Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. International bar code is undersized

    Looking at the USPS requirements (can be found here - https://ribbs.usps.gov/intcustomsforms/documents/tech_guides/GuidelinesforPrivatelyPrintedCustomsDeclarationForms.pdf) the bar code that is printed on International labels is under sized. This makes it difficult for some scanners to pick up the bar code depending on what printer you are using. I'm surprised that ShipStation is adhering to USPS requirements.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey there!

    This is a known issue and our Developers are working on it.

    We will let you know once we have any updates on this.

    In the meantime, feel free to leave other feedback, votes, and comments for us!
    Thanks.

  2. Different Printers for Ups, USPS, and FedEx

    have a printer option in the Shipping Preset
    Ups and FedEx both give us a printer and labels with their logo to use so instead of having to switch the default printer if it was in my FedEx preset to use a certain printer would be nice

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  3. Option for the order of printing labels and packing slips

    We print Labels and packing slips together. Currently the only option is to have the label print first and then the packing slip. When it comes to packing a mass ammount of poly mailiers (and being right handed) it would be better to have an option to reverse this order. Packing slip first and then label. Currently there is no way to reverse this order. It may seem like an odd request but until you have had to tear, peel and place labels on a poly mailer you probably wouldn't understand. It is just plain awkward.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  4. Print 2 Copies of SAME Packing Slip on One Sheet

    I know this has been brought up before, as far back as 5+ years ago, but since STILL nothing has been done about it, Customer Service recommended I submit another feedback on it. There are many people (based on upvotes and replies) who have instances where printing 2 copies of a packing slip is necessary. This could be where one copy goes to the customer and one is retained for records, or one is sent in order shipment and a copy is sent to a separate billing/administration address, etc. Currently, the ONLY way to accomplish this is to generate a…

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  5. Print Labels in order by Product SKU (Master)

    Can we print the labels in order by Product SKU?

    Our pick list prints in order of the Product SKU (master), but the labels in the batch are printing in the order of the Item SKU (from the marketplace).

    This means they do not print in the same order.

    If we could sort orders in the Orders tab by Product SKU instead of by Item SKU it would solve our problem. Then our labels would match the pick list.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  6. Make the font size bigger on the Order Summaries. Our staff eyes aren't getting better with age, and it prints to small to read.

    Two small of a font. So tiny it's ridiculous. Not all of our staff can read that small, and read it well. We are making mistakes because of it. Make it adjustable please.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi @MattGraunke, thank you for bringing this up! While we wait for other folks like yourself to chime in here, have you considered using ShipStation Mobile?

    You can download or preview documents on your Apple or Android phone or tablet and use the zoom feature to help you see the items on the document better.

  7. For Channel Advisor Users: Display Available Quantity on Pick List or Packing Slip

    Shipstation has a feature for Channel Advisor Integration that can pull Available Quantity from specific Channel Advisor Warehouses and display it in a column in Order Line Items. This information is useful when there may be a small number of units left in stock, but it is only displayed on the order page and cannot be printed on the pick list or packing slip.

    All that is needed is a new [Dynamic Field] that can be called in the packing slip template.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  8. local printer

    I would like to print directly to a local printer which has no wireless/google cloud/ or syncstation access. This would be ideally for a chromebook/box user who has an old printer which wont play nice with google cloud print and cant access syncstation because it is a program rather than something online

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  9. Show total quantity on the 'ship orders screen' and the packing slip

    A common error made in shipping is to package the wrong number of items in the order. It would be helpful to us to have the total number of items to be shipped displayed on the 'ship orders screen' and the packing slip. This enables a simple check to ensure that the number of items shipped is correct.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi @Thomas, thanks for bringing this up! You can make the item quantities stand out more by editing your packing slip template.

    Here’s the article on how you can do this: https://help.shipstation.com/hc/en-us/articles/206640077

    As for adding visibility to multiple quantity orders in the interface, I recommend going into your sidebar and finding item options. Once there, find the gear on the right and check the “Highlight Multiple Quantities” box. This’ll make your order items stand out.

