Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. PDF attachment in the shipping email

    I would love to be able to attach a document to the email confirmation that goes out, preferably set per store.

    Either with the packing slip itself and/OR a custom document, like a flyer or mailer with discounts or something.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. automation for creating labels via ZAPIER

    I would like to use zapier to send data from my CRM to shipstation for creating a label, then use shipstation automation to save that label to my PC or email to wherever and continue to use zapier to grab that label and do whatever I want.

    This would make for some very powerful possibilities.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. USMCA Certificate of Origin

    With USMCA replacing NAFTA, I would love to be able to print a certificate of origin while printing shipping labels. We do a lot of business with Canada and this would help us save our customers money and thus do more business.

    160 votes
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    40 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. Custom Label Messages on UPS SurePost Labels

    I would like to be able to add the product name to the bottom of shipping labels. This works for my USPS and UPS Ground labels, but not UPS SurePost labels. Add custom label options for SurePost!

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. Purolator - OrderNo on labels

    We are currently unable to add the Order Number on the Purolator label.

    If you go under Settings -> Printing Setup --> Labels document option, I can specify to print the order # under label messages. It works fine for Canada Post but it doesn't work for Purolator.

    7 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  6. barcode

    Allow for custom actions to be triggered by scanning a Barcode, such as updating the comments field with some default text or doing composite actions like adding label one & label two.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. 10 votes
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    2 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Discounts have been a tricky thing to manage, but we do understand the importance of importing discounts into ShipStation.

    Currently, there is an option for Shopify stores to import a discount code into the ShipStation “Internal Notes” field. If you’d like to have this option enabled on your Shopify store for ShipStation, please contact our support team and ask them to enable the store setting “Shopify Discount Codes In Notes” on your connected Shopify store.

    All this does is send the discount code into your internal notes, but this can be useful so when you see that the total paid is less than the Total field in your order summary, you’ll have the discount code to reference directly in the order.

    You can also use the internal notes field as a criteria in an automation rule to perform an action on the order when it…

  8. Develop to support 4 x 4 labels for use with DPD

    Develop to support using 4 x 4 labels

    19 votes
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    3 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. api for printing packing slips

    Add Packing Slip functionality thru API
    Would love the ability to generate packing slips through your API. currently that is not supported. really hoping you will add that functionality soon.

    40 votes
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    4 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add stock level to packing slip or pick list

    It is great to have a option of inventory source, and display current quantity on orders windows.
    However, it will be much greater to have a option to add this(current stock level) on packing slip or pick list. This feature will save our warehouse guy tons of time.
    Highly recommend!!

    22 votes
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    In consideration queue  ·  8 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  11. Shipping label size options too limited

    I would like to make a suggestion that ShipStation work really hard to make a 4 x 6.25 option, and/or the 4 x 8 option available. UPS is a very large carrier for you not to support it's label sizes that work with the Zebra 450 printer. For those of us who use UPS, we get our shipping labels free of charge, so purchasing the 4 x 6 labels is not a viable option. It seems only logical that you would work to accomodate UPS customers, a huge market. PLEASE CONSIDER THIS! Right now I have to manually pull out…

    154 votes
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    In consideration queue  ·  45 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow more dynamic customization in document templates e.g. packing slip

    Allowing scripts in packing slips would enable vastly more powerful customization.

    You could reference external data from a server e.g. serial numbers.

    You could implement complex customs declarations and make the packing slip match. For example, if you have an item you don’t want to make a declaration for, such as an add-on or surcharge, it currently still shows up in packing slips, which customs officers may delay approval over.

    You could do arithmetic and so much more for custom tabulation.

    11 votes
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    3 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    This currently isn’t possible due to the backend framework we use for our packing slip editor. However, we have a lot of feedback about packing slip template improvements that we are considering later in 2021.

    While it’s unlikely we’ll implement script support in our editor, there may be other ways to accomplish what you are trying to do so we will leave this post open for further feedback around allowing dynamic content options in packing slips (we are also updating the post title to be less “script” specific and more about the ultimate goal of your customization needs).

  13. New update to customs forms for declared value to include discounts received on orders

    We would love an update within ship station so that the amount that is pulled from the invoice to autofill in the customs information includes final sub-total, so the true amount paid for the items and removes any discounts or promotions they've received on the order. For international customers, this is crucial to ensure they are not paying additional fees and duties on discounts or promotions they received. Thanks!

    33 votes
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    In consideration queue  ·  11 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Warehouse Location to Order Summary Report!

    Add Warehouse Location to Order Summary Report!

    This would make putting orders together so much easier. There is no easy link between the pick list and order summary.

    25 votes
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    In consideration queue  ·  5 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  15. We need an end of day report for UPS that is scannable.

    We need an end of day report for UPS that is scannable. Having only the electronic transmission is keeping the customer from tracking packages as the distribution center doesn't always get the scans when the packages go through the site. Plus the electronic transmission doesn't capture when the packages leave our dock.

    87 votes
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    31 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  16. EORI/VAT number for international shipments

    Would like the ability to have customer EORI or VAT number included in the international shipping documents

    68 votes
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    16 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    This option is on the roadmap to be implemented soon. Due to Brexit requirements, this feature has been implemented for UK accounts. For UK users, the option to add EORI, VAT, and other Tax ID numbers is located in Settings > Shipping > International Settings. Once added to the account, you can then assign the EORI/TaxID number to shipments in the Customs section of the order.

    While there is currently no automated way to add the TaxID numbers to shipments yet, this is also on the roadmap.

  17. Allow ShipStation Connect to run as a Windows Service

    I have ShipStation Connect installed on one PC in our office in order for all our other PCs to have access to a few printers. This works fine as long as my Windows user account is logged in (so ShipStation Connect starts up).

    However as soon as I log out, or if the computer must be rebooted and I'm not around to sign in to my account....ShipStation Connect never runs and nobody can access the printers.

    It should be possible to setup ShipStation Connect to run as a Windows Service instead, so that it starts with Windows, and not on…

    35 votes
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    15 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Kris, thanks for bringing this up! You’re right about logging out of your Windows user will not allow ShipStation Connect to run. This is something we’re reviewing for the future. For now, we’d like to hear from others on this before moving forward.

  18. Specify item weight for custom deceleration doesn't exist or working

    For Customs declaration requirements, if we have orders with different items with different weight - the commercial invoice created by SS doesn't actually use the weight that was setup for the product but instead seems to use the package weight and dividing it evenly amount all the items. If there was one item that let's say weighed 20lbs and another item weighed only 1 pound for a total of 21 lbs. SS is inputting both items as weighing 10.50 lbs EACH. This is wrong and should be corrected. Any work around or others having this issue?

    4 votes
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    2 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  19. When batch printing, have 4"x6" thermal labels and 8.5"x11" packing slips print in the same order

    We batch print our packing slips and labels at the same time based on our batch picking. We have warehouse locations setup within the product database in anticipation of having labels and packing slips print out following "Warehouse Location a-z". This works fine if orders only contain a single item, and we don't have duplicate SKUs on more than one order.

    My main issue arises with the 60% of my order that contain more than one SKU. When I print packing slips and shipping labels for a batch of orders, the labels and slips do not print out in the…

    4 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  20. Shipping Label Format Printing

    We print either 4" x 6" or 4″ × 6″ (w/ Packing Slip) labels interchangeably depending on the type or size of order. We'd like the ability to switch between the two selections on the fly without having to navigate away from advanced or complicated custom searches.

    5 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

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