Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Royal Mail Door Step scanning

    All our UK Parcels with Royal Mail are now scanned on the doorstep when they are delivered or a delivery attempt is made. When I used the Royal Mail DMO app you’d be able to get the tracking/parcel number to see if it had been scanned or delivery attempted.

    I’ve tried to see if I can get it from the printed label but can’t seem to get that working.

    In Shipstation at the moment it only supplies a click through link for internationally tracked items.

    Would you be able to forward a request to add this ability to Shipstation. The…

    8 votes
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  2. Handle null objects as part of API JSON data

    When importing orders (ssapi.shipstation.com/orders/createorders) we have ran into other existing plugins causing issues. As a software engineer myself, I've debugged the problem for them and determined it's caused by the API throwing an exception when an object is null. They have given me a terrible ETA for a solution, so I'm reaching out to you to please help me fix this.

    For example things that will cause any issue: [null,{"orderNumber"...."pounds"}}]}]

    1 vote
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  3. zulily integration

    We ship multple orders for "deal of the day" type sales on Zulily.com, would be awesome if they could transfer these purchases right to ship station.

    8 votes
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  4. Integration with eShipper

    Integrate eShipper for shipping solution.

    4 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to eShipper and expressing your interest in an integration to help expedite this process.

  5. Allow Shipstation to pull from custom fulfillment services on Shopify.

    We currently fulfill for an automotive company that sells thousands of car parts, but we just fulfill their clothing and accessories. About 300 skus. We want to be able to set the fulfillment services in Shopify to our company and then Shipstation can pull from just those items. Currently Shipstation can only pull from anything set to "Manual".

    3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  6. Add 'Package Delivered' As A Zapier.com Trigger

    I'm using the shipstation + zapier integrations and I love them!

    I'm getting to the point in my business where I'd like to use 'delivery confirmations' as a trigger inside of zapier, so that I can automatically text my customers (like the big box companies do) when it's officially at their front door.

    What would it take to set 'delivery confirmation' up as a trigger inside of zapier?

    Thanks so much,
    Chais

    20 votes
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  7. Schedule Pickup with FedEx & DHL

    Need a way to schedule a pickup when booking with Fedex/DHL etc. We don't necessarily have a pickup scheduled every day, for all carriers. The whole point of this interface is to reduce time inputting & executing orders. If we have to go login to Fedex or DHL every time we need to book a pickup it loses its effectiveness.

    13 votes
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  8. Selective/Smarter data push from ShipStation to QBO, sync via order number

    We needed to have our orders push to QBO from WooCommerce instead of via ShipStation.

    However, my client would like to be able to pass info such as tracking numbers, ship dates, and ship via info to QBO, which of course can't be accomplished by Woo because the data comes from ShipStation.

    I was told by your amazing support team today that unfortunately if you try to sync between ShipStation and QBO on orders already created, you may wind up with duplicates. It would be AWESOME if we could choose to sync orders between ShipStation and QBO via the ORDER…

    3 votes
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  9. Zapier Trigger Missing "Service Name"

    It would be most helpful if your Zapier App would also send the actual "Service Name" of how the order was shipped. I can see where you are providing the "Service Code and Carrier Code" however we really need the Name as well.

    3 votes
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    Thanks for leaving your feedback! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active, and if you know other users interested in this please send them here! Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  10. Old Marketplace customer data to be retained in ShipStation when store is inactivated.

    Right now when you remove an old marketplace that is no longer active you loose customer order data. When you leave an old marketplace there and active to keep customer data it always shows an error on the icon at the top for "Update All Stores". I would like there to be a way to leave a store active only for keeping customer data under customers so we can find old orders when needed or to have SS automatically keep all customer data in its database when turning off an old marketplace. We need to be able to look up…

    3 votes
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  11. ecomdash

    We use ecomdash and have the connection set up. It would be nice to be able to feed all stores data into Ecomdash. This way we keep both systems up to date and all shipping information flows to ecomdash.

    4 votes
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  12. zapier

    We use the ShipStation Triggers in Zapier quite extensively, but they're missing a key bit of basic order information: Quantity Shipped.

    I can see lots of details about each order in the New Order or Order Shipped Triggers, but neither reports back the total number of items in a given order/shipment.

    This data is available in the ShipStation interface and it's available on reports that are generated from Insights. If there is any way you could amend the Zapier triggers to include Quantity Shipped, that would be immensely helpful to us.

    6 votes
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  13. Have "Notify Market Place" checkbox defaulted.

    We have to check the box for "Notify Market Place" for every single shipment. If a user forgets, the marketplace doesn't get updated and we have orders sitiing in our website listed as processing.

    Seeing as to how having that box unchecked would be the rarity, and having it checked would be the majority, I feel this should be default checked with the option to uncheck if necessary.

    10 votes
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    Hey there! Thanks for your great idea.

    In case you weren’t aware, you can click the header for “Notify Marketplace” when marking orders as shipped and this will check the box for ALL orders you are marking as shipped.

    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!

  14. Support the UPS World Ease Program

    Please add the ability to support the UPS World Ease program. We are looking for a way to ship to Canada and domesticly.

    https://www.ups.com/us/en/shipping/services/value-added/world-ease.page

    3 votes
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  15. WePay or Custom Made Integration

    I have a store on CustomMade.com Payments are gathered through WePay. Is there any possibilities of either Custom Made or WePay becoming a selling chanel easy to import? Thank you

    1 vote
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  16. multi package / item shipment for AusPost

    Really urgently need this. Many companies need to ship multiple cartons to customers. Carriers charge a basic charge then a kg rate plus a small charge per item. Its not cost effective to make 3 connotes for one shipment. Please urgently look at this. Our old system SupplyMaster does this just fine.

    3 votes
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  17. New Zealand Post

    Integrate with New Zealand Post or Fastway! Australia, UK and Canada post already available. How about NZ? We personally need this in order to continue using Shipstation. There are other shipping apps that do integrate, but have loved Shipstation for years. The API is available. Grab that market share before it's gone.

    1 vote
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  18. Returns Portal - Default Shipping Option

    Currently, we must add a default shipping option, but if the customer chooses to return an item that doesn’t fit the default label requirements (e.g. weight) then an error will be thrown and the customer will be instructed to contact the company so it can manually create the correct label. This is time consuming for both the customer and company and defeats the purpose of a seamless, hassle-free return system.

    That said, I’m requesting that we have the ability to load all of our shipping options that we use to ship out the initial merchandise in to the return portal…

    9 votes
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  19. Shopify Timeline - New Internal note system - needs to be integrated.

    Shopify used to use (notes) and information from that section shows up in ShipStations (Notes from Buyer ) Section. Shopify implemented new way to leave notes and it is called (TIMELINE) notes left in that section do not appear in shipsattion and creates internal communication problems.

    it would be ideal if the TIMELINE notes would up in ShipStation's Internal Notes Section since they serve the same purpose.

    thank you

    17 votes
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  20. Shipping Costs from Ship Station should be pushed to Channel Advisor and Shopify.

    It is really difficult do a proper shipping cost analysis for orders if you are not pushing the actual shipping costs back to the system it came from. Channel Advisor in particular has a great ability to customize and automate reporting so it would be helpful if it had all the information that is valuable about an order.

    10 votes
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