Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Change what key the Scan to View uses in the order details to find an order

    We have a proprietary system for fulfillment with our own pick ticket system which includes its own barcode. This works great for all orders that we control the format on. We simply import our orders with the respective barcode value as the orderId and everything works. This does not work for integration setups like Amazon and Ebay because ShipStation controls that import and subsequently the value in the orderId field. Once our warehouse goes to pick the orders there is no relative order that would match up with our data because we didn't initially import the order ourselves. We're going…

    4 votes
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  2. Use 3rd party accounts to pay for taxes and duties

    We would like to option to use 3rd party brokerage accounts to pay for taxes and duties when shipping internationally.
    Right now, you do not have that option. You only have either the shipper pays for it or the recipient pays for it.
    Thank you.

    1 vote
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  3. Pick List needs 4x6 Format Option

    It is much faster and cheaper to print the picking ticket (Pick List) on the same 4x6 label printer. We've been doing it this way for years on another system. Currently the pick list is formatted only for 8.5x11 paper so if you print it on label paper you can barely read it. Forcing me to print on a laser printer makes me have to go to another room. Please add a 4x6 format to the pick list options. I assure you everyone will love it!

    1 vote
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  4. Small labels

    I was amazed I couldn't print a page of say 30 address labels for my orders and place stamps on my shipments manually.

    I ship face masks and they're small enough to go by stamp and save money, but your system will only let me print courier labels.

    In Canada we don't have stamps.com and I simply want to print labels and attach postage myself.

    Hopefully in the future you can do this.

    1 vote
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  5. Add Buyers Email and Phone number to Packing Slips

    We need to add the buyers email address and phone number to the packing slips - this seems like it should be easy considering the buyers email address is in the Buyer/Recipient Sold to info area of the order. We ship out most orders as gifts, so the Recipient email or phone number doesn't do us any good when we really need to contact the buyer not the recipient.

    4 votes
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  6. Create Barcode for Shipping Label that can be taken to UPS store and they print label

    Sometimes Salesperson or Technicians need to ship a package. They can't print a label.

    Would like to create a barcode (like what is available on UPS.com) to walk-in to the UPS store, show the barcode on their phone, and then the UPS store can print the label from the barcode.

    6 votes
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  7. price on picklist

    Hi, it would be very helpful to have the item price on the Pick List.
    this way ill know where to look for that item, some items I put in a different location based on the price

    7 votes
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  8. ShipStation Connect Printing Different Sized Labels

    I think this is more a neccessity than a request!

    We would like to automate the printing of different label sizes for different services through ShipStation Connect. We use Australia post and their local label can be printed on a thermal 4x6 label whereas their international express label needs to be printed on a A4 or letter size plain paper. At the moment only one printer can be assigned to label printing. The only way around this, which is a pain in the backside (being polite) is not to define a printer and then select the correct one depending on…

    3 votes
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  9. Printing Customer Name Twice on Royal Mail Labels

    A new update is now printing the customers name in the customer field and in the company field on the Royal Mail label. I have been told this is a royal mail requirement connected to returns. Clearly this is incorrect! It is a poor solution from Ship Station. The outgoing label and the returns label should be operated differently. Printing the customers details in the name and company field on the outgoing label needs to stop. I now have to go through a manual process to remove the duplication.

    1 vote
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  10. Attach Doc to ShipStation Order

    I use ShipStation to connect my 3PL to Shopify for order fulfillment. I drop ship orders for several marketplaces (Faire, RangeMe, Maisonette) that I sell through which require that I attach custom invoices. I'm looking for a simple "attach PDF" functionality that could live, for example, in the order notes section. It would look a lot like the link at the bottom of this word box that says "attach a file". It would allow me to associate packing slips with orders for my 3PL. The workaround for this is so brutal that I may have to leave shipstation.

    3 votes
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  11. List All Shipments in manifest, not just master

    We use our shipping manifest to help accounting audit our FedEx bill every month. They'll match up our tracking numbers to our invoice to make sure FedEx isn't charging extra on the invoice.

    We're having trouble with multi box shipments though. Currently only the master tracking number is listed, which leaves accounting scrambling every month to find the other tracking numbers.

    If nothing else, giving us the ability to select "Master Only" or "All Tracking Numbers" would help.

    Thanks for your consideration.

    1 vote
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  12. batch labels

    Please add the leading batch label back when printing

    1 vote
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  13. Add End of Day support for Fedex 2Day and express

    Fedex now has there equivalent of postal service with their FedEx Express service. Anywhere in the US including Hawaii and Alaska in 2 Days guaranteed for $8.99.

    Shipstation only supports ground shipments on an End of Day report for FedEx or UPS.

    we ship hundreds of FedEx express a day and would like to make a end of day scan sheet for them.

    3 votes
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  14. Install Connect on only the workstation to print from and let all others print to it without needing to install Connect.

    Install Connect on only the workstation to print from and let all others print to it without needing to install Connect.

    1 vote
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  15. Allow for Bulk Pick List

    It would be so much easier if that when printing a pick list you are able to see the total quantity of items that need to be picked, not just the number per order

    1 vote
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  16. dot labels

    FedEx Requires DOT labels on some goods they deliver. We need to print those labels to go on the box additional to the address info. I recommend for specific products the ability to print that label with them. (example: lithium batteries)

    https://www.fedex.com/content/dam/fedex/us-united-states/services/HazMat-FXG-shipping-guide.pdf

    3 votes
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  17. Ability to select Label size (8.5x11 or 4x6) based on store

    We have different locations ship out items. Some use 8.5x11, others zebra 4x6. Would be great to associate the label size by store rather than by the entire account

    1 vote
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  18. Allow order comments to show on the pick list

    Allow customer order comments to show on the pick list. This will allow us to know exactly what the customer wants when we are pulling their order

    1 vote
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  19. Override document option to print shipping label only, on the fly

    Please add a new button under label options to just allow the shipping label to be printed by itself. I currently have packing slips and labels to print together by default, so when I print the shipping label, it prints both the label and packing slip.

    There a few instances where I already have the packing slip, so having another button to force the software to print the shipping label only despite default setting, would be helpful.

    1 vote
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  20. printers switch

    Every time one of our users at any of our locations changes the printer format size for their labels, it changes ALL of the other users format sizes at the different locations. One of our stores may use a laser printer (8.5x11) whereas one of our stores may use a thermal printer(4x6). Why can't I lock in a printer type for each store without changes being made across the board? it's a very annoying extra step to something that has otherwise been great to use.

    1 vote
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