Love the branded tracking, but still about 70% of customer contact is in relation to shipping, and my replies nearly always include a link to the carrier's tracking site, which I get by right clicking and 'copy link address' from the Shipments page in SS.
My request is that these links also link to the branded tracking, so I can see what the customer sees, and also avoids the need to link to USPS, DHL etc.51 votes
We send Shipping Notifications via our own system instead of ShipStation's built in shipping notification emails. We are looking for the ability to link to the branded tracking page. In order to do this we would need the ability to grab the link from ShipStation's API. Is there a way to do this currently? If not, I would like to request this feature.
Thanks for leaving your thoughts, everyone! We’re still reviewing this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
Branded tracking page is awesome, I'd like to propose that devs expand to include the big 4 (FedEx UPS DHL & USPS) on Mark as Shipped orders.40 votes
We'd like the ability to use tracking.ourdomain.com as the tracking URL and remove the ShipStation branding. This could be a premium add-on for a few extra dollars a month.23 votes
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