Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Select Cheapest Service

    i would like shipstation to be able to choose the cheapest shipping method for each order that comes in. currently, i use UPS & USPS and i have to manually select between the 2 services to see which one is cheaper. this process is very time consuming and needs to be done on an order by order basis. i would like shipstation to automatically upload the cheapest shipping method so i can print all the labels at once.

    330 votes
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    We are currently working on a feature that displays the best way to ship (either based on best price or fasted delivery time). The goal is to show the best way to ship across all of your connected carriers.

    The next phase of this feature will include automation options. We’ll update this post when the development work has begun.

  2. SMS Capability

    If we could text the phone number provided in the order their shipping information so they can continue to track their own package.

    149 votes
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    45 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Picked Up, Hand Delivered as Mark as Shipped carrier options

    When I hand deliver or the customer picks up and I manually mark it as shipped, it requires me to select a carrier, so can you make a carrier in the drop-down that is "picked up" and does not request a tracking number to be put in and maybe make another carrier that is "hand-delivered" or "self-delivered" and also does not require a tracking number?

    112 votes
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    34 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Tax Identifiers to Order using Automation Rules

    Hello,
    Now the ability to add tax identifiers to orders has been implemented we need this action to be added to the automation rules because currently the only way to do this is manually on each order which will take too long.

    27 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sendle (USA)

    Would love to be able to integrate Sendle (USA) as a carrier. It's available in Australia so hopefully this wouldn't be too difficult since you already have the option available in the Australia market. Really don't want to use another platform but the shipping options/pricing are great!

    188 votes
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  6. USMCA Certificate of Origin

    With USMCA replacing NAFTA, I would love to be able to print a certificate of origin while printing shipping labels. We do a lot of business with Canada and this would help us save our customers money and thus do more business.

    159 votes
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    40 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Zapier Triggers and Actions

    Hey Team - Is there any eta on getting more functionality out of the Zapier integration?

    The biggest area I feel is missing right now is just actions. If we could find and update: orders, customers and products through zapier actions I think there would be workarounds for a lot of the other requests that have been mentioned by other users. Is this in the pipeline or not something that you're working towards?

    31 votes
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  8. Analytic report on repeat customers

    Who are my repeat customers. What is the percentage of my repeat sales to my total sales. some times we recognize a name or address (Bright red house next to park) but if you are processing a lot of orders for that day, you just do not pay attention because there is no time.

    This would help gauge what products customers like/dislike. If we launch a new product, are people buying or not liking the product, if no repeat sales.

    15 votes
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    5 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback! We are currently considering ideas for making it easier to access data about your repeat customers.

    We’d like more details from our users about how they would like to see this implemented. We’ve had feedback about it within the reporting features, displaying in the orders grid, and using the data for automation triggers. We encourage everyone to continue to vote and comment on this idea with more details about what they’d like to see.

  9. magento 2.4.0

    Add Support for Magento 2.4.x
    After Magento upgrade from 2.3.5 -> 2.4.0 ShipStation is dead! We cannot sync or upload or download any orders, or any other functions. Please add Support for Magento 2.4.x
    This is truly frustrating to see how ShipStation being slow on upgrades to latest version of the sales channels. Magento maybe complicated I agree, but for us it is very important as it is the best shopping cart for business with over 100,000 SKUs, processing over 1,000 Orders a Day, and having a Multistory / MultiChannel / OmniChannel capabilities.

    We love ShipStation, but the Development and…

    24 votes
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  10. edit order shopify

    At this time with Shopify's new order editing feature, shipstation currently only supports adding line items to current orders.

    We would like the feature to also support removal of items as well. Otherwise we have to split orders which is not efficient.

    52 votes
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  11. tracking number from Amazon

    I am requesting ShipStation to be able to receive tracking numbers from Amazon when an order is updated to shipped by Amazon.

    17 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. ups worldwide economy

    All of my global shipping is via UPS WorldWide Economy. Please support this class of service!!!

    28 votes
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  13. Generating customs invoices in correct currency

    When a customer buys in dollars or euros from our site, it doesn't go through to the customs forms as dollars - it generates in GBP.

    A customer in the US spent in dollars (under $800) which shouldn't mean they have to pay customs charges (as I believe it is set at $800) but it generated the customs invoice in £ (which then took the invoice over $800) and the customer has been charged $100 to receive their parcel.

    Please can you let me know why this has happened and if this is the case that all customs declarations will…

    10 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  14. Use eBay order number instead of sales record number, to reduce clicks and memorization time needed to get to eBay Print Shipping Label

    By using eBay's OLD sales record number instead of the CURRENT order number eBay implemented in AUGUST 2019 (9 months ago!), ShipStation is causing customer teams to waste time and create errors by having to do these steps to reach the Print Shipping Label functionality in eBay for EVERY order that is processed:
    1) scroll up to the top of the SS Order Details page to read and memorize or copy/paste the eBay userid
    2) click eBay OLD sales invoice number at top of SS Order Details page to open the eBay tab
    3) click item title in eB
    4)…

    44 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    We are currently investigating how to upgrade our ebay integration to ensure we are receiving the most up to date information. We will update this post when we have started this integration work.

  15. Need to add the Restore function to V3

    I have tried the ‘Create Another Shipment’ option in V3, however the problem is that it does not carry forward the item detail from the original shipment into the new shipment.

    Therefore at the end of the month when I reconcile the inventory, it does not show that we in fact shipped 2pc of whatever item it was, it only records the original item shipment.

    Please pass along my comments to the developers as this function is essential to our order processing, inventory management as well as our month end reporting.

    37 votes
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    7 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Amazon EU / Germany fulfillment

    Now with BREXIT, there's no way to use Shipsation to connect to Amazon Germany to ship orders. It used to go through Amazon UK. Please add Amazon Germany ASAP!

    4 votes
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    3 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add support for Amazon NL (Netherlands) marketplace

    It's been live for a few months now, and still no support for Amazon NL marketplace. Please add.

    36 votes
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  18. Restrict manual orders with Permission setting

    We would like to see a Permission setting to restrict a user from creating Manual Orders.
    Manual Orders is a powerful feature as anyone can ship anything anywhere without any restriction. Currently any users with Order Management can create Manual Orders. This creates a risk of shipper creating manual order with no restrictions.

    24 votes
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    1 comment  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  19. Adding new carriers

    Would be great if could add new courier/carriers such as Yodel DX and Tuffnells

    10 votes
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  20. Apply Bulk Action // Customs Declarations

    When we ship internationally, we ship a lot of packages that all have the same items. I wish there was a way that we could make a bulk action that applies the same customs declaration (description, quantity, value, HTS code, Origin) to hundreds of packages at once. Currently, the process where you have to enter 1 at a time is so time-consuming it's insane. Even if there is 1 item in the shipment it takes forever. When there are multiple items, forget it.

    Perhaps this could be included in an order import function and mapped, or perhaps it could be…

    4 votes
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    2 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
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