Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Disable Shopify note_attributes

    I would prefer that Shopify provide us the ability to choose to enable or disable the mapping of Shopify’s note_attributes field to Customer Notes. This field usually contains custom order data as json markeup based on Shopify's documentation. This field data is not always desired to be brought over for shipping purposes as it mask real buyers’ notes on the orders especially in the list view. Due to the format of the data, it’s not really friendly anyway.

    This is really a bigger issue that I have noted here at the posting below. The note_ attributes field mapping is under-managed…

    26 votes
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  2. Want orders with a custom order status to get changed to another custom order status after being shipped

    I would love to be able to have orders on my store with the custom order status of "Claim-Submitted" to get imported into ShipStation. Then after I create the label for it, I want it to update my store with the custom order status "Claim-Shipped"

    Thanks,

    Chris

    2 votes
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  3. Alternative SKU mapping

    Alternative SKU mapping. It would be great if you could set up a alternative sku for when orders are imported from a source. If you have a running change you could use existing data and create a rule would look for Alternative SKU field 1st if blank it would import under SKU field 1 (the original sku). This would hours of manual data entry and changes.

    1 vote
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  4. Stamps.com vs Endicia

    We understand the push towards Stamps.com vs Endicia. However, as a 3PL, we have some clients that already utilize Endicia, and thus we have had to altogether not allow Stamps.com, because they do not play well together in ShipStation.

    Even if our default account is an Endicia, if we have a Stamps.com as a supplementary account (or for example, that belongs to a specific client of ours), it will default to the Stamps.com. That does not work, because it needs to default to whatever account we set as default, regardless of which carrier that is, not automatically default to Stamps.com…

    2 votes
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    Hi!

    When creating labels with either Endicia or Stamps.com, do you have your account setup to display the carrier services based on Postage Provider or Carrier?

    Using Postage Provider will allow you to see both Endicia and Stamps.com as the postage provider option when creating a label.

  5. calendar holidays

    Allow a pop up notification if we schedule a ship date that is on a holiday. Load all the yearly shipping holidays for USPS, FedEx, UPS. If we select a future date that has as shipping holiday, a pop up note saying it is a USPS holiday for example would help us to then select a different date for shipping.

    1 vote
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  6. Support UPS NRI Accounts

    Please add the ability to ship with UPS NRI accounts.

    28 votes
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  7. Use secondary Site Order ID as Order # for eBay orders through Channel Advisor

    Our Shipstation account is integrated with CAdv. When it comes to eBay orders, Shipstation picks up the site order ID instead of secondary Site Order ID which is a true eBay order number, as shown below.
    Site Order ID: 181990890174-1613746963008
    Secondary Site Order ID: 10609
    ChannelAdvisor Order ID: 126190
    Can you remap (reconfigure) Shipstation so it would pick up Secondary Site Order ID?
    Having a site order ID instead of a true eBay order number is very confusing and unhelpful no only for our customers but also for our warehouse and staff
    Matthew F, the Escalation Specialist asked me to…

    7 votes
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  8. FBA splits order

    I have orders that are sold on my website via BigCommerce. They are imported into ShipStation and then I have FBA ship them to the customer using ShipStation.
    My problem I run into is the orders that have more than 1 item. When FBA breaks up the order this causes more than one tracking number. Only the first tracking number is sent to BigCommerce and to the customer via ShipStation and my website. The e-mail states everything is being shipped together and the tracking information is included. I then get customers e-mailing and calling that the order was not complete…

    1 vote
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  9. Amazon Buy Shipping API Needs to Update Tracking and cost to both Amazon and CRM

    Looks like another idea for this was posted, but it is closed for voting--don't know why.

    As a Shopify Plus merchant, we need to have a robust inventory/order management system for features such as CRM and supply chain management. As such, not only do our Shopify Plus orders display in a system, such as Stitch Labs or NetSuite, but our Amazon seller fulfilled orders do as well. This allows us to see sales velocity and dynamically replenish products to avoid stock outs.

    Currently, if we ship an Amazon order out using the Amazon connection in Shipstation (A REQUIREMENT TO PARTICIPATE…

    9 votes
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  10. Order activity record for which user submitted Amazon FBA order

    Who shipped what via Amazon FBA?. I cannot believe this is not part of the activity history.

    1 vote
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  11. Add customs broker capability

    We sometimes have customers in Canada (when shipping through Fedex) who have their own brokers for customs clearance. It would be nice if we could add this information to their shipping information.

    25 votes
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  12. DHL UK Integration

    Integrate DHL for UK customers!

    3 votes
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  13. Put carrier_code and service_code in ShipNotice

    The ShipNotice hook with the custom store integration passes Carrier and Service in the request, but not carriercode and servicecode. The latter would be more robust.


    1. You call the service "FedEx Ground©", but we call it "FedEx Ground" without the pesky © symbol. Sure, we could strip that out before matching on the name, but that's silly when...

    2. You require servicecode in other API calls, such as creating a label for an order. So we need to store that servicecode on our end anyway. Might as well match on that, as a code is much less…
    3 votes
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  14. Shipwire integration with Walmart Marketplace; ShipStation's current order processing does not work

    I’m trying to automate shipping between the Walmart Marketplace and Shipwire’s warehouse which is where I’m storing my inventory. However, when I go to send the order to Shipwire, I receive this error message: "An item with the same key has already been added."

    Apparently, there is a problem with how ShipStation is reading the line item amount vs. SKU quantity and as of right now, your support team said there is no definitive timeline for when that will be fixed.

    For context, I was attempting to send and order with 3 units of the same SKU to Shipwire.

    I…

    5 votes
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  15. Tracking support for LSO, DICOM, & UDS

    Please add tracking support for the following 2 carriers.

    LSO - https://www.lso.com

    Dicom - http://east.dicom.com/

    UDS - https://www.uniteddeliveryservice.com

    There may be some other carriers we use sometimes but if you don't support them, when we select "Other" in the drop down, you should give us the ability to add the tracking link manually.

    Thanks.

    3 votes
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  16. Channel Class in QuickBooks

    Channel Class in QuickBooks

    We track Profit and Loss by Class in QuickBooks, and the class is the channel, e.g., "Amazon." We'd like ShipStation to prioritize the ability to populate the "Class" Field at the product and sales receipt level.

    It's real useful to see the income statement broken down by Channel / Class.

    1 vote
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  17. Apply Shopify "Free Shipping" discount to the shipping charges ONLY.

    When you have a "Free Shipping"discount code in Shopify, the code is interpreted as a line item and is applied to the product total. Then the original shipping cost (pre-discount) is re-applied.

    6 votes
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  18. Import ConditionNotes field from Amazon

    Currently ShipStation only pulls the Condition (New, Used) and Condition Subtype (Mint, Very Good, Good etc.)

    It would be nice to have ShipStation pull the ConditionNote element from the order datatype so that our custom listing comments can be printed on our packing slips.

    9 votes
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  19. UPS Exchange Shipping Service

    UPS are offering a shipping service for exchanging orders that is faster than any exchange procedure with regular shipping.

    Can be found in this link:
    https://www.ups.com/content/us/en/bussol/browse/ret_exchange.html

    Adding this shipping service to ShipStation will help managing exchanges and eventually will offer a much better shopping experience online when getting an item that doesn't fit you.

    Thanks

    1 vote
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  20. Adding An Post (Ireland) and other European Carriers

    My company is opening a branch in Europe to better serve our customers there. Shipstation has been an invaluable asset here in the US, but unfortunately, does not integrate with any of the European carriers we need (specifically An Post out of Ireland).

    3 votes
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