Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. API doesn't return time in transit

    The API doesn't return any time in transit estimates. The web application does. But the API does not. Seems like you have the data....you just don't share the data.

    1 vote
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  2. API doesn't check data

    The API for rates doesn't provide any data quality checks. A customer used a US address but then said they were shipping to Canada. Get an error that shed no light on the issue. We updated our code to indicate the shipment zip code wasn't valid for the country. Seems like the API should provide similar support.

    1 vote
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  3. Give us the possibility to translate ourselves the Branded Tracking Page + Return Portal

    It would be GREAT if we could just enter ourselves the translated strings we want to display in the Branded Tracking Page and the Return Portal. This is a must for ecommerce. Not everything is done in English.

    6 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  4. text updates

    Id like to have a button where customers can sign up for text updates like this example attached.

    17 votes
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    5 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  5. Branded Tracking Page -

    Ability to add media (photos, gifs, or videos) to the branded page, as per the attachment. Let's brands create a unified customer journey and brand identity.

    2 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  6. return portal store related

    It will be very helpful if the TOOL of RETURN PORTAL, was not store related. if I want just 1 link for all the stores I have on shipping station I was able to find any order, not just the order related to that store.

    4 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  7. Dynamic URLS for branded pages

    I'd like to create dynamic URLs where, based on URL parameters (such order number, zip code), we can load the branded tracking page or the return branded page for each customer, removing the necessity of entering data manually for them.

    5 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ability to enter a carrier name in others

    Our company work with Seko as carrier but this is not listed in your listed of carriers, I understand can be tough to add every single new carrier to the list or the list can be too long, is there a way on other carrier, display a box/field where you can add the name of the carriers so we can input that information along as the tracking number, so our customer can know whats the name of the carrier they have to expect to receive their merchandise from?

    Please reply to my email at : ana.hernandez@icuracao.com
    Thank You.

    1 vote
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    1 comment  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  9. trackin

    Hello team

    there is only 2 notifications for shipping and delivery , is it possible to create more events like for exceptions or force majeure or delyaed because of missorting , so customer get notification once an exception happen ? Canada Post actually have this type of notifications beside shipping and delivery , they would also send a notifications of exception , sometimes , an address verification required so customer would call in and correct or add a detail that help carrier to fulfill.

    1 vote
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  10. Look up shipment by order number or email

    I would love a feature where a customer can look up their shipment by order number or email. We have many customers who either don't read their order shipment emails, or delete them automatically, and then ask us where their order is... I'd love a feature where I can send a customer to a tracking page URL, they enter their order number or email address, and it brings up the branded tracking page for their current order.

    1 vote
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  12. Date dd/mm/yyyy ..Why not ????

    I know my request will not be universal. I am French Canadian and I have no problem with the fact that ShipStation is only in English. My Branded Tracking Page is bilingual but we must have the option of the format of the date. Ideally for us French it is dd / mm / yyyy. By default in ShipStation it's m / dd / yyyy. This can bring a lot of confusion for my French Client !!! Thanks for watching if this can be an option !!!

    1 vote
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  13. Multiple tracking numbers in

    Multiple Tracking Numbers

    My customers frequently make multi-product purchases from my store. These products are shipped from different warehouses across the country and arrive individually to my customers which results in an individual tracking number for each product. So one customer may have up to 5 different tracking numbers for their order.

    I would like the branded tracking page to be able to house all tracking numbers that exist under a specific order number.

    I don't want to have to email my customers 4-5 different emails each with their own tracking page link for one single order.

    Any solutions outside…

    1 vote
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  14. API branded tracking page, a generic one to link on my website

    I was wondering if we could have a link to a generic link to a branded tracking page. I just use it as a link on my website so people can easily track their package. I have to use USPS's tracking page for now. Wish I could have it with ShipStation, it would provide a much cleaner feel.

    52 votes
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    6 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  15. New branded tracking page for international shipments - PROBLEM

    We love the branded tracking page for Domestic orders,
    however the new one that has been added for Australia, Canada and UK is causing us problems.

    Our international carrier's tracking system doesn't sync well with the branded page, so customers will often just see "expected to ship on December 27...etc" for a whole week before there is any further updated information. So they think that we haven't sent their package yet.

    I would like to be able to opt OUT of the branded tracking page for all international shipments, just like it was up until recently.

    4 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  16. Localisation on Returns Portal

    There needs to be localisation settings on the returns portal for the currency and Zip Code (In the UK we say Post Code)

    It currently only shows the currency in USD $ we need it to show our orders in GBP £

    2 votes
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    1 comment  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  17. manually update tracking

    Occasionally, I have items delivered via first class mail (envelope) which does not have tracking. ShipStation shows status unknown. I would like the ability to manually mark delivered if I know that to be true.

    4 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  18. track changes to shipping service changes under Order Activity

    Since all other monetary transactions are tracked under Order Activity, if someone changes shipping services, it would be helpful to have that tracked as well.

    1 vote
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  19. Always Show Shipment Items

    I would like to be able to control items being automatically hidden on the branded tracking page. Personally, I would prefer my customers to see them instead of having to click a link to unhide them.

    Honestly, I think this is page has a huge amount of marketing potential for a business. Your customers WANT to see this tracking information, so they actively visit it. Why not add more fleatures to modify it so we can cross sell products for future ordering...

    1 vote
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  20. Retina Logo on Branded Tracking Page

    It would be great if store logos were "Retina-Ready" on the branded tracking page. Most modern devices use high resolution screens and images that are loaded at a maximum of 300px wide end up looking pretty bad on those devices.

    While you're at it, fix the Mixed-Content warnings from Google by loading images from either:


    1. Secure source

    2. Replace "http://" with "//"

    3 votes
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