Need an option to make Scan to Verify mandatory.

My preset hot keys are not working. If I use the drop down menu for apply presets they work, but using the hot keys does nothing.

When a shipment comes into ShipStation, if the address doesn't have a country, it is currently defaulted to the USA.
Since our store and customers are all in the UK, this is not useful (and means that we can't use address validation)
[NB: it seems that WooCommerce strips the country from the address when the customer is in the same country as the store, so this can happen quite a lot!]

It would be nice to be able to configure the default country within ShipStation for ourselves.

I'd like to see an option to deselect certain dates for shipping ie, Saturday and Sunday or Public Holidays etc.

We are currently only dispatching on 2 days of the week due to COVID and would like to be able to set the system to only allow shipments to be created for Monday and Thursday of each week (for example).

It would be good to be able to set a "working week" and then add "exceptions" for days when no order dispatch will be available for whatever reason.

UPS ground and FedEx ground do not allow shipping to PO boxes. USPS services, SmartPost and SurePost are the only services allowed to ship to PO boxes.
When purchasing a label for a PO Box, ShipStation shouldnt allow a purchase of label that is not with a qualifying address. Only allowed services should be shown as an option to purchase a label

It was very non-obvious about why the SurePost options weren't made available to us after we were entered our own UPS account information; however, we realized that the fields at the bottom of the page were actually required if we toggled the "Enable Consolidation Services" on.

It would be really helpful to clarify that they were required because otherwise the options are just marked not allowed for this account when attempting to select those shipping services.

We regularly ship multiple parcels to Europe via ParcelForce yet it doesn't give us the option to add Multiple Parcels to one shipment for international orders. This would be SUCH a time saver if we can do this, I can't see why we can do this for domestic parcels and not international..

Can we add a feature which lets a carrier be locked down to a specific store within ShipStation? For instance, one of our customers has their credit card linked to a specific carrier, and so that carrier should -only- ever be used when doing shipments for that company. Should it ever be selected accidentally when doing shipments for another company, that would be a bad situation.

Please develop the integration with SKYPOSTAL a new international shipping provider

DHL Ecommerce only allows 50 characters in the customs declaration. It would save a huge amount of time if I could set the character limit of the declaration to match DHL eCommerces limit so that I wouldn't get an error every time my description went over 50 characters

Can Shipstation please add UPS Worldwide Economy as an international shipping option? I spoke to our UPS rep and they are now offering UPS Worldwide Economy as a low cost option targeting ecommerce businesses. They offer international shipments in 5 - 12 days as a cost lower than USPS First Class Intl. Affordable international shipping is one of the biggest hurdles for online retailers.

Thanks for getting in touch with us,
At this time, ShipStation does not currently support the Hold at Location option for FedEx, which I do apologise for if it causes any inconvenience.
However, I do see how this feature could be helpful for a shipper's workflow. Please feel free to post on our feedback forum with this idea. The forum is checked often by our development team, and many of our current features were originally suggestions fro

I am currently using Parcelforce, but I do not have a Parcelforce account as a company. It would be great if you make a deal with all carrier companies in the same way. Thus, we do not have to open an account from all carrier companies.

We need an additional webhook trigger that fires when a shipment is voided. This generally results in an updated tracking number that never gets sent over after the initial send.

It would be helpful during shipping to be able to scan a box ID to fill in preset dimensions rather than selecting the box through a drop down list. To be a truly competitive shipping solution, you need to focus on speed of processing shipments. The best way to process shipments faster is to avoid having to use the keyboard/mouse when you should just be able to complete shipments with a scanner. Please consider adding this enhancement to create a shipping process where most orders can be shipped using only the scanner to fill in package details.

That would be a create idea if the system will automatically pick the lowest shipping cost for the shipment after you configure shipping weight and dimensions both from main order screen and scan screen
Thank you

sometimes we ship small keychain products with 1 single lithium battery stored inside each product, please add a box to check-mark when shipping products with lithium batteries contained inside. thank you