We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated.

I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an edit button, changing what needs changed, and hitting save.

I have two customers with the same name. Lets call them John Smith and Smith Electrical Corporation. I send a package to Smith Electrical about once a month. John Smith ordered once from our website over two years ago. Whenever I type "Smith" when making a new order, guess who comes up as the first result! There's no need for John to still be in the system, why can't I easily delete his record?

Hello,

We have found that one of the largest time sinks and easily the most tedious job in our shipping process is selecting the cheapest Service (e.g. Fedex , UPS, USPS) for multiple orders.

** CURRENT WORKFLOW **
For example, say we have 1000 Amazon Prime Orders. Currently we need to click the "Calc" button on each individual order, then in the "Rate Calculator" dialog box, in the 'Amazon Fulfillment' tab, I click on the cheapest service available for a given order.

** ISSUE **
This causes US to calculate the cheapest rate available for 1000 orders - individually - which could take hours...

** HOPEFUL WORKFLOW **
What would be GREAT is to have a feature where I could select multiple orders (e.g. Orders tagged as Amazon Prime), and ~automagically~ retrieve the list of Services/Rates for each Order and have the option to select the cheapest Service for each order in bulk.

Please let me know if I can provide any further details.

Thanks!

If we have a text note on a customer record, when it contains something, on the orders grid, a flag could appear next to the customer's name, indicating that there is a note on the customer order.

This would be handy for situations where certain customers have specific requests going forward. I have customers who request items be packaged in a specific way or they need some extras put into their order when they buy from us. Other customers require special notes on the packaging. Then there are customers that I owe some items to, and I promise them the items on their next order.

I can probably come up with more uses that I have had that I'm just not thinking about right now. I use tags for certain common, generic things, but sometimes you need to be more specific in the information that you need to tag a customer with, and a text note to be stored with the customer information would be great.

Instead of flagging the order that there is a note on the customer, the customer note could be copied to the internal note on an order.

We ship every Saturday but we cannot change the date when the order needs to be shipped. EG, if my WH team ships an order (any order) they are required to enter a ship date for each order. Normally they click the orange “Activate Quickship” button on each order. On Saturday’s because the package is not shipping until Monday, they have to click “Create Label” instead and change the date to two days later and this has to be done for every shipment.

Attached you will see “Shipping Cutoff” which only allows for Next Day. We need it for 2 days or a calendar date for us to choose because on certain dates (like Monday holidays) it will be 3 days.

Etsy is getting ready to integrate gift wrapping and gift messages into their sales platform. I'm hoping there will be an alert for each order containing this information within ShipStation once it goes into effect. Gift messages are going to be made available to all orders at no charge, so every Etsy seller will have to deal with them whether they want to or not, and I am concerned I'll get a gift message request and not know about it.

Ideally, I would also like to see a way to print ONLY gift message packing slips and not every packing slip in a batch, since I don't typically include packing slips with my orders.

Many times, I send multiple items out in one package and occasionally I get customers that say they didn't receive it . In most cases I concur that I may may missed an item, but others I suspect they are fibbing. Id like to have the ability of snapping a picture of the items I am sending prior to packing. Perhaps, there could be a button on the order screen that snaps a picture / small video clip of the products being shipped. This picture can either be sent to the customer or kept private. If its sent my the customer , it may thwart any attempt to make a claim that something wasn't received. Im thinking this can be accomplished with a webcam? I see there is a similar request as this one and the writer is correct in that Ebay / Amazon and credit card companies ALWAYS side with the buyer.

sometimes, marketplace notifications (and subsequent tracking emails to customers) fail (red cart icon) due to server unavailability for whatever reason.

Can we get an option to try those every few hours for a set number of days like every 4 or 6 hours for 2 days?

Our marketplace gets out of whack when there is a temporary glitch on a day we are shipping and we don't notice until several days after the customer received the package and the only way to update the marketplace is to retry the failed steps which then gives a shipping email long after the fact.

Or, just an option to only update the marketplace and skip customer notification in the 'retry failed steps" section.