Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. "Receive" Returns

    Add a Process to "Receive" Returns and Add Information About Returned Product Condition

    2 votes
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  2. Track stock by store

    It would be great if we can enable/disable stock tracking per store instead of per Shipstation account. We only have 1 store that we manage our products through SS. When we import the csv file, we have to enable track stock. Once import is done, we have to disable. Just would be nice to pick the feature per store.

    1 vote
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  3. Tagging / Segmenting by unique order item configurations

    We had a large amount of orders that we needed to ship out in a 48 hour period. The customers only had 3 products to choose from and they could order up to 3 items of any combination of those three. We want to batch print each combination so that we can streamline fulfillment and are having trouble doing so with tags or automation rules. There doesnt seem to be a straightforward way to do it and SS support hasn't been able to supply a good strategy. For example, an order that contained two of product A and one of…

    1 vote
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  4. Multiple product images

    Having the option to add multiple image URLs for products in the product detail page.

    6 votes
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  5. Include Preset Group column for Product Export CSV File

    Applying preset groups (current and new) to products can only be performed inside the Shipstation interface. We feel it would be more time-saving if the export product CSV file contained a column attribute for Preset Group. This would do wonders for our product mapping at our organization. Yes, there is one for Category but why not one for Preset Group?

    4 votes
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  6. product import

    Product Updating Import

    I notice when I need to import product updates I needed to import the whole file again with all the data. When you have a lot of products this is very time consuming. Because the import files need to be broke down into smaller files and imported one at a time to get the data imported.

    Suggestion would be to have it so you can import just the headers needed. E.g. if you needed to import a tag you could create a file of just SKU and Tag1 in the header. When this file is imported it…

    7 votes
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  7. Product - Allow Export or Import of Products and Aliases

    Would be nice to have an import and export of products, with delete option as well.

    For instance if we have 20 Aliases that link to One SKU and basically all 20 are the same SKU, let us import SKU A, and Alias skus 1,2,3,4,5,6, etc to all link to that one instead of doing it manually from the Product cumbersome page.

    Also, all delete option in bulk for all Alias's and skus. Archive doesn't seem to work as long accounts (11 years) tend to re-use numbers and if one is archived it causes havoc.

    Delete and purge option is…

    10 votes
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  8. Automation Rules - Import and Export

    So to end a lot of Automation creation, issues, dilemmas, dealing with cumbersome creation of and/or buttons, etc. Make an upload available, and download of all automation rules.

    CSV possibly to keep it consistent. Give a sample of 10 complete automations, or give us a macro enabled Excel format that prefills in options.

    For instance, we have over 80 automation rules, multiple accounts and items we work with, and for instance the Amazon Prime Shipping integration last year caused us to recreate them all, and to recreate 80 new ones since we had orders on Seller Fulfilled Prime, and normal…

    8 votes
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  9. Bulk order update upon product import

    Currently the ability to apply product data updates/changes to existing orders only exists when you are making changes to individual products. It would be extremely valuable for this feature to also be available for product imports, for example when updating warehouse location through a bulk product import and having those changes be reflected in current orders in the queue.

    4 votes
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  10. 1 vote
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  11. customs declaration multiple lines, and freight addition

    In the default customs declaration, under the product tab, we need to have the ability to add multiple line items. I can import packages into shipstation, but can not provide correct documentation when shipping internationally. I know I can add more lines, once in the order, but what good is a preset if it's not capable to ship multiple products with different values. Simply add the (+ADD DECLARATION) function into the preset tab under products. This would be great, and should have been available from the start. Also, currently there is no way to add freight charges for the customs…

    1 vote
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  12. Search products by barcode

    Under products, the ability to search by barcode would be very useful. Right now, only Name, SKU, and Warehouse location are.

    5 votes
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    As part of the Scan to Verify Shipment Items project, we’ll be adding support for searching by UPC in the Products and Inventory grids. If you use a hand held scanner you’d be able to scan the UPC into the search field until we implement a “scan to view product” type function.

