Currently when a customer returns their item, they have a dropdown to select the reason for the return. "Exchange" is an option. However, there is no other product exchange info the customer can fill out. It would be great if they could select the new product, color, SKU #, and size they prefer in exchange. Maybe an "additional details" section as well. Then we can go full automated and do not have to include a paper form inside the original package asking the customer what they want in exchange for their return. It would make the whole returns process much more seamless and save time and paper.

Hello,

We have found that one of the largest time sinks and easily the most tedious job in our shipping process is selecting the cheapest Service (e.g. Fedex , UPS, USPS) for multiple orders.

** CURRENT WORKFLOW **
For example, say we have 1000 Amazon Prime Orders. Currently we need to click the "Calc" button on each individual order, then in the "Rate Calculator" dialog box, in the 'Amazon Fulfillment' tab, I click on the cheapest service available for a given order.

** ISSUE **
This causes US to calculate the cheapest rate available for 1000 orders - individually - which could take hours...

** HOPEFUL WORKFLOW **
What would be GREAT is to have a feature where I could select multiple orders (e.g. Orders tagged as Amazon Prime), and ~automagically~ retrieve the list of Services/Rates for each Order and have the option to select the cheapest Service for each order in bulk.

Please let me know if I can provide any further details.

Thanks!

We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated.

I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an edit button, changing what needs changed, and hitting save.

I have two customers with the same name. Lets call them John Smith and Smith Electrical Corporation. I send a package to Smith Electrical about once a month. John Smith ordered once from our website over two years ago. Whenever I type "Smith" when making a new order, guess who comes up as the first result! There's no need for John to still be in the system, why can't I easily delete his record?

If we have a text note on a customer record, when it contains something, on the orders grid, a flag could appear next to the customer's name, indicating that there is a note on the customer order.

This would be handy for situations where certain customers have specific requests going forward. I have customers who request items be packaged in a specific way or they need some extras put into their order when they buy from us. Other customers require special notes on the packaging. Then there are customers that I owe some items to, and I promise them the items on their next order.

I can probably come up with more uses that I have had that I'm just not thinking about right now. I use tags for certain common, generic things, but sometimes you need to be more specific in the information that you need to tag a customer with, and a text note to be stored with the customer information would be great.

Instead of flagging the order that there is a note on the customer, the customer note could be copied to the internal note on an order.

I saw the old closed thread on FedEx International Mail Service. I see there is a lot of interest in having this service work with Shipstation and rightfully so. I hope a full integration is in the works, but I believe a work around can be implemented now.

My suggestion for now is to allow the FIMS orders to ship while uploading a ship notification to the marketplaces WITHOUT the invalid tracking numbers shipstatin is creating now. It would be far better to show the orders as simply shipped without listing any tracking information than as it is now with the invalid numbers. Can you make this happen?

We have one retail store but ship over 500 orders a month via Shipstation, at the moment we are able to select do not notify the marketplace for an individual order but not for the whole store. We would like this as an option in the setting tab.

By not having this option we are not able to effectively use the shipstation feature of being able to create labels in bulk seeing as we need to make sure that the marketplace is not notified for every order.

Our E-comm business is increasing as is our use of shipstation so this would make it more efficient for daily usage.

We ship every Saturday but we cannot change the date when the order needs to be shipped. EG, if my WH team ships an order (any order) they are required to enter a ship date for each order. Normally they click the orange “Activate Quickship” button on each order. On Saturday’s because the package is not shipping until Monday, they have to click “Create Label” instead and change the date to two days later and this has to be done for every shipment.

Attached you will see “Shipping Cutoff” which only allows for Next Day. We need it for 2 days or a calendar date for us to choose because on certain dates (like Monday holidays) it will be 3 days.

It would be extremely helpful to be able to go into the "customer" tab to update their info. Having to create a new order to change info, then having to delete the order from the orders page, is a little frustrating. Sometimes it saves both addresses, and shipments have gone to the wrong address.

And being able to delete a customer completely would be awesome. We sometimes only ship to a person once, or having a customer being terminated, not being able to just delete the customer. I have to update their info and put DO NOT SHIP TO.

Months and years from now, I am guessing there will be hundreds of unnecessary names .

Please fix.

We are going to have to use a fairly manual process to get around this right now. So it would be super helpful as a feature.

We have several different carriers with different cut-off times. Being able to set a batch of automation rules to run at specific times of day would enable us to automatically reallocate orders to the appropriate services after those cutoffs have passed.

Example:
UPS picks up at 6pm, once they've picked up, we need to change all remaining orders for the day to USPS (who picks up at 8pm) using a few pieces of logic based on how much they weigh and where they're going.