Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. gorgias

    Would love to see an automated integration with top rated customer service app Gorgias

    4 votes
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  2. Canada Post GST/HTS Reporting

    Currently, Shipstation does not break out the GST/HST tax that is part of the cost of each label the shipper pays to ship within Canada. This value is returned (or can be requested) via Canada Post's web API. Canadaian businesses need to report the amount of this tax they have paid. All we would need is for SS to request the tax in the API and record it for each label created.If we could export this field in SS reporting, we'd be able to significantly improve automation of our accounting. Note: I am not speaking of the tax collected on…

    5 votes
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  3. Add support for FedEx Trade Networks and other customs brokers

    With our old shipping software we had the ability to add in customs brokers (such as FedEx Trade Networks) for our Canada International orders. ShipStation doesn't currently support this. Adding this functionality would greatly simplify our workflow!

    6 votes
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  4. zulily integration

    We ship multple orders for "deal of the day" type sales on Zulily.com, would be awesome if they could transfer these purchases right to ship station.

    8 votes
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  5. Shopify Timeline - New Internal note system - needs to be integrated.

    Shopify used to use (notes) and information from that section shows up in ShipStations (Notes from Buyer ) Section. Shopify implemented new way to leave notes and it is called (TIMELINE) notes left in that section do not appear in shipsattion and creates internal communication problems.

    it would be ideal if the TIMELINE notes would up in ShipStation's Internal Notes Section since they serve the same purpose.

    thank you

    17 votes
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  6. Shipping Costs from Ship Station should be pushed to Channel Advisor and Shopify.

    It is really difficult do a proper shipping cost analysis for orders if you are not pushing the actual shipping costs back to the system it came from. Channel Advisor in particular has a great ability to customize and automate reporting so it would be helpful if it had all the information that is valuable about an order.

    10 votes
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  7. royal mail prices

    Please can you get royal mail to pull live prices through, currently we have to manually work it out as it does not show when we want to create a label

    Thanks
    ames

    11 votes
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  8. Lithium ion battery support

    Many companies ship items with Lithium ion batteries now and the regulations around them are annoying to say the least. While shipping ground in the domestically within the continental US is fairly straightforward, when these types of packages go internationally or by air the labeling and document requirements are more involved.

    My request is more integrated support for Class 9 Dangerous Goods. It is definitely possible to ship these through standard carriers (UPS, Fedex, etc) but there is some additional labels and paperwork that are required. I know UPS now has API integrations for the DG paperwork now. Any level…

    8 votes
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  9. Have "Notify Market Place" checkbox defaulted.

    We have to check the box for "Notify Market Place" for every single shipment. If a user forgets, the marketplace doesn't get updated and we have orders sitiing in our website listed as processing.

    Seeing as to how having that box unchecked would be the rarity, and having it checked would be the majority, I feel this should be default checked with the option to uncheck if necessary.

    10 votes
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    Hey there! Thanks for your great idea.

    In case you weren’t aware, you can click the header for “Notify Marketplace” when marking orders as shipped and this will check the box for ALL orders you are marking as shipped.

    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!

  10. integration for Couriers Please in Australia

    Please add an integration for Couriers Please in Australia.

    19 votes
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  11. Please update current integrations with UPS, FedEx, and DHL to support SED/EEI filing

    Hi,
    We use ShipStation domestically only. ShipStation doesn't have the ability to ship international orders when the individual commodity's are worth more than $2500.00 without additional customs documents.
    When we signed up for ShipStation we were under the impression that everything was handled through ShipStation until we were contacted by the carriers seeking customs documents. Please add support for EEI filing through the carriers to fix this. For international shipments we have been forced to ship through the individual carriers, fixing this issue would bring a lot more business to ShipStation.

    There is a demand for this! Who has time…

    21 votes
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  12. Make Multi-Box Shipment Information Visible in API

    As I understand it the information available in the ShipStation API does not distinguish between single-box and multi-box shipments. We need visibility in the API as to (1) how many boxes are in a shipment, (2) what products are in what box, and (3) the tracking number of each box. This information is essential for generating an EDI 856 (advance ship notice) document.

    23 votes
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  13. Importing orders from QuickBooks Online

    For many businesses Quickbooks Online is the only place where the invoices (orders) are created. It would be great if ShipStation could import the invoices or sales receipts from QBO, and then push the tracking numbers back to QBO when the shipping label has been created.

    21 votes
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  14. Delivery Time API

    The ShipStation API has a "Get Rates" endpoint that allows a consumer to retrieve rates for carrier shipping services, much like the Rate Calculator in the web interface (except the API requires you to specify the carrier).

    In the response, the call returns the following fields:
    - serviceName (FedEx First Overnight)
    - serviceCode (fedexfirstovernight)
    - shipmentCost (87.8)
    - otherCost (2.63)

    In the web interface, it also returns Package (which I'm not too concerned about) and Delivery Time ("7 days," "3 days," etc).

    It would help me tremendously to have the API report the Delivery Time for each rate…

    53 votes
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  15. Royal Mail - Small and Medium Parcel

    I am finding the Royal Mail integration quite easy to get on with, however there are 4 tiers of Format not 3.

    Letter, Large Letter, Small Parcel and Medium Parcel

    We only have Letter, Large Letter and Parcel. Can this be remedied on the defaults so we aren't being charged for the wrong parcels? I understand we can add our own, but it's confusing for our users.

    2 votes
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  16. Quickbooks Online integration

    When importing orders into Quickbooks Online it sets the Sales Receipt date to the day I import them. Why not set the date to the shipping date? Please fix this. It makes no sense to use the import date and at least the shipping date would be more accurate as to when the order occured. Imagine importing 300 orders from August and then having to go back and fix the date on each one because you imported them in October.

    10 votes
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  17. we should be able to see gift wrap options downloaded from big commerce.

    my idea is that we can see in shipstation that a customer wants their order gift wrapped.

    14 votes
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  18. Implement more of Jet.com API: Bullets, Additional Images

    If using SS only, the only way to edit product listings on Jet is through the SS Product interface, which lacks product bullets and additional images, key to a good looking listing on Jet.com

    9 votes
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    Thanks for this valuable feedback everyone! The more detail for what is being requested the better. We’ll keep this in mind as we move forward with updating and improving the current Jet integration.

    If you know of other users that have ideas for this integration, or come up with more feedback please don’t hesitate to post it here!

  19. Amazon Buy Shipping API for international shipping

    Please please make the Buy shipping API to pull Amazon Buy shipping for international labels too.

    Amazon's reply:
    Greetings from Amazon's Seller Fulfilled Prime Support,

    Hello

    This is Rick, the specialist you recently spoke with regarding the reason why ShipStation is not able to be used for International Prime orders.

    As per our conversation, when it comes to third party software shipping integrators, we provide the Order ID's and the best options for the products along with the prices, if they do not offer an option to ship internationally due to their system that will be something handled by the…

    11 votes
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  20. Unused return label filter

    Create a filter for return label aging so that I can set up automation to void unused labels at age=28 days

    11 votes
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