Currently when a customer returns their item, they have a dropdown to select the reason for the return. "Exchange" is an option. However, there is no other product exchange info the customer can fill out. It would be great if they could select the new product, color, SKU #, and size they prefer in exchange. Maybe an "additional details" section as well. Then we can go full automated and do not have to include a paper form inside the original package asking the customer what they want in exchange for their return. It would make the whole returns process much more seamless and save time and paper.

It begs to reason that we can set an internal notice where by a package that is shipped by a particular method should be auto-tracked and the status be updated in the shipments section. This way if a package is a day or 2 late, we can click on "track" and get updates. Or set an email message notification that says "this package is late " . This way we can sort it out before the customer expecting the package has to contact us to tell us the status. Not knowing the status of packages after they are shipped or never being told that the "delivered " status has not been reached within the given time-frame seems a missed opportunity for enhanced customer service. Shipstation already have all the notices it needs to do this. Just need to set a date of shipment, set a window of time that the "delivered status" should show up and if it passes this time frame, we are either emailed or a red flag comes up "LATE PACKAGE" .

Hello,

We have found that one of the largest time sinks and easily the most tedious job in our shipping process is selecting the cheapest Service (e.g. Fedex , UPS, USPS) for multiple orders.

** CURRENT WORKFLOW **
For example, say we have 1000 Amazon Prime Orders. Currently we need to click the "Calc" button on each individual order, then in the "Rate Calculator" dialog box, in the 'Amazon Fulfillment' tab, I click on the cheapest service available for a given order.

** ISSUE **
This causes US to calculate the cheapest rate available for 1000 orders - individually - which could take hours...

** HOPEFUL WORKFLOW **
What would be GREAT is to have a feature where I could select multiple orders (e.g. Orders tagged as Amazon Prime), and ~automagically~ retrieve the list of Services/Rates for each Order and have the option to select the cheapest Service for each order in bulk.

Please let me know if I can provide any further details.

Thanks!

We have one retail store but ship over 500 orders a month via Shipstation, at the moment we are able to select do not notify the marketplace for an individual order but not for the whole store. We would like this as an option in the setting tab.

By not having this option we are not able to effectively use the shipstation feature of being able to create labels in bulk seeing as we need to make sure that the marketplace is not notified for every order.

Our E-comm business is increasing as is our use of shipstation so this would make it more efficient for daily usage.

We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated.

I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an edit button, changing what needs changed, and hitting save.

I have two customers with the same name. Lets call them John Smith and Smith Electrical Corporation. I send a package to Smith Electrical about once a month. John Smith ordered once from our website over two years ago. Whenever I type "Smith" when making a new order, guess who comes up as the first result! There's no need for John to still be in the system, why can't I easily delete his record?

I saw the old closed thread on FedEx International Mail Service. I see there is a lot of interest in having this service work with Shipstation and rightfully so. I hope a full integration is in the works, but I believe a work around can be implemented now.

My suggestion for now is to allow the FIMS orders to ship while uploading a ship notification to the marketplaces WITHOUT the invalid tracking numbers shipstatin is creating now. It would be far better to show the orders as simply shipped without listing any tracking information than as it is now with the invalid numbers. Can you make this happen?