I recently added UPS as a shipping option. The international rates are good, they seem to be discounted from what I would normally get.

I added a UPS plugin to my woocommerce webshop, so customers would have the option to choose UPS with their orders. But when I set it up I used my personal UPS account login info and access key, so it's pulling rates from my account which is way more expensive.

Would it be possible to enter a shipstation acct number and access key so it pulls the more accurate cheaper shipstation costs? Currently there's no way to share these cheaper UPS rates with my customers.

We love ShipStation and that we are able to map to our UPS agreement. We often have orders over 50 lbs, at that time, we move to multiple boxes. (we are an apparel wholesaler) That brings the cost of the shipment down to the customer, and also is a more manageable box to handle. We use both Cin7 and Shopify and are very confident of the calculation when below 50 pounds. We desire a rule to put in the calculator, when the order is =/> 50 lbs, we split the shipment and create a second box. (the same would apply for every additional 50 lb increment, which does occur) My team does that manually, looking for accurate calculations for this weight so the customer can pay when the order is submitted and not be grossly overcharged.

We have two FedEx accounts and two UPS accounts. When I check services in one FedEx account, the other FedEx account services sync to it (same when I check settings in one of the UPS accounts). This is so frustrating. If the service settings in each account were isolated and unique to a particular account, our shippers could choose a shipping method and not have to fill in the correct account - it could be automatically filled in. Because of this, our shippers have to add one more step to each transaction. It seems so basic to me; I am surprised this has not been resolved or improved upon.

Due to lack of Signature Required ability due to Covid-19, our temperature sensitive orders are shipped with "Card for Pick-up". What we have discovered is that a significant portion of these shipments are reporting that they never received a card for pick-up. We have adopted the practice of going through the shipments, tracking them, and contacting customers whose status has updated to "notice left", "shipment ready for pick-up", to notify them that there should have been a card delivered and that their package is now ready for pick-up. This has greatly improved a bad situation, but because we can't flag/mark shipments in Shipments, we can't easily keep track of who we have already contacted, who we haven't already contacted, and this leads to missed opportunity and excessive labour.

I recommend, under column "Notifications", beside "Marketplace Notification", "Shipment Email", and "Delivery Email" icons, you add a "Flag" icon which can be toggled on or off by the user. Afterwards, the ability to sort shipments by "Flag Status" would be exceptional.
Thank you for the consideration.
Adam

Have option to refresh scan screen after order marked as verified.

We use the Scan to Verify and Scan to Print options in our fulfillment process. However, we have three different stations set up for this. At the beginning of the line, an employee scans the packing slip and then proceeds to scan the items to verify the order. It then gets boxed and packaged by the following employee. The third employee scans the packing slip again for the scan to print option and creates the shipping label.

The issue is, the first employee verifying the order has to manually click in the search bar after verifying a shipment to proceed to the next one. Is there a way to set the workflow to where after an order is "marked as verified" the scan screen refreshes? Similar to the scan to print option after the shipment is created.

Please integrate a feature that allows merchants that drop ship from multiple locations to separately ship line items from Shipstaiton, while communicating the information back to shopify.

Scenario: Order 111111 in Shopify has three line items. Each being shipped from a different "warehouse" (Vendor that is set up and tagging products in shipstation). V2 and V3 allow the user to separate the items respective to their own inventory..The first label and associated tracking number from that order will transfer to shopify, and notify the customer. The other two tracking numbers from the other two line items coming from different locations WILL NOT.

Solution? Send customers notifications shipstation, right? Wrong. Though this will inform the customer, it will not complete the order reconciliation process back to shopify.

MY REQUEST TO SHIP STATION:

Please figure out a way to relay Tracking back to shopify at the SKU level, not the ORDER level.

When using 3rd party or recipient billing, it shouldn't show a charge.

When I'm at UPS.com and enter in all the correct info, it says we have $0.00 shipping charges which gives us and our employees the confidence that the info was entered correctly, and if our customer isn't up-to-date on their UPS bills (or if they have any issues on their end), UPS notifies us. On Shipstation, I've been told we have to click the button nest to the rate showing what our rate is if we are paying. That implies that we are getting charged. Even if that's not the case, it's quite misleading. For now, for third party billing, we use UPS or FedEx websites because it is clear that the third party billing is working.

I would like for Shipstation to support physical dimensionalizers.

The physical scale implementation with Shipstation works well, and it would be nice if this extended to dimensionalizers as well.

Right now we just have to measure each non-standard package with a measuring tape after setting it on our scale and enter the dims into Shipstation manually. If Shipstation added support for a weight/dim unit, this would greatly speed up each shipment and be much more efficient for our shipping department. We ship a lot of large packages and not always in standardized boxes, so this would allow faster and more accurate entering of dims.

Thank you,
Jacob
Kentucky Mustang