Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Assign different label formats for individual users

    Currently you can only select one print template for all user accounts. In our case, we have hundreds of users using various hardware. Some of our teams have thermal label printers, whilst others use standard A4 laser printers. It would be a huge help if these teams could control the format of the labels they're generating to best suit their hardware set up.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. Faster label creation on the tablet !

    Would be great if you could reduce the amount of selections when printing on the app (SEE VIDEO). On the desktop you can simply select the the green create label but on the app you have to select 5 different things before receiving one which can be very time consuming and inefficient.
    If you could just select the weight and carrier then "create label" that would speed up our work flow!

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. Gift Message - Special Card Printing

    We are looking for a way to batch print (alongside order batch printing) print a secondary document consisting of the Gift Message (or maybe any field) that the customer has entered onto a specialized cardstock note card.

    For the holidays (but also year-round) it would allow us to offer adding a personalized gift card where their message prints on possibly a foldable card or any type of Holiday / Greeting card. We just need the ability to not only print the packing slips, labels, etc but also add an option to print "gift messages". This could then be printed to…

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add telephone numbers to Parcelforce label

    Please could we add the telephone number of the sender and receiver to the Parcelforce labels. My parcel insurance provider requires this and at present I have to write it on the boxes which doesn't look very professional.

    Many thanks,

    Pablo

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sort Pick List by Order Number Sequence

    Ability to print pick lists in order number sequence rather than by combination of SKUS for multiple item orders, screenshot attached for reference/example.

    We are not set up to pick all SKUs at once & not having this capability creates a plethora of issues for us on picking and packing side of things.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  6. Include an area in 'Notes' to include Special Delivery Instructions to be included on label (Parcelforce in particular)

    Within Parcelforce's own label creating page, they have 4 boxes to in put any 'Special Instructions' which will then print onto their product label.

    This is not currently supported within ShipStation (I have been recommended to included special instructions in address lines 2 & 3 - I have contacted Parcelforce directly to see if this is of any use).

    https://www.parcelforce.com/sites/default/files/WDMO%20Online%20Guide%20v1.0.pdf

    Please see PDF link above Page 9 - Point 18.

    This is an issue as we are unable to provide any helpful delivery details to the courier (E.g. Please leave in porch), which can cause issues with deliveries.

    Please include…

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Remove Customer Company Name from Residential Address Labels

    Our store collects customer company information by default, since the vast majority of our customers are associated with a company. When a shipping address is marked by ShipStation as residential, however, the company name is still appearing in the shipping label.

    To prevent delivery issues, it would be helpful if ShipStation gave the option to have the customer company field removed from shipping labels if an address is considered "residential".

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ability to specify what Options to display on Packing slip for the other option field

    Currently with the new integration with ebay "Other Option" field not only shows color, size, but also prints description in the parking slip. Previously legacy integration was limited to color and size. Request ability to select what to print or just update to include color, size in the print.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. "Gift Message"

    Looking to be able to print off customer gift messages as a separate form from the shipping and pack slip labels. Need a way to include more than 26 characters for a gift message.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. Shipping Labels Builder interface (x, y-axis) on any Label Format

    Be able, via a Shipping Label Builder interface, to place carrier's shipping assets (positioned on x, y-axis) like barcodes, addresses, references, etc. All possible assets for each carrier on any given label format (4x6", 4x8", 8.5x11", etc..).

    Possible to scale & rotate assets. Also, to add simple shapes like circles, squares, and text also. This would probably answer many of the label format requests like the one I need (COD with Canpar, Label with Yellow background, on an 8.5x11" paper pre-printed by Canpar).

    2 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  11. Color logo for Branding, B&W logo for label printing

    I like the customization of the branding page and emails. Unfortunately if I make that look good with a color logo, it prints very light on my labels via the Zebra thermal printer. I think it would be helpful to have a color and B&W logo option so that the label can use the B&W and the branding can still be in color.

    2 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  12. Global 'Include Packslip Print' OFF/ON toggle workaround

    We constantly turn the 'PackSlip Print included' option OFF and ON all day long depending on which customer and product we are processing. This interrupts other locations which need the Packslip OFF or ON at the same time, or not the same, as it were... We have to coordinate with each location to avoid collisions.
    I understand this is a Global Setting, so we cannot choose to include PS by a User Logon, which would be ideal.
    I wonder if we could create a blank Template for a Customer and assign that blank PS to be printed. Then, when the…

    2 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  13. automation for creating labels via ZAPIER

    I would like to use zapier to send data from my CRM to shipstation for creating a label, then use shipstation automation to save that label to my PC or email to wherever and continue to use zapier to grab that label and do whatever I want.

    This would make for some very powerful possibilities.

    1 vote
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  14. Please allow creating picklist for "all orders", instead of 500 at a time.

    Please allow creating pick list for "all orders", instead of 500 at a time. It is very troublesome to generate 3 different pick list when having 1500 orders. Thank you.

    1 vote
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  15. Allow [Total Quantity] to be used on printing labels.

    Even though [Total Quantity] works on packing slips, it does not work if used to print on the label.

    Our pickers rely on the label to determine the quantity to include in each order, since we do not use packing slips.

    1 vote
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  16. add sequence number at packaging slip , label and picklist for uniquely identify

    add sequence number at packaging slip , label and picklist for uniquely identify

    1 vote
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  17. Change Default Print Settings by Location

    Should be able to set print settings by location. Not all warehouse have access or need for the same print setup, creates a lot of difficulties in workflow and supporting efficiency to not allow that flexibility.

    1 vote
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  18. Printing Order Labels

    I am requesting to add Service and/or Weight to the drop-down option "Order Labels By" in the Label Printing Setup. Our shippers currently filter their purchase orders (50+ individual orders) in ShipStation by the "Service" column to sort Priority/Express orders versus 1st class, but when we actually print the labels for that purchase order they do not print in the order that is displayed. There is not an option to print by Service or Weight which would print them together instead of having to separate them individually from the entire batch. I am aware that we can create different batches…

    1 vote
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  19. Override document option to print shipping label only, on the fly

    Please add a new button under label options to just allow the shipping label to be printed by itself. I currently have packing slips and labels to print together by default, so when I print the shipping label, it prints both the label and packing slip.

    There a few instances where I already have the packing slip, so having another button to force the software to print the shipping label only despite default setting, would be helpful.

    1 vote
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  20. Ability to select Label size (8.5x11 or 4x6) based on store

    We have different locations ship out items. Some use 8.5x11, others zebra 4x6. Would be great to associate the label size by store rather than by the entire account

    1 vote
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