Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. USPS Hold for Pickup option for shipments

    Hold for Pickup is a USPS special service that delivers a package to a USPS facility where it can be picked up by a specified recipient. When the package arrives at the pickup location, the USPS will send an email to the recipient to notify them that the package is available for pickup. To obtain the package, the recipient must present a valid ID matching the recipient information on the shipping label.

    In version 10.0 and higher, Stamps.com Software supports Hold for Pickup.

    https://stamps.custhelp.com/app/answers/detail/a_id/1882/~/usps-hold-for-pickup

    I'd like to do that in shipstation

    23 votes
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  2. Amazon Buy Shipping API Needs to Update Tracking and cost to both Amazon and CRM

    Looks like another idea for this was posted, but it is closed for voting--don't know why.

    As a Shopify Plus merchant, we need to have a robust inventory/order management system for features such as CRM and supply chain management. As such, not only do our Shopify Plus orders display in a system, such as Stitch Labs or NetSuite, but our Amazon seller fulfilled orders do as well. This allows us to see sales velocity and dynamically replenish products to avoid stock outs.

    Currently, if we ship an Amazon order out using the Amazon connection in Shipstation (A REQUIREMENT TO PARTICIPATE…

    9 votes
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  3. Alternative SKU mapping

    Alternative SKU mapping. It would be great if you could set up a alternative sku for when orders are imported from a source. If you have a running change you could use existing data and create a rule would look for Alternative SKU field 1st if blank it would import under SKU field 1 (the original sku). This would hours of manual data entry and changes.

    1 vote
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  4. calendar holidays

    Allow a pop up notification if we schedule a ship date that is on a holiday. Load all the yearly shipping holidays for USPS, FedEx, UPS. If we select a future date that has as shipping holiday, a pop up note saying it is a USPS holiday for example would help us to then select a different date for shipping.

    1 vote
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  5. Import ConditionNotes field from Amazon

    Currently ShipStation only pulls the Condition (New, Used) and Condition Subtype (Mint, Very Good, Good etc.)

    It would be nice to have ShipStation pull the ConditionNote element from the order datatype so that our custom listing comments can be printed on our packing slips.

    9 votes
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  6. Shipwire integration with Walmart Marketplace; ShipStation's current order processing does not work

    I’m trying to automate shipping between the Walmart Marketplace and Shipwire’s warehouse which is where I’m storing my inventory. However, when I go to send the order to Shipwire, I receive this error message: "An item with the same key has already been added."

    Apparently, there is a problem with how ShipStation is reading the line item amount vs. SKU quantity and as of right now, your support team said there is no definitive timeline for when that will be fixed.

    For context, I was attempting to send and order with 3 units of the same SKU to Shipwire.

    I…

    2 votes
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  7. Order activity record for which user submitted Amazon FBA order

    Who shipped what via Amazon FBA?. I cannot believe this is not part of the activity history.

    1 vote
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  8. DHL UK Integration

    Integrate DHL for UK customers!

    3 votes
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  9. Put carrier_code and service_code in ShipNotice

    The ShipNotice hook with the custom store integration passes Carrier and Service in the request, but not carriercode and servicecode. The latter would be more robust.


    1. You call the service "FedEx Ground©", but we call it "FedEx Ground" without the pesky © symbol. Sure, we could strip that out before matching on the name, but that's silly when...

    2. You require servicecode in other API calls, such as creating a label for an order. So we need to store that servicecode on our end anyway. Might as well match on that, as a code is much less…
    3 votes
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  10. API - List Orders using Customer ID or Email

    I don't understand why ShipStation's API is so limited in its functionality. I am limited to Customer Name, Item Keyword or Country Code when searching for orders or shipments. Customer ID or Email Address is common sense to find specific customer orders or shipments.

    16 votes
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  11. Channel Class in QuickBooks

    Channel Class in QuickBooks

    We track Profit and Loss by Class in QuickBooks, and the class is the channel, e.g., "Amazon." We'd like ShipStation to prioritize the ability to populate the "Class" Field at the product and sales receipt level.

    It's real useful to see the income statement broken down by Channel / Class.

    1 vote
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  12. UPS Exchange Shipping Service

    UPS are offering a shipping service for exchanging orders that is faster than any exchange procedure with regular shipping.