  13. Allow UPCs to be pulled into manual stores

    Allow UPCs to be pulled in to manual orders for manual stores

    2 votes
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  14. Not all Shipped Items are Showing in Shipping Reports

    When trying to use the SHIPPED ITEMS report, I discovered that a large order that went out the previous week was not included in this report. After speaking with your rep via chat, it was discovered that because we marked the order "shipped" manually, it isn't included in the report.

    This makes the SHIPPED ITEMS report useless.

    Can you please include ALL shipped items regardless of how they were shipped? (this one happened to go out via truck)

    10 votes
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  15. Import and export product description and other attributes

    I would like the ability to import and export product attributes like product description, image url, etc.

    25 votes
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  16. Provide option to add package dimensions and weights at variant level

    We have setup each SKU as 1-pack, 2-pack and 12-packs variants. We also have a package defined for the 12-pack. It would be conveinent to define the dimensions of the package and weight at the 12-pack variant level. At the time of order creation, as we add many 12-pack variants across SKUs, it should add multiple 12 pack packages to the order. Right now there is way either to process this using an automation rule or product / shipping presets to quickly process orders. This is possible only through a manual entry. Imagine an order with 12 SKUs with varying…

    1 vote
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  17. "Your Packaging": lots of package types but no good way to assign them

    We use lots of different packaging for our products: polys, bubbles, and boxes each with their own sizes. Since we deal with so many products it is hard for our shippers to keep track of which type of packaging to use for a some products. Currently, ShipStation allows "Your Packaging" to be set for each product as the default packaging--exactly what we want. However, this is only available by going to each product individually in the user interface and setting it manually. Add in that we have 4000 different products that we ship regularly and you begin to see our…

    1 vote
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  18. Import field for Alias SKUs

    I was really happy to see support for Alias SKUs in the product update today! We have a very large number of these (enough that manually inputting them is nearly impossible) and would love to be able to have them included as a field in the product import. Is this planned?

    89 votes
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    Thanks for your input! You’re right that we currently do not have a way to import alias SKUs in bulk, but we recently enhanced our combine product feature to also allow you to create aliases. When you click “Combine” from the Products page, you’ll see something a little different now.

    Check out this article for more information: https://help.shipstation.com/hc/en-us/articles/205900498

    For now, we’ll keep this request open and in addition to Dave La Chasse Blank Apparel’s comment, please let us know what your situation looks like today and what you’re looking to accomplish!

  19. Use Shipstation to manage SHIPPING MATERIALS!

    Today we use Shipstation's workflow engine to make shipping box/envelope decisions for us. As an example, if an order comes in that is below 13oz, it would go into a "custom 13oz box" and if it's between 14-16oz it goes into another, and on and on. This has become a fully baked solution for us, and it's working great.Where we stumble on this is that we have no place to manage our shipping MATERIALS. Not inventory, per se, but actually the count of the boxes, tape, bubble wrap, and such. Maybe it's not worth managing, but for us, if we…

    142 votes
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    Thanks for letting us know your thoughts. We see a lot of value in your idea and we would like to know more on your current workflow when managing the inventory of shipping materials.

    Once we can gather more feedback from our users with this need and do some research ourselves, the product team will review your request and you’ll hear from us once we have made a decision.

  20. Support Kitted products / Create "Bill of Goods" / Update Inventory for Kits

    A lot of the SKU's we sell are actually kits of several different items bundled together (example - 200 current comic book bags and boards). Given the current limitations of eBay/Amazon/Shipstation, we are forced to create mutant SKU's for kits like that (for example, this SKU might be something like 2-PACKS-CUR / 2-PACKS-BBCUR, which means 2 packs of current bags and 2 packs of current boards). This isn't the best way to sell kitted items. Most good inventory systems allow you to create a "bill of goods" that will show up underneath a kit SKU. For example, this would show…

    324 votes
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