Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Restrict Shipping Carrier Selection by Region

    I would like to be able to restrict which carriers and services can be used to ship based on the destination country. Several countries have very poor service from certain carriers such as USPS, and if our fulfillment center sends an international package via USPS first class to a country such as UAE or China, the package will often take over a month to arrive or more likely disappear entirely. Being able to restrict which carrier option can be selected based on the country of destination would prevent our fulfillment center from costing us money and product by selecting an…

    2 votes
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  2. Fresh desk integration

    Ability to have help desk like fresh desk to have shipstation create return labels instantly based on shipped preferences.

    2 votes
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  3. Stamps.com vs Endicia

    We understand the push towards Stamps.com vs Endicia. However, as a 3PL, we have some clients that already utilize Endicia, and thus we have had to altogether not allow Stamps.com, because they do not play well together in ShipStation.

    Even if our default account is an Endicia, if we have a Stamps.com as a supplementary account (or for example, that belongs to a specific client of ours), it will default to the Stamps.com. That does not work, because it needs to default to whatever account we set as default, regardless of which carrier that is, not automatically default to Stamps.com…

    2 votes
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    Hi!

    When creating labels with either Endicia or Stamps.com, do you have your account setup to display the carrier services based on Postage Provider or Carrier?

    Using Postage Provider will allow you to see both Endicia and Stamps.com as the postage provider option when creating a label.

  4. Want orders with a custom order status to get changed to another custom order status after being shipped

    I would love to be able to have orders on my store with the custom order status of "Claim-Submitted" to get imported into ShipStation. Then after I create the label for it, I want it to update my store with the custom order status "Claim-Shipped"

    Thanks,

    Chris

    2 votes
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  5. I would like address translated during import of orders

    Before printing labels for our orders from Amazon Japan, we have to manually translate addresses. It would help if this translation was done by ShipStation during the order import process.

    2 votes
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    Thanks for letting us know you’d like a built-in translator. We’d like for your idea to gain more support from other users before making a decision.

    Feel free to add any additional information that may catch the attention of other users by commenting here in the forum.

  6. Import FBA orders outside of US and Canada

    Amazon is making it easier to expand (especially to Europe), which we recently did. Shipstation does not currently support importing FBA orders outside of the US. I would really like to keep using Shipstaion to keep track of my inventory and to be the central hub for all my orders.

    2 votes
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  7. We need Moonclerk integration

    I use Moonclerk for my subscription service (BinxBox.net), which ships 150-200+ packages bi-monthly.

    Right now, because of the volume of packages I send, I have to pay for a subscription for Shipstation AND for Zapier, which helps to import my orders. But their bridge is not ideal--it imports anything that has an attempted payment on it, not a confirmed payment. I end up with many duplicate labels that I spend hours sorting through to ensure that all the labels are connected to completed orders.

    Additionally, I have found that this bridge often overloads and loses orders while importing, since all…

    1 vote
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  8. boxberry

    Hi Guys,

    We are hoping you could potentially look into an integration with Shipstation. The company specialises in shipments to Russia, Kazakhstan and Ukraine. As sometimes these places can be very difficult to deliver too. We ship to these countries on a daily basis. If you could look into this that would be fantastic, look forward to your response.

    Kind Regards

    Tom

    Operations Director
    Fighters Market Europe LTD*
    support@fightersmarket.eu

    *one of your first UK customers :)

    1 vote
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  9. Integration with Whistl (UK Carrier)

    Integration with Whistl please!
    https://www.whistl.co.uk/parcels/tracked-parcel-delivery

    We use Whistl exclusively, so without integration ShipStation has limited benefits for us.

    Even the option to add Carriers or providers with full integration within ShipStation would be really useful.

    After trialing ShipStation, it appears to lots of things really well, but without further integrations, or a little more flexibility I'm not sure it's the right fit for us.

    Kind regards

    1 vote
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  10. Add a feature to automatically select a different account to bill depending on the shipping service selected.

    Add a feature to allow different billing accounts to automatically be selected based on the shipping service. For example, we have multiple UPS accounts, one of which is for 2nd Day Air rates only. I am currently unable to set it up to bill that account automatically. I have to go into each 2nd Day Air order, and change the account manually. It is very time consuming, and there is always the possibility to miss an order, and then we are charged a higher shipping rate.

    1 vote
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  11. Inaccurate Syncing with Quickbooks for discounted orders

    We use ShipStation for our shipping and inventory tracking so it is an important part of our Fulfillment. However, we are having issues syncing ShipStation with QuickBooks Online for our online Store on Shopify. It does not Sync accurately because ONLY the total amount gets synced and does not reflect discounts provided to customers (either custom discounts or for orders of certain $ values)

    While the APP makes shipping our orders seamlessly, not having the ability to accurately sync with Quickbooks negates the purpose of having the app. I have attached images showing our accurate invoice from Shopify and our…

    1 vote
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  12. Add Fedex Smart Post as a shipping carrier option in UI

    We work with Groupon Goods and ship on their account. They require the code fedexsp for orders shipped on their account (Fedex Smartpost). This is not an option on the UI. Can you add this in?

    1 vote
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  13. Indirect signatures in Canada

    Since all verified addresses in Canada are marked as commercial (even the residential ones). I would like to have the capability of selecting "indirect signature" on addresses. We cannot currently do that and it costs us and our customers a bit of time and money. Since a picture is worth a 1000 words, I've included exactly the option I'd like to add as well. If any shipstation employees want to take a look at exactly what we are looking for, please reference support request 450513.

    Thank You

    1 vote
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  14. Could you please add yun express to the carrier list, they are faster than epacket and

    Could you please add yun express to the carrier list, they are faster and more reliable than epacket.

    http://www.yuntrack.com

    http://www.yunexpress.com

    thank you

    1 vote
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  15. Integration

    Add Sam's Club as a selling channel.

    1 vote
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  16. canada post transit days

    In reference to Support case 411713 and 403810 Canada Post transit times give are NOT correct - as supplied by Canada Post API <expected-transmit-time>.

    ShipStation is changing <expected-transmit-time> to include ALL days - not just business days.

    Please change back to the quote as supplied by Canada Post without additional days.

    1 vote
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  17. 1 vote
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    Hi! Does ChannelAdvisor recognize these Guaranteed Delivery orders as different from standard eBay orders within its interface? And then when they’re imported into ShipStation, they’re not being uniquely identified?

  18. TCG player. We are starting to ship a lot of cards, and it would be amazing if it intergrated!

    TCG is a card selling site and we're going to be shipping a lot. the downloading, uploading, and redownloading the shipping are just extra steps I'd love to bypass.

    1 vote
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  19. New Zealand Post

    Integrate with New Zealand Post or Fastway! Australia, UK and Canada post already available. How about NZ? We personally need this in order to continue using Shipstation. There are other shipping apps that do integrate, but have loved Shipstation for years. The API is available. Grab that market share before it's gone.

    1 vote
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  20. Order or Item Selection for Store Connections

    It would be useful to include more order or item selection options when setting up a store connecction in Shipstation and allow for changes to those settings after the connection has been made. We work as a 3PL shipping for a company that uses ChannelAdvisor, but they also have another shipping location. ChannelAdvisor lets them split the orders according to which DC has the inventory to ship, but Shipstation pulls all the orders in for both DCs. This means we get orders that we do not have inventory for and will never ship. ChannelAdvisor says its possible to only pull…

    1 vote
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