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  1. Package info attached to shipping labels

    For multi-package shipments, there NEEDS to be a way to identify which package gets associated with each shipping label. Here's an example...

    Product-A = 10 pounds.
    Product-B = 10 pounds.
    Product-C = 10 pounds.

    A customer orders one of each. Product-B gets damaged in shipping. How can we know which of the 3 products got damaged when there's no way to identify the tracking number associated with Product-B?

    It should be an easy enough thing for ShipStation to make it possible to associate a product ID or product SKU to each specific shipping label. That way we can individually track…

    4 votes
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  2. scan to print

    Invalid address are NOT flagged.

    May I make a suggestion:
    Simply show a warning "Caution, this address cannot be validated" in the blank warning space above rate, but do NOT stop us from proceeding.

    That solves all problems: it allows the workflow to proceed quickly AND gives us the heads up we need.

    3 votes
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  3. custom forms enable or disable button

    I would like to suggest that you put a Disable buttong for the custom forms being automatically sent to the shipping provider. This is affecting our workflow and we keep having problems with DHL shipments because DHL are using the automatic forms sent from Shipstation instead of the commercial invoices that we include directly on each shipment. We have our own template, as we need to include more details, but when DHL uses the form sent via Shipstation, they do not use the one included on the shipment, this creates delays and errors in the shipments, which in turns causes…

    3 votes
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  4. OnTrac shipping option for amazon prime orders

    Amazon recently added OnTrac for Amazon Prime and Seller fulfilled Prime orders. Shipstaion currently has option for UPS, FEDEX and USPS for Amazon Prime shipping options but does NOT have OnTrac! Please add OnTrac as a shipping option!!!

    39 votes
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  5. Ability to customise address on packing slip

    Right now when you try to customise packing slip using html editor it only has one field for recipient address which is formatted in such a way that everything is on one line.
    It would really help to have fields for address line 1, 2, city, post code etc. So it can be formatted to user preference. Especially for UK sellers like myself, where address needs to be in a certain format.

    1 vote
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  6. Have Shipped Orders' Section Print Dropdown include "labels"

    This is the most intuitive place where printing a label would be. Could this be added as another place to access printing off the shipping label (in the case where it was lost of didn't process through printer) ...

    1 vote
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  7. Allow previously generated labels to be exported to PDF

    It would be helpful to be able to export labels without affecting/changing your label type print defaults. I could see it fitting in the export dropdown on the "Shipnments" tab.

    3 votes
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  8. Providing vat invoice for UK buyers

    If you are a vat registered company in the UK, you are obliged to provide vat invoice to the buyers. We have many customers asking for vat invoice in our business. It would be great if you could add var invoice option to Shipstation which is i believe very important.

    7 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  9. Getting receipts for express refund for USPS

    Shipstation needs to have an option to where we can manually print a shipping receipt without having to go through support. Any idea if this is a possibility?

    1 vote
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  10. Adding the total number of orders for each customer

    It would be great to add the number of orders that each customer has received to their packing slip or label via a custom field. As a subscription company, we add little "gifts" and "add ins" depending on the number of months someone has been ordering. This works with our customer loyalty program. Thanks!

    6 votes
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  11. Printing Sequence

    I would like if we could choose the printing sequence of labels, slips and return labels to help streamline the shipping process.

    1 vote
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  12. Customize printer settings per shipping carrier

    We ship via multiple carriers, and would like to print different sized labels for each one. Eg a 4x6" label for USPS and a 8x11" label with packing slip for UPS. This was a feature we had with our old shipping software.

    1 vote
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  13. pdf label

    It's quite obvious that when an RMA is generated via Amazon, that you can't upload a PFD. So, why would you system spit out a PFD, I can't use it. So, I have to change the format by going to a third party site or making other changes via my document properties. This is't a voting matter, its common sense.

    1 vote
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  14. Packing Slips Item Row Pricing

    For packing slips, as it stands now, all that is available is the 'Unit Price' and 'Extended Price'. There needs to be more options available to display on an item row. Its somewhat confusing to have the Original Subtotal and Unit Price if that item is on sale.

    Example:
    Regular Price: $80
    Sale Price: $60

    All that would display on the packing slip item row
    TITLE ||| UNIT PRICE ||| QTY ||| EXT PRICE
    item description ||| $60 ||| 2 ||| $160

    This is not good enough.

    4 votes
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  15. Include order information on insurance invoices

    Currently, invoices for insurance charges do not show which orders the insurance charges are applied to. While it is possible to see a list view of orders with a column showing insurance information, it does not offer more insight in this situation.

    3 votes
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  16. Include Order Item data in Packing Slip footer

    We'd like to include a tear off section at the bottom of our packing slips to server as a return document for our customers return. Is it possible to be able to add the ability to include order item data in the packing slip footer? Ideally we'd like to loop through the products to build a table with a column with the product sku/name, qty ordered, qty to be returned, and reason for returning.

    3 votes
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  17. profit or loss instant calculation

    Please move the Shipping PAid below the current rate.
    Also add an instant profit/ loss calculation below

    1 vote
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  18. Have packing slips reflect package contents on multiple package shipments

    This idea was archived in 2012, but I think it bears reconsideration. Please allow some method of tracking what items are in each box for orders that ship with multiple boxes.

    3 votes
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  19. Transition