Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. be able to mark an order shipped in the order details window

    be able to mark an order shipped in the order details window Of the actual record, not have to be in order list view

    1 vote
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  2. Recent button

    Need a recent button so if we are searching an order we can click recent to go back to the order we were just looking at.

    1 vote
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  3. Video Each Shipment for proof of correct shipping

    It would be great if we were able to set up a webcam over our shipping stations and have Shipstation record each order as it was packaged. The recording could begin when we scan the order number on the packing slip and end when we click the print button. This would give us proof that the package was shipped correctly. We would be happy to pay for any storage to store the videos or have them stored locally.

    Jeff

    3 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add "Tags" to Customer Import CSV

    Often, we have customers that receive the exact same product and shipping parameters, etc. It would be great to have the ability to include a Tag in the CSV file BEFORE importing. This would allow automatic grouping of similar customers upon import.

    First, the user would pre-create the Tag.

    Next, type the Tag description exactly (or copy/paste) into the CSV's Tag field.

    When the file is imported, it would pre-populate the Tag field. Easy peasey.

    1 vote
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  5. customer address change

    the need to be able to change a single customer's address without having to use csv files, UPS and the the others carries can do it immediately this is a fundamental and basic operation, please fix this issue. we cannot keep in mind which customers moved and keep changing their address manually!

    7 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  6. Challenge: An easier way to update a customers address when doing manual label entries.

    When processing labels manually, SS has no way to allow it's client the option of updating customers records to input a new address. ONLY if you are in the process of creating a label can you enter a new address. So if a customer advises his new address but does not have a pending order that requires a label, I guess we are suppose to keep a list somewhere of all these customers with new addresses and then check our list each time we do a new label to see if that customer has a new address for us to…

    5 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  7. Filter by Total Order(s) to see returning customers

    I would like to have an automation rule created based on Total Order(s) by customer, so that I can see them at a glance, or have a tag, label, or anything applied to the Order, so that I can see when a customer has placed an order before. Currently I have to hover over each name in the order queue to see if they've placed an order, then I have to input an internal note for my team to recognize and reward these returning customers. This would greatly improve my workflow.

    1 vote
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  8. Customer Order Exporting

    Shipstation needs a feature that allows you to export customer order data. Since it's deleted after 6 months, there either needs to be an option to export all your customer orders (with their info and notes) or the orders need to be held in the system for much longer than 6 months. I constantly need to check older orders for people and often we had important notes listed as well, which we don't want to loose.

    1 vote
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add EDIT function to CUSTOMERs

    Please add a feature to EDIT customer info in the CUSTOMER panel (bummer when you accidentally get a typo in your first label and you're stuck with it!). I know there is an export, import option but too complicated for us mere mortals. :)

    1 vote
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  10. API - Add modifyDateStart and modifyDateEnd to ListCustomers

    Please add parity with other List* on the API.

    ListOrders, ListProducts, and ListShipments all allow us to specify a range for the modify date. ListCustomers does not. It should. It would benefit both parties as anyone using the ListCustomers feature is likely requesting much more data than needed from your servers, since you aren't allowing us to limit the request to a narrow date range.

    4 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  11. Edit Customer Info Directly From ShipStation

    Currently, when you want to edit a customers information in shipstation, you must create a document, import the document, select edit customer, and then the information will be edited. It would be extremely beneficial for shipstation to have an "edit" button for the customers information to be directly edited from the app. This would allow users to go directly to the customer that needs updating, hit edit, and type the information directly into shipstation. The current process of importing is not intuitive and makes it appear that you are unable to edit a customer (unless you have previously gone through…

    10 votes
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    1 comment  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  12. visit customer profile from orders

    there should be an option to view the customer profile & history from the order grid page. You should also be able to tag a customer (not just the order) from an order.

    1 vote
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  13. add ability to search customers based on amount of orders placed, money spent or order date

    Add columns in the customer panel to sort or search for customers based on the amount of orders placed, time period orders were placed, total amount spent & total items ordered.
    Currently need to manually click on customer to pull up their order history.

    3 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  14. Edit and Delete Customers

    We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated.

    I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an…

    188 votes
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    62 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  15. Manually add a new customer without having to import CSV file.

    It would be very handy to be able to manually add a new customer without having to import a CSV file. That way the customer's information can easily be accessed and looked up when they are placing an order in the future. In addition, this would allow return shipping labels to created for items that need to come to us before being shipped back to the customer. For example, in a situation where they are sending an item to us for repair/customization/modification/etc.

    27 votes
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    6 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →

    Hi guys! Thanks for your continued support of this idea. While there is not a way to manually create a new customer record, you can create a manual order and as long as it has a unique email address, this will create a new product record for this customer. This manual order can then be cancelled, merged, or even have its manual store deactivated, and regardless of these order-level actions, the customer record will still remain!

  16. Multiple customer shipping addresses linked to one email address.

    We handle quite a few manual orders where one client will order for multiple locations. It would be nice if multiple locations could be tied to the same email address. Right now, it just keeps the last order used by that email in the customer records so we have to manually type the address each time. Either that or being able to save customer shipping information using something other than an email address (phone # maybe???) to keep it saved in the system.

    18 votes
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    8 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, @tysonmiller! Thanks for taking the time to add your idea! We’ll keep your idea in mind for future updates, but for now we’d like to see your idea gain interest from other users before making a decision.

    You’re right, Customer Records are referenced by their email addresses. You mentioned this is “quite a few” orders. Have you tried to use a CSV file to create these manual orders? This way you can assign the username to a different value to create multiple Customer Records under one name—if not to just do your manual orders all at once.

  17. Track Customer Order Frequency. Ability to place rules based on a customer's order

    Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.

    238 votes
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    84 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →

    Now that we’ve added the customer history widget into ShipStation’s new layout, we are exploring other options around this data, like the ability to trigger automated actions.

    We will definitely take this feedback into consideration when planning future automation improvements.

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