Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Getting receipts for express refund for USPS

    Shipstation needs to have an option to where we can manually print a shipping receipt without having to go through support. Any idea if this is a possibility?

    4 votes
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  2. Adding the total number of orders for each customer

    It would be great to add the number of orders that each customer has received to their packing slip or label via a custom field. As a subscription company, we add little "gifts" and "add ins" depending on the number of months someone has been ordering. This works with our customer loyalty program. Thanks!

    9 votes
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  3. Printing Sequence

    I would like if we could choose the printing sequence of labels, slips and return labels to help streamline the shipping process.

    0 votes
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  4. Customize printer settings per shipping carrier

    We ship via multiple carriers, and would like to print different sized labels for each one. Eg a 4x6" label for USPS and a 8x11" label with packing slip for UPS. This was a feature we had with our old shipping software.

    1 vote
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  5. pdf label

    It's quite obvious that when an RMA is generated via Amazon, that you can't upload a PFD. So, why would you system spit out a PFD, I can't use it. So, I have to change the format by going to a third party site or making other changes via my document properties. This is't a voting matter, its common sense.

    1 vote
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  6. Packing Slips Item Row Pricing

    For packing slips, as it stands now, all that is available is the 'Unit Price' and 'Extended Price'. There needs to be more options available to display on an item row. Its somewhat confusing to have the Original Subtotal and Unit Price if that item is on sale.

    Example:
    Regular Price: $80
    Sale Price: $60

    All that would display on the packing slip item row
    TITLE ||| UNIT PRICE ||| QTY ||| EXT PRICE
    item description ||| $60 ||| 2 ||| $160

    This is not good enough.

    8 votes
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  7. Include order information on insurance invoices

    Currently, invoices for insurance charges do not show which orders the insurance charges are applied to. While it is possible to see a list view of orders with a column showing insurance information, it does not offer more insight in this situation.

    3 votes
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  8. Include Order Item data in Packing Slip footer

    We'd like to include a tear off section at the bottom of our packing slips to server as a return document for our customers return. Is it possible to be able to add the ability to include order item data in the packing slip footer? Ideally we'd like to loop through the products to build a table with a column with the product sku/name, qty ordered, qty to be returned, and reason for returning.

    3 votes
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  9. profit or loss instant calculation

    Please move the Shipping PAid below the current rate.
    Also add an instant profit/ loss calculation below

    1 vote
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  10. Have packing slips reflect package contents on multiple package shipments

    This idea was archived in 2012, but I think it bears reconsideration. Please allow some method of tracking what items are in each box for orders that ship with multiple boxes.

    3 votes
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  11. Transition Time to Shipped Status included on Packing Slip Field Replacement Variables

    We wanted to add the time it took for an order to transition to shipped status to the packing slip. A Packing Slip Field Replacement is currently not available for this. It would be nice to have that variable in handy. To show our customers how much time it took for an order to be completed.

    1 vote
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  12. Printing multiple labels (for one order) on 8x11.5 FedEx sheets

    Presently it forces you to print two labels on one sheet when you have multiple shipment on one order. The standard FedEx 8.5x11 sheets only have adhesive on the top half. While that would be fine if the bottom half printed the pack list, if you have multiple shipments on the same order, it prints the second label on the non-adhesive half instead of the next sheet. In order to print multiple labels I have to print the same label twice, flipping the second sheet in the printer, to get the second label on adhesive. We are exclusively using a…

    4 votes
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  13. editable packing slip available to all plan levels

    Allow packing slip font size to be editable in all plans:

    Packing slips are a crucial workplace item. They allow someone to fulfil the packing side of a job without needing to have seen the orders on screen.

    Currently Shipstation only allows font size to be editable above bronze plan level and the default font is very small on thermal printed labels. If it could be adjustable to even Small, medium, large. It would allow all people on bronze plans to not discriminate against packing staff who have less than perfect nearsighted vision. At present the only way to not…

    3 votes
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  14. It would be great if we could have labels in batches labeled such as 1 out of 47 etc etc.

    It would be great to have numbered orders in a batch because we have a large distribution center that would find that function to be really helpful

    1 vote
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  15. print labels on bottom of forms for label/packing slip combo forms

    Could we have the option to print the shipping label on the bottom of the packing slip/label forms?

    When the label comes out of the printer first, the pages are too top-heavy and fall off the catch tray. If the label were on the bottom, this wouldn't happen. Thanks!!

    3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  16. purolator

    Exporting from Canada to the US Purolator defaults to Temporary Shipment in Customs. Need the ability to change to Permanent

    1 vote
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  17. remove from batch - Master Button

    Remove From Batch - Master Button
    So with the new inventory setup that shipstation is offering you have the ability to ship all orders that have stock levels that work with your orders, and all those that do not have stock levels show up as " inadequete inventory for this order" or " No stock levels entered" So if you do a whole page of 500 orders and you are trying to figure out which orders can ship RIGHT NOW and which ones are missing an item or 2 that are coming in next week, you have to go down…

    3 votes
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  18. Customize return label

    is there a way to customize return labels? currently when including a return label in an advanced replacement it automatically generates a RMA# it would be nice to be able to change that RMA# as our own RMA# to track down the order the return goes to faster once received.

    9 votes
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    Hi @Joe, thanks for bringing this up! You’re not able to configure the RMA# at this time. You would need to edit the RMA # to match your systems by unchecking the “Auto-assign RMA #” box. We’ll keep this in mind when reviewing returns.

  19. Show total number of items in each order

    Hi, When I go to ship an order from Awaiting Shipment::All Orders I press the Order # link and a form comes up with the Order number and Status and a bunch of other information that allows me to ship.

    I would like to see the total number of items in the 'Order Items' section because we always check this total against the total number of items we have ready to ship. This is a good way to avoid errors in shipping.

    1 vote
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  20. label dimensions

    It would be nice to have larger label dimensions than 4"x6" to allow for more impactful branding as well as other necessary information for alcohol shipments.

    2 votes
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