. Would love to be able to see all the orders that can be combined, not just the ones on the same page (max 500).

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. orders on hold

    Orders that are on hold status in ShipStation can still be packed/scanned and shipped, potentially allowing an order that should not be shipped to get shipped. Would be great to not allow an order that is on hold to get scanned (at scan to verify items stage) or at least receive a warning indicating that order is on hold.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. See estimated delivery dates for Order

    If you have lots of orders (more than 100 say), and you want to check that none will arrive after a specific date, there is no way to query or view the orders by estimated delivery date. It is a one-by-one manual process which not optimal.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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