  10. Allow for NetStamps Integration

    For small packages where the standard 4x6 label won't fit, it'd be great to see a NetStamps solution offered here so people can still print postage without the label and affix to small packages.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  11. label dimensions

    It would be nice to have larger label dimensions than 4"x6" to allow for more impactful branding as well as other necessary information for alcohol shipments.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  12. quickship

    Using Quickship has greatly sped things up in our order processing, but we occasionally encounter issues with warnings being hidden. For example, If an order is canceled by the customer while it is in the process of being picked/shipped, it can still be shipped out since the canceled warning is hidden by using Quickship. This results in additional work and costs for us.

    There is a long list of potential errors that are hidden by using Quickship: https://help.shipstation.com/hc/en-us/articles/208740268-How-do-I-skip-the-warnings-I-get-while-I-m-creating-a-shipping-label-

    It would be nice to be able to either have the ability to select warnings to handle as errors or at least…

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  13. remove coupon code from packing slip

    I wish there was an option to remove the coupon code from my packing slips. Currently, when customers use a coupon code, it shows up as an "item" on the packing slip. However, the majority of my orders are given as gifts...they prefer for the recipient not to know that they used a coupon code, but there is no option to remove this on ShipStation packing slips.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  14. Show total number of items in each order

    Hi, When I go to ship an order from Awaiting Shipment::All Orders I press the Order # link and a form comes up with the Order number and Status and a bunch of other information that allows me to ship.

    I would like to see the total number of items in the 'Order Items' section because we always check this total against the total number of items we have ready to ship. This is a good way to avoid errors in shipping.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  15. Place option for Product Variation on the shipping label-Such as color or size

    Right now We have limited option to place within 3 lines on the shipping label (Sku, title...)

    It would be of great help and better work flow to be able to see the product variation on the label as well.

    This way, if you have the sku there, then right under on the next line you can see what color or size the item is as well.

    I think this would be of great help to many of us.

    Thank you

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  16. Commercial Invoice Documentation Options

    Having the ability to put your tax id or EORI number on the commerical invoices for all carries not only the onces provided on the intial set up now which include UPS, USPS, etc.

    Also providing customers the options to edit these documents BEFORE the shipment has been selected to ship. Once you hit the ship button only then the commercial informations populates for you to edit it.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  17. Control which fields are scanable in 'Barcode Search' function

    Control which fields are scannable in 'Barcode Search' function. e.g. if you don't want Item Codes to be scannable to create a label untick it.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  18. Custom HTML Shipment Letter

    In the templates section of the dashboard, it would be nice to have a 3rd option for a package 8.5x11 insert. For example, a thank you letter or instructions. Here is an example of an HTML letter I made hoping that I could have print from ShipStation in our warehouse for each package and use custom variables like customer name and order number to personalize it. It would be similar to the current customize option, but just a single WYSIWYG HTML editor to customize your own letter. Here's my HTML example: http://cvfracing.com/v/vspfiles/files/fonts/CVFLetterheadPurchase.html

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  19. printing hotkeys

    Currently, when you try to print the full hotkey list under "Support resources" and then "Hotkeys", it provides all hotkeys, including the ones I created, which are listed as "Custom Shipping Presets".

    When I go to Print PDF, the "Custom Shipping Presets" are not included in the PDF. I would like to recommend that be included in the PDF or there is a way to have a one pager of all the Hotkeys created.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  20. I'd like to have a column header for 'Payment Date' on the "Orders::ShipStation" page

    I'd like to have a column header for 'Payment Date' on the "Orders::ShipStation" page. I want to know how many days have expired since each order was paid for because ebay uses this to score seller status (e.g. Top Seller). 'Order Date' is not that important to me. Thanks

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

  • Don't see your idea?

Feedback and Knowledge Base