It would be great to be able to automate multiple packages per order through the API.

I would like to have the option of having more columns on the shipments page so that I can customize what I see according to our companies needs. we use some of the custom fields as well as other important fields to mark our orders and it would be a lot easier if we would be able to see those fields on the main shipment page.

The vast majority of our orders require more than one box and therefore have to be manually fulfilled.
DPD support multi package shipping so please add this to the UK integration

We'd like to be able to scan outgoing products and associate them to their orders as they are being shipped out.

I have tried the ‘Create Another Shipment’ option in V3, however the problem is that it does not carry forward the item detail from the original shipment into the new shipment.

Therefore at the end of the month when I reconcile the inventory, it does not show that we in fact shipped 2pc of whatever item it was, it only records the original item shipment.

Please pass along my comments to the developers as this function is essential to our order processing, inventory management as well as our month end reporting.

We have 165 international orders from a Kickstarter project (along with about 1,600 domestic). The international orders were imported WITHOUT customs information provided. It would be EXTREMELY helpful to be able to "batch" add information for customs to all of these orders. Just fyi, we do not have these orders linked to "products/items." We would simply like to bulk apply information to all of these orders. Unfortunately, there is not a feature that allows me to do so with customs information. Huge pain...

As Shipstation is adding new carriers the list of carriers in the drop down lists is getting so long that it now requires scrolling to access popular carriers like UPS. This is really cumbersome when updating shipping information from a drop ship or external shipping process. How about either suggestion carrier based on the tracking number (which would also increase speed) or at least allow personalized reorder of carrier list or even turn off carriers not used by users in preferences.

Sometimes our customers get confused when they receive one of multiple packages and open the package, there are not full items they ordered, because they only can see one tracking number and they don't expect more packages are coming. Sending or showing multiple package tracking numbers can help customers to know whats going on their orders and definitely reduce these concerns.

Recently we had a package that was returned to sender. The tracking information shows that we received the package, but we believe the package to be lost.

Our team had not been regularly checking the delivery exceptions tab of the shipments page, so this order went into the error state without us knowing about it.

If we could choose to turn on alerts when orders go into the delivery exception state, our team could have investigated and addressed the issue much sooner.

Hi
There should be an alert on ship station which can tell us if there are any unused labels which we need to void as often we create a label which does not get used and gets wasted and we forget to void it

so there should be an alert for it as well as a filter to see all the unused labels

Thanks

So the idea of not having to do pre-paid return labels seems to be dead (it was posted almost 4.5 years ago).

How about having ship station automatically void a label if the tracking hasn't updated in X weeks time? If I can void it manually, there should be no excuse why ship station can't have this feature to automatically void it for me for USPS service.

Maybe even have it for UPS/Fedex as well?

Would be great if there was a way that ShipStation could notify us whenever a package is late. This way we know when USPS or UPS aren't within their guaranteed time window (i.e. UPS One-Day or USPS Express, etc) so we can request a refund from that carrier.

It would be extremely beneficial for my company to have the "End of day" submission automated so that I don't have to go and close shipments each day.

There are glitches on your end that are not picking up all articles for Australia post and I have been charged thousands of dollars by Australia post because "end of day" forms were not closed.

This needs to be addressed as I am considering leaving Shipstation for this reason.

Whenever we activate Saturday Delivery, all our 2-day orders are auto opted for this option. This includes orders placed from Monday- Friday. We then have to manually opt-out of Saturday delivery throughout the week. Can we set a criteria option for Thursday orders only? It will save a lot of time!

We use UPS and need to know when a delivery is attempted & missed so this can trigger a notification in Shopify to alert our customer. At the moment Shipstation does not offer this shipping status. Alternatively, have Shipstation send UPS a customers email when creating a label so UPS can notify them directly.