Product Feedback & Fresh Ideas

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  1. text updates

    Id like to have a button where customers can sign up for text updates like this example attached.

    2 votes
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  2. Branded Tracking Page -

    Ability to add media (photos, gifs, or videos) to the branded page, as per the attachment. Let's brands create a unified customer journey and brand identity.

    1 vote
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  3. A message space for customer needed in Branded Return Portal for Exchange

    Branded Return Portal should add a space for customers to write down what other items they want to exchange with if the customer chose "Exchange" in the dropdown return reason.
    Otherwise, we will always have to contact the customer whenever they choose "Exchange" in the dropdown since there is no way we would have an idea what the customers want to exchange with.

    1 vote
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  4. return portal store related

    It will be very helpful if the TOOL of RETURN PORTAL, was not store related. if I want just 1 link for all the stores I have on shipping station I was able to find any order, not just the order related to that store.

    3 votes
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  5. Button / link from shopify order to branded tracking page

    It would be very handy and improve customer service to be able have a link on shopify order to shipstation branding page for tracking. This is a feature in aftership.

    Currently only way for customer to get branded tracking page is in an email.

    4 votes
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  6. return portal

    I'd like to create dynamic URLs where, based on URL parameters (such order number, zip code), we can load the branded tracking page or the return branded page for each customer, removing the necessity of entering data manually for them.

    4 votes
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  7. Ability to enter a carrier name in others

    Our company work with Seko as carrier but this is not listed in your listed of carriers, I understand can be tough to add every single new carrier to the list or the list can be too long, is there a way on other carrier, display a box/field where you can add the name of the carriers so we can input that information along as the tracking number, so our customer can know whats the name of the carrier they have to expect to receive their merchandise from?

    Please reply to my email at : ana.hernandez@icuracao.com
    Thank You.

    1 vote
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  8. trackin

    Hello team

    there is only 2 notifications for shipping and delivery , is it possible to create more events like for exceptions or force majeure or delyaed because of missorting , so customer get notification once an exception happen ? Canada Post actually have this type of notifications beside shipping and delivery , they would also send a notifications of exception , sometimes , an address verification required so customer would call in and correct or add a detail that help carrier to fulfill.

    1 vote
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  9. Look up shipment by order number or email

    I would love a feature where a customer can look up their shipment by order number or email. We have many customers who either don't read their order shipment emails, or delete them automatically, and then ask us where their order is... I'd love a feature where I can send a customer to a tracking page URL, they enter their order number or email address, and it brings up the branded tracking page for their current order.

    1 vote
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  10. 3 votes
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  11. Date dd/mm/yyyy ..Why not ????

    I know my request will not be universal. I am French Canadian and I have no problem with the fact that ShipStation is only in English. My Branded Tracking Page is bilingual but we must have the option of the format of the date. Ideally for us French it is dd / mm / yyyy. By default in ShipStation it's m / dd / yyyy. This can bring a lot of confusion for my French Client !!! Thanks for watching if this can be an option !!!

    1 vote
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  12. Multiple tracking numbers in

    Multiple Tracking Numbers

    My customers frequently make multi-product purchases from my store. These products are shipped from different warehouses across the country and arrive individually to my customers which results in an individual tracking number for each product. So one customer may have up to 5 different tracking numbers for their order.

    I would like the branded tracking page to be able to house all tracking numbers that exist under a specific order number.

    I don't want to have to email my customers 4-5 different emails each with their own tracking page link for one single order.

    Any solutions outside…

    1 vote
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  13. API branded tracking page, a generic one to link on my website

    I was wondering if we could have a link to a generic link to a branded tracking page. I just use it as a link on my website so people can easily track their package. I have to use USPS's tracking page for now. Wish I could have it with ShipStation, it would provide a much cleaner feel.

    22 votes
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  14. Tracking Portal

    Hello ! i would love to be able to have the option to include on my website a portal for my customer so that they can track their orders (just like to return portal) so that it eliminates the need for my customers to either email us or go through their emails to find their tracking link.

    13 votes
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  15. Sending or showing multiple package tracking numbers to let customers know more packages are coming if they receive one of multiple package

    Sometimes our customers get confused when they receive one of multiple packages and open the package, there are not full items they ordered, because they only can see one tracking number and they don't expect more packages are coming. Sending or showing multiple package tracking numbers can help customers to know whats going on their orders and definitely reduce these concerns.

    8 votes
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  16. New branded tracking page for international shipments - PROBLEM

    We love the branded tracking page for Domestic orders,
    however the new one that has been added for Australia, Canada and UK is causing us problems.

    Our international carrier's tracking system doesn't sync well with the branded page, so customers will often just see "expected to ship on December 27...etc" for a whole week before there is any further updated information. So they think that we haven't sent their package yet.

    I would like to be able to opt OUT of the branded tracking page for all international shipments, just like it was up until recently.

    1 vote
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  17. Multiple Return Services for Branded Returns Portal

    We have set up a Branded Returns Portal for people print their own return labels. We picked USPS first class which is only for items with less than 15oz, above that we need to do priority shippng which has no weight limit.

    There is only one option preferred shipping method in the returns portal
    but i can't set all returns up to priority because we don't want all the orders to be returned priority (we would lose money).

    There should be different preferred shipping methods for different categories. How is it possible in a site you have only one option…

    18 votes
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  18. Localisation on Returns Portal

    There needs to be localisation settings on the returns portal for the currency and Zip Code (In the UK we say Post Code)

    It currently only shows the currency in USD $ we need it to show our orders in GBP £

    2 votes
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  19. manually update tracking

    Occasionally, I have items delivered via first class mail (envelope) which does not have tracking. ShipStation shows status unknown. I would like the ability to manually mark delivered if I know that to be true.

    1 vote
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  20. Tracking Request Form For Our Websites

    Having come from using aftership they provide a code snippet so that we can have a tracking request form on our own websites. I know buyers would just have to go to the email to click link, but would be nice to have a way on our sites so that buyers can enter their tracking code and this would go to the branded tracking page upon submission

    7 votes
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