Ebay has introduced a new "Delivery Guarantee" that offers us the ability to guarantee delivery time OR handling time for packages.

If we choose the Guaranteed Handling Time option, Ebay will guarantee the delivery, and if it's late, they'll refund the customer the shipping. The only catch is they are (so far) going to require we use Ebay labels to print postage for packages, which is time consuming versus using ShipStation. Could your API developers please reach out to Ebay and see if we could get ShipStation as a "qualified provider" so we can keep using SS and still be part of the "Delivery Guarantee program?"

Would like to avoid paying oversize surcharges from FedEx - I feel your software could accommodate this if you added more criteria in the automation rules. I see there are 47 different criteria ranging from # of Items to Warehouse Location. Why not add 1 more?

I think you should allow us to pick Girth.

A FedEx Account Executive emailed this me today. "If any one side is greater than 48", it will be assessed an additional handling surcharge of $11. An oversize surcharge of $72.50 would be applied if length plus girth exceeds 130"."

$72.50 for an oversized package!?

This package has dimensions of 32x15x25 and 57 lbs. You are quoting us only at $45.83.

Meaning it is oversized. According to FedEx rule 30.1 the formula used in maintaining you have less than 165" in length+girth. Is L+2W+2H. Meaning on that package It would be 32+2(15)+2(50)=162"

So tack on another $11 handling surcharge and $72.50 oversize surcharge. So now the shipment is $118.33!

And we don't find out about this until we get FedEx statements in the mail a month or more later!

We feel blindsided by this.

In talking to ShipStation Support over chat he told me you get the quotes directly from FedEx. So he felt your deed was done. I think however, that your software should provide us with a warning, error, or at the very least - the ability to create an automation rule involving a tag.

But over that chat we found no way to use the available criteria to accomplish flagging items with girth over 130". Which brings me to my first question I posed at the top of this idea.

You need to add girth. So you need to find a way to pop out a calculation for girth using the L+2W+2H formula and then we should be able to pick that as criteria for an automation rule.

Walmart Canada is a new platform from Walmart, specifically for the country of Canada. While Walmart US has ship station integration, Walmart CA is not currently set up for API integration with Ship Station. This platform is new, and will be launching fully in September. There are currently only a group of sellers allowed to sell, however within the next few months, the platform will open to more third party sellers. I think it would be beneficial to get the store setup soon, so that more sellers are ready to add orders into their dashboard as soon as the platform becomes available to them.

If you use cart software with many plugin options some of them will make assumptions that don't jive with ShipStation.

For example, if a payment is declined they can change the order status to Cancelled. ShipStation will import this as a Cancelled order. When the customer tries to pay with another payment method and succeeds their order will remain Cancelled because ShipStation does not allow you to update the status of Cancelled orders via API.

Please change this, it is ridiculous. ShipStation is not supposed to be the one making assumptions about your workflow, that's why it's so customizeable. Except in this one instance.

We use Batches to organize orders before processing. Many times we need to contact customers before processing. All the customers we want to contact have been organized in a Batch. The most efficient way we contact multiple customers is via a mail merge, which requires a .csv (or Excel) file containing the customer and order details. Without being able to Export Order Line Items from within an Active Batch, I am left with no option but to contact each customer one at a time--a very lengthy and tedious process that ideally my company can avoid.

Who else would LOVE this feature?? Please VOTE to support this idea!