Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. profit or loss instant calculation

    Please move the Shipping PAid below the current rate.
    Also add an instant profit/ loss calculation below

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have packing slips reflect package contents on multiple package shipments

    This idea was archived in 2012, but I think it bears reconsideration. Please allow some method of tracking what items are in each box for orders that ship with multiple boxes.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. Transition Time to Shipped Status included on Packing Slip Field Replacement Variables

    We wanted to add the time it took for an order to transition to shipped status to the packing slip. A Packing Slip Field Replacement is currently not available for this. It would be nice to have that variable in handy. To show our customers how much time it took for an order to be completed.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  4. editable packing slip available to all plan levels

    Allow packing slip font size to be editable in all plans:

    Packing slips are a crucial workplace item. They allow someone to fulfil the packing side of a job without needing to have seen the orders on screen.

    Currently Shipstation only allows font size to be editable above bronze plan level and the default font is very small on thermal printed labels. If it could be adjustable to even Small, medium, large. It would allow all people on bronze plans to not discriminate against packing staff who have less than perfect nearsighted vision. At present the only way to not…

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. It would be great if we could have labels in batches labeled such as 1 out of 47 etc etc.

    It would be great to have numbered orders in a batch because we have a large distribution center that would find that function to be really helpful

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  6. label dimensions

    It would be nice to have larger label dimensions than 4"x6" to allow for more impactful branding as well as other necessary information for alcohol shipments.

    2 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. purolator

    Exporting from Canada to the US Purolator defaults to Temporary Shipment in Customs. Need the ability to change to Permanent

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. remove from batch - Master Button

    Remove From Batch - Master Button
    So with the new inventory setup that shipstation is offering you have the ability to ship all orders that have stock levels that work with your orders, and all those that do not have stock levels show up as " inadequete inventory for this order" or " No stock levels entered" So if you do a whole page of 500 orders and you are trying to figure out which orders can ship RIGHT NOW and which ones are missing an item or 2 that are coming in next week, you have to go down…

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. Show total number of items in each order

    Hi, When I go to ship an order from Awaiting Shipment::All Orders I press the Order # link and a form comes up with the Order number and Status and a bunch of other information that allows me to ship.

    I would like to see the total number of items in the 'Order Items' section because we always check this total against the total number of items we have ready to ship. This is a good way to avoid errors in shipping.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. quickship

    Using Quickship has greatly sped things up in our order processing, but we occasionally encounter issues with warnings being hidden. For example, If an order is canceled by the customer while it is in the process of being picked/shipped, it can still be shipped out since the canceled warning is hidden by using Quickship. This results in additional work and costs for us.

    There is a long list of potential errors that are hidden by using Quickship: https://help.shipstation.com/hc/en-us/articles/208740268-How-do-I-skip-the-warnings-I-get-while-I-m-creating-a-shipping-label-

    It would be nice to be able to either have the ability to select warnings to handle as errors or at least…

    2 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  11. Label messages for UPS UK

    Are you able to fix an issue so that label messages can be sent to UPS UK please.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  12. Continue to next line or wraparound for "Label Messages"

    Currently many of our SKUs are too long to fit on one line, but we only use 2 of the 3 available lines.

    We would love to have the option for longer SKUs to continue onto line 3 instead of cutting off at line 2.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  13. Itemized packing slip

    I would like an option on the packing slip to break units ordered onto separate lines versus having a count to the right of 2. For example, if a customer ordered 2 shirts it would appear
    shirt
    shirt
    vs
    shirt 2

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  14. Order Summary by Ship Date

    Suggestion. When printing Order Summary doc, it would be helpful if the list were sortable by Ship By Date. this way when packing a group of orders, the packer can work from top to bottom of page, filling orders by priority.

    2 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  15. I would like to be able to change the return address on my Amazon Prime labels.

    When I currently create Amazon Prime shipping labels in ShipStation, the return address on the label shows as the Ship From location. This is bad for me because my products ship from individual employees who do not want their names and addresses on the labels. It would be nice if there was an automated way to have the return addresses show up as our company address instead of the ship from address. This is possible on other labels, but appears not to be on prime.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  16. I need BLUETOOTH function in shipstation.

    I need BLUETOOTH function in shipstation in case my internet went down and I can use my phone to print using shipstation mobile.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Chien! Thank you for bringing this to our attention. When using ShipStation Mobile to print documents directly to your printer requires the use of ShipStation Connect and the internet. While we wait for other users to chime in, let us know if any of these solutions can help.

    As you pointed out, ShipStation Mobile doesn’t support printing via bluetooth. If you wanted to print via bluetooth, you can download your labels and other documents directly to your phone’s memory card and connect your phone to your bluetooth printer (which may require a third party application).

    Another way to print your documents is by downloading the documents to your phone, removing the memory card from your phone and manually upload the files to your computer to print to your printer.

  17. Consolidate scan forms

    There should be a way to consolidate scan forms into a single document. We have three separate brands that all ship from the same address. They have to be set up as separate "ship from" locations for branding purposes. But, there's no need to present so many different scan forms to the post office.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Jennifer, thank you for taking the time to bring this up! To reduce the number of ship from locations and scan forms you have to generate, you can override the company name of your ship from using your store settings.

    As seen in the first picture here, the checkbox under “Company Name” needs to be checked off: https://help.shipstation.com/hc/en-us/articles/115003856207

    And once you’ve done that, the store’s company name will always be used on the ship from address so you’ll be free to have one ship from location!

    Please let us know here in the Product Feedback forum if you have any questions or if this wasn’t what you were referring to.

  18. Upload Signature File for Customs Documents

    I suggest a feature to upload my own signature file for customs forms.

    As many others over the years have requested the same same feature...
    -http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/6543650-bug-customs-signature-wrong
    -http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/6010076-upload-signature-for-customs-forms
    -http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/6277525-sender-s-signature-usps-priority-international
    -http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/3347297-ability-to-include-saved-signature-on-commercial-i
    ...I know I am not alone.

    I find it interesting that in each of the previous posts, all had one response, all with identical text-in-a-can, and all posted on the same day. Those four identical responses were also made from 11 months to three years after the post's creation. Three years is pretty abysmal customer relations.

    6 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  19. International C.O.D.'s

    We are currently experiencing a huge wave of international orders. A few customers have requested for COD. We are able to make the shipment work by going through Fedex.com and manually ship the order through them, but it is plenty more work for the shipping department to create a Commercial Invoice through their website.

    3 votes
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    under review  ·  1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  20. International bar code is undersized

    Looking at the USPS requirements (can be found here - https://ribbs.usps.gov/intcustomsforms/documents/tech_guides/GuidelinesforPrivatelyPrintedCustomsDeclarationForms.pdf) the bar code that is printed on International labels is under sized. This makes it difficult for some scanners to pick up the bar code depending on what printer you are using. I'm surprised that ShipStation is adhering to USPS requirements.

    2 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there!

    This is a known issue and our Developers are working on it.

    We will let you know once we have any updates on this.

    In the meantime, feel free to leave other feedback, votes, and comments for us!
    Thanks.

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