Product Feedback & Fresh Ideas

The ShipStation Feedback Forum collects your ideas and allows you to vote and comment on other ideas so our product team can understand what new features are most important to you or what business challenges we need to address next.

Everyone has 20 votes to spend on ideas that are important to them (but you can comment as much as you like). 

While all ideas will get reviewed, it's simply not possible for all ideas to make it onto the product roadmap. The more activity an idea has, however, the more likely it is to be considered. So, be sure to check if your idea has already been posted so you can add your votes and comments to it! 

Suggestions for Writing a Great Idea Post

  • Write a title to succinctly summarize your post. Other users should be able to identify if their idea is similar to yours just by reading the title so they will know to vote and comment on it!
  • Explain the problem you are trying to solve and what you think should be added or changed in ShipStation to solve this problem. 
  • Describe how you would use this feature or how you think it should function to serve your need.
  • Attach a screenshot to help illustrate your point. 
  • Put the idea in the category that best fits what you are trying to accomplish (for example: Order Management, Insights & Reporting, or Printing & Documents).

What to Expect With an Idea 


Our moderators will regularly review posts to ensure:
    • They are categorized in a logical way. If not, they may move them to the proper category. 
    • The title accurately reflects the idea content so others can understand. If not, they may edit the post title to help others identify posts they want to vote and comment on.
    • That posts are really ideas and not bug reports or issues that require contacting our support team. 
    • That any request that has an existing solution or can be accomplished with existing features gets a response to let everyone know a solution or feature already exists and how to learn about it.
Our moderators will also update the statuses of posts as they are considered by our product team. If an idea makes it onto the roadmap, we'll update the idea status from Planned to Started to Completed as work progresses on the idea. If an idea is declined or archived, our moderator will update the status to indicate so and you will receive your votes back to use on other ideas in the future. 

Finally, if more information is needed on an idea, the moderator will post a reply to ask for them. If it is your idea or you have commented on the idea, you should receive an email notification when this occurs.
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  1. Allow printer commands to be send between shipments

    We currently print 100 - 200 shipments a day and once in season will be printing 400 - 1000 shipments each day. We use a printer that has a cutter and have set the print driver to have the printer cut every other label. This works great until it hits a shipment that has enough line items so that the packing slip overflows to a second page. After that point, every label/packing slip is out of sync, with labels all attached to the wrong slips. This happens and creates a huge mess without warning.

    If ShipStation allowed us to insert…

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. Multiple Printing Setup

    Sometimes we process batches by **** a pick list, and then run 4x6 shipping labels and packing slips at the same time (so they come out together - we have all our inventory laid out from the pick list, and then work through the combined Packing Slip and Shipping Label...
    HOWEVER, there are times we want to run Packing Slips for a batch, pick those to a separate tote for EACH order (all the items look the same visually - hard to sort them from a pick-list pile).
    Under this style of process, we then weigh and print the Shipping…

    9 votes
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    2 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. Pick list to get product location from inventory location, not the "Warehouse Location" field

    Just as the title suggests, it would be great to be able to have the pick list get the products location based on the location in inventory, not by the warehouse location field. That field has to be manually updated. A products inventory location is constantly changing, or same products in split locations, manually updating that field just to generate a pick list is very cumbersome.

    It would also be great if it gets the location that has the least amount of inventory first.

    73 votes
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    21 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. Automatic printing of Packing Slips for new orders

    Because this original request I made for this was closed when an unrelated feature was introduced, I'm creating a new one.

    I would very much like to be able to have the automation in ShipStation be able to print. This would allow me to have it automatically print all new orders that have downloaded, so that warehouse personnel know an order has come in when the printer starts spitting out packing slips. This is something we're used to having in a different product we switched from to ShipStation and it's the main thing we miss. With printing being done through…

    452 votes
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    126 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    ShipStation’s new layout (formerly called V3) does currently show when both labels and packing slips have been printed through ShipStation (either via ShipStation Connect or downloaded from the Print pop-up… if you use the browser print option, we cannot track the print status). You can see the print status in the Shipments tab by showing the Label Printed and Packing Slip Printed columns, or by opening the Shipment Details screen.

    We will consider the feedback around auto-printing packing slips when orders import, but there are a number of challenges around this approach that need to be overcome (for example, how to handle when the printer workstation is asleep or there is a hardware issue and printing is unsuccessful – ShipStation doesn’t have a way to receive that kind of feedback from the printer and it would not be desirable to show a packing slip as printed when it actually hasn’t…

  5. Print Page Numbers On Packing Slips

    Please add a [PageNumber] tag support to the PackingSlip template design screen editor.

    When printing a pack of 50 packing slips for 50 orders, it would be nice to have the ability to see the page numbers on the bottom of those printed packing slips. Each page would show up as 1/50 , 2/50, ... upto 50/50 . This is an important feature to have when printing many orders at once and also when dealing with multiple order batch printings.

    Here are some good reasons to have page number support :

    1) Each order can be easily recognized and organized…

    25 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  6. Better Print Options (Label, Slip, Both)

    http://imgur.com/RvPG99z

    I found the print drop down options did not do what I expected. The option for labels prints both the label and packing slips. The packing slip option just prints packing slips. What do you think about it being:
    --Labels (just labels)
    --Packing Slips (just slips)
    --Both (both)

    84 votes
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    47 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?

  7. Adding new packing slip sizes

    Hi there - we love Shipstation and are looking at ways to make our packing more and more efficient. We're in need of a different (smaller) sized packing slip (4x2) to fit on our packaging, while using a few of the variables that are available via Shipstation custom fields, Order information etc.
    The current sizes available 4x6 and 8.5x11 could theoretically work if we manually cut them but its too much work when you are trying to run an efficient operation, especially since Zebra and other printer providers have so many different-sized labels already available
    I think this can address…

    12 votes
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    3 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @suyog! Thanks for posting this feedback here! We’ll keep this one in mind when researching features related to packing slips. For now, we’d like to see this idea gain momentum from other users.