    Can be found in this link:
    https://www.ups.com/content/us/en/bussol/browse/ret_exchange.html

    Adding this shipping service to ShipStation will help managing exchanges and eventually will offer a much better shopping experience online when getting an item that doesn't fit you.

    Thanks

    1 vote
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  13. Adding An Post (Ireland) and other European Carriers

    My company is opening a branch in Europe to better serve our customers there. Shipstation has been an invaluable asset here in the US, but unfortunately, does not integrate with any of the European carriers we need (specifically An Post out of Ireland).

    3 votes
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  14. Support GetEligibleShippingServices via the API for the amazon_shipping carrier

    When using the amazon_shipping carrier for merchant-fulfilled Prime, there doesn't seem to be a way to get a list of the services that meet the two-day eligibility requirement: shipments/getrates returns an error because it's not associated with an Amazon order. It'd be nice if shipments/getrates could be upgraded to support this call in the context of an order, or if there was an orders/getrates endpoint that would return rates for a given order. This way, we could see what services are actually available, akin to the GetEligibleShippingServices call in Amazon MWS.

    9 votes
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    Hey @Nicholas, thank you for bringing this up! Currently, we’ll show you all the services but if you go to the rate calculator you’ll be able to see which ones are applicable.

    If you’re looking at the order details window, there is a button that says “Send to Calc”. This’ll send the postal code, weight, and size (if you’ve entered them) to the rate calculator to show you available services.

    If you’re looking at the order from the sidebar and grid, there is a calculator icon next to the Ship from field that will do the same thing.

    Hopefully this will help you while we wait for other users to chime in.

  15. Allow users to sort customer records by Store, not just Marketplace.

    We have 2 stores (retail and wholesale) within one Marketplace (Shopify). It'd make order processing & sorting a bit easier if we could easily break down Customers by Store, not just Marketplace.

    2 votes
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  16. Ability to Export Internal Notes from the Shipments Page

    It would be a good idea to be able to Export Internal Notes from the Shipments Page. It can already be exported from the orders page.

    We would like to import our customers from ShipStation into QuickBooks with as much detail as possible. QuickBooks has an area to enter notes, and they can be imported if that can be exported from ShipStation.

    4 votes
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    Thanks for bringing this up! What kind of information are you looking to pull over into Quickbooks?

    If you’re looking for a way to export data out of ShipStation, you can get the internal notes from your orders page. Once you’ve clicked on “Export orders”, check the box that says “show advanced options”—this will reveal much more information about your orders including the data you’re looking for.

    Please let me know here if this isn’t what you were looking for so we can see if there’s anything else you can do today!

  17. Warning when Shipping Cost is greater than Shipping Paid

    How about a warning that can be turned on in setup, that stops an order from being shipped because the (shipping) rate is greater than (Customer) Shipping Paid amount.

    This would need to happen during the shipping process AFTER the weight from the scale is imported/entered and the new rate calculates. The reason this is needed is not all stores can calculate the box to be used and add the weight to the total order weight.

    An example is USPS International First Class. Up to 8 oz the rate is around $13.25. If a customer places an order for 6…

    1 vote
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  18. Sending "Non-trackable tracking numbers" feature should be on store level basis and not a Global setting

    This feature which is located in International settings ( don't know why since it also applies to domestic shipments) should be selectable on an individual marketplace level basis.

    We ship a lot of merchandise via First Class letter mail.  First Class letter mail generates an Intelligent Mail Barcode whichShipstation treats  as a non trackable tracking #.  Amazon permits this  level of service with "no tracking" on orders under $10.  We don't  want this "non trackable" number sent to Amazon because they send this number to the customer which results in numerous emails ( customers complaining tracking number doesn't work etc
    7 votes
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  19. uber

    an integration with uber rush would be fantastic

    3 votes
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  20. Pressero integration

    You really need to add an integration to Pressero. I along with many many users in the print industry have no easy way to ship out orders. This integration would be extremely helpful for completing the shipping process. Currently the only way is by manually creating labels. They are the "Leading" for Web 2 Print software for the entire printing community. It should be an easy integration since they also connect with Zapier. You can check them out at http://www.pressero.com

    9 votes
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