Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. shipstation api printing

    I think it would be useful to allow printing through ShipStation Connect via API.
    This way one could automate the printing process and improve productivity

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  2. International label on the fly

    Add option to print international labels on the fly rather than having to go to Options and change to a different printer (regular paper printer), and then switch back to thermal printer for domestic labels.

    1 vote
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  3. Need a custom product field that allows a lot more characters and doesn't add anything in it before the data.

    Need to send a string of data per product to use glyphs to generate an image to be displayed in an iFrame. It works, but most fields are only 100 chars so it gets truncated. We need 500+ chars. Were told by ShipStation that Image URL is 500, however, it adds a URL to the beginning of the string which makes it useless for this purpose. Please give us custom product fields with the ability to have larger char sizes.

    1 vote
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  4. Consolidate scan forms

    There should be a way to consolidate scan forms into a single document. We have three separate brands that all ship from the same address. They have to be set up as separate "ship from" locations for branding purposes. But, there's no need to present so many different scan forms to the post office.

    1 vote
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    Hi @Jennifer, thank you for taking the time to bring this up! To reduce the number of ship from locations and scan forms you have to generate, you can override the company name of your ship from using your store settings.

    As seen in the first picture here, the checkbox under “Company Name” needs to be checked off: https://help.shipstation.com/hc/en-us/articles/115003856207

    And once you’ve done that, the store’s company name will always be used on the ship from address so you’ll be free to have one ship from location!

    Please let us know here in the Product Feedback forum if you have any questions or if this wasn’t what you were referring to.

  5. pdf label

    It's quite obvious that when an RMA is generated via Amazon, that you can't upload a PFD. So, why would you system spit out a PFD, I can't use it. So, I have to change the format by going to a third party site or making other changes via my document properties. This is't a voting matter, its common sense.

    1 vote
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  6. Reduce Packing Slip Margin To 0 (or at least less than the current 0.5" limit)

    We need to print packing slips on vendor-supplied stock that has requires the ability to reduce our packing slip margins to less than the 1/2 inch minimum currently allowed.

    1 vote
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  7. Ability to customise address on packing slip

    Right now when you try to customise packing slip using html editor it only has one field for recipient address which is formatted in such a way that everything is on one line.
    It would really help to have fields for address line 1, 2, city, post code etc. So it can be formatted to user preference. Especially for UK sellers like myself, where address needs to be in a certain format.

    1 vote
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  8. Transition Time to Shipped Status included on Packing Slip Field Replacement Variables

    We wanted to add the time it took for an order to transition to shipped status to the packing slip. A Packing Slip Field Replacement is currently not available for this. It would be nice to have that variable in handy. To show our customers how much time it took for an order to be completed.

    1 vote
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  9. Scan to print functionality for couriers without rates

    Scan to print functionality

    Is there an plan to allow scan to print to work on couriers that don't return a rate into Shipstation ?

    We hold accounts with our couriers and are not really concerned about the rate that Shipstation returns, as we have negotiated rates directly with the couriers based on our volumes.

    Currently in the UK both Royal mail and DPD - are not supplying rate information.

    The scan to print option would improve our efficiency enormously

    1 vote
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  10. eBay Item number on label

    I'd like have option that we can add eBay Item number on label, somehow customer wants eBay Item number on the label, thank you,

    1 vote
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  11. Variable shipping day cut off times for different carriers.

    Each carrier has a different pick up time so being able to set the defaults differently for each one would make the end of day shipping process more seamless.

    1 vote
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    Hi! Thanks for feedback. Just to help us see what you’re thinking, would you want this cutoff time to be a carrier-level setting on the Carriers & Fulfillments tab? Where in the interface do you think this would best be housed?

  12. purolator

    Exporting from Canada to the US Purolator defaults to Temporary Shipment in Customs. Need the ability to change to Permanent

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  13. Print receipt along with packing slip for

    When we print shipping labels via UPS Worldship we get a receipt that prints out separately beneath the label that indicates the cost of the shipment as well as the tracking information. We file this receipt along with the order invoice for record keeping purposes. As we move over to ShipStation, we really need to have similar functionality - currently, this seems to be a limitation with the platform.

    1 vote
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  14. stamps

    The issue I am having is printing postage, not labels. I purchased a roll for postage (Netstamps) from stamps.com and I wanted to print a bunch at one time so I do not have to change the roll in my thermal printer from labels to stamps each time I need a stamp. It seems excessive / wasteful to print a full label for a small letter when I just need postage. Is anyone else having the same issues?

    1 vote
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  15. Export Returns Data (and API)

    Need an "Export Returns" button (like existing Export Shipments), so that a data file (CSV,XLS,PDF) is generated with the Returns list.

    Used to forward the returns data to a material processing system (refunds, restock, etc.). Could be used to create "RMA's" using the same ShipStation RMA# (and Order#) as reference.

    **Also, Returns data should be available via API too. (Query by RMA# or Date Received Range)

    1 vote
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  16. I need BLUETOOTH function in shipstation.

    I need BLUETOOTH function in shipstation in case my internet went down and I can use my phone to print using shipstation mobile.

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    Hi @Chien! Thank you for bringing this to our attention. When using ShipStation Mobile to print documents directly to your printer requires the use of ShipStation Connect and the internet. While we wait for other users to chime in, let us know if any of these solutions can help.

    As you pointed out, ShipStation Mobile doesn’t support printing via bluetooth. If you wanted to print via bluetooth, you can download your labels and other documents directly to your phone’s memory card and connect your phone to your bluetooth printer (which may require a third party application).

    Another way to print your documents is by downloading the documents to your phone, removing the memory card from your phone and manually upload the files to your computer to print to your printer.

  17. Adding attachant to

    It would be amazing to add an attachment to my orders. I work with a wide variety of distributors and inevitably need to manually enter sales data so that everything stays in shipstation. This increases my processing time, margin of error and general frustration. I would love to be able to attach their specific packing slip so there is no confusion in the sales process.

    1 vote
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  18. Itemized packing slip

    I would like an option on the packing slip to break units ordered onto separate lines versus having a count to the right of 2. For example, if a customer ordered 2 shirts it would appear
    shirt
    shirt
    vs
    shirt 2

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  19. Printing Sequence

    I would like if we could choose the printing sequence of labels, slips and return labels to help streamline the shipping process.

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  20. barcode

    We currently print out packing slips via WooComerce, we would love to get the barcode on the bottom to scan and view it in shipstation. How can we get the code to do that?

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