    Can you provide us with a link to the label sizes you’re thinking for packing slips and what printer model you have that supports this?

  8. print customs forms automatically

    Need a way to automatically print the commercial invoices (customs forms) when an international label is printed. This only currently affects UPS and FedEx since USPS is consolidated into the shipping label itself. However, having to leave the shipping area to go to shipped items and find the order then click the paper icon... employees sometimes forget this step which then creates an exercise in time management and phone calls to UPS/FedEx to fax the documents.

    If we could have a setting on the labels like we do with "print label with packing slip" but print labels with customs forms"…

    26 votes
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    2 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @YFinder! Thank you for taking the time to post your idea. We’ll keep your idea in mind when updating our printing workflow, but for now we’d like to hear what users have to say about customs forms.

    In the meantime, there are two ways you can print these forms without leaving the Orders page:
    1. If you are shipping from the Order Details window, there is a paper icon next to the tracking number you can click to print.

    2, If you’re using batches and the Label Batch Status window pops up, you can access “Other Forms” by selecting the “Other Documents” menu located under "Packing Slips.

    Lastly, we are able to send this data electronically to UPS and FedEx, read this for more info: https://help.shipstation.com/hc/en-us/articles/206640437

  9. Allow manual Blind Shipping

    We do drop shipping for many customers and need to make the package look like it is shipping from our customer to their customer (even though we are shipping it). While shipping, we should be able to select "Other" from the warehouse field and manually type in a temporary "From address"

    59 votes
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    20 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. Being able to set the packing slip size by store instead of a global setting

    Currently, packing slips are a global setting applied to all stores. If you have multiple stores where some packing slips are 4 X 6 and some packing slips are 8 X 11, you need to change the account settings every time you print. Would be way more convenient to be able to assign the size of the packing slips by store so you don't have to constantly change the account setting.

    62 votes
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    18 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, @csr! Thanks for bringing this up! We’ll keep this in mind when updating our packing slips. For now, we’d like to see your idea gain more support from other users before making a decision.

    Can you tell us what makes the packing slips different between your two stores? Hopefully this added information will help other users better understand your idea so they can add their input and votes.

  11. Different Printing Setups Apply to Different Users

    Different users that are in different offices/warehouse with different printers (thermal or laser) and print different size labels (4x6 and 8.5x11) should have the ability to have their own label/printer settings saved to their account instead of the need to switch setting every time globally.

    158 votes
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    40 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @dom, thanks for checking in on this one. We’re still interested in this idea and we don’t have a definitive timeline on it. It isn’t on our immediate roadmap but it is something we’re always looking into.

  12. Provide WYSIWYG Editing for Packing Slips

    I'm fairly new to ShipStation, but it seems one of the obvious enhancements would be to allow customization of the packing slips without needing HTML skills...essentially, exactly the same interface available to edit the email templates.

    65 votes
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    26 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! We’re still interested in seeing more users add their support for this idea, whether through votes or comments, so please keep them coming!

    In the meantime, here are example codes for our packing slips that may point you in the right direction: https://help.shipstation.com/hc/en-us/articles/206639907

    Please reach out to us through chat or at support@shipstation.com if you’d like some more explanation on the examples.

  13. Please add the option for us to print USPS Labels on 4-label sheets.

    Please add the option for us to print USPS labels on 4-label sheets. This allows for less waste when throwing away the back page because we can get 4 labels per sheet instead of two. It also saves on printer ink.

    103 votes
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    30 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! Thanks for the links to the labels you have in mind! Those are really helpful!

    Please continue to give us additional links if you find your label sheet isn’t here and how 4-label sheets are more beneficial to your businesses than our other label formats.

    The product team will review your idea and you’ll hear from us once we have made a decision.

  14. Print second page of packing slip when printing half shipping label, half packing slip

    Greetings Ship Station Tech Team,

    My name is Jeffrey Roberts and I am a developer for VMR Products, http://www.v2cigs.com

    We are currently building out a new site using Magento, and we are going to be using Ship Station as our shipping solution. We have one hang up though. We currently ship over a thousand orders everyday, and sometimes as high as 4 thousand or more orders on sale days. Approximately 1% of our orders have a total line item count greater than 20, and our highest line item count to date is 93. Ideally, we would like to print the…

    100 votes
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    24 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?

    For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.

  15. Make 4x6 packing slip in Landscape format

    Much easier to read if you make the 4x6 packing slip in a landscape format, You can increase the font size and still keep everything in-line.

    63 votes
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    13 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  16. 510 votes
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    148 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and supporting comments! While this is not currently on the roadmap, our product team is aware of the demand for customizable pick lists. We are looking at what would be required implement this.

    We encourage our users to continue to vote and comment on this topic with any details about how customizable pick lists would solve your business challenges and what types of customization you are looking for.

  17. Make it possible to print labels and packing slips/items on Doc Tab

    Usually, you can purchase thermal labels with a doc tab addition on top of the typical 4x6" label. Well, on other programs like ShipRush, we should be able to print item names/packing slip information on the doc tab. This is really really useful!

    119 votes
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    57 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! We read all of your feedback daily and noticed that this idea hasn’t seen any activity since we last checked in. Can you give us more information about how Doc Tabs would help your shipping workflow?

    Please comment here in the forum so other users can add their input as well.

  18. Have different printers for international vs. domestic labels

    Please enable a feature that you can choose what printer will print labels. To be more specific: we want to print International Priority and express with the regular printer and the rest of the labels in the 4x6 printer.

    205 votes
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    92 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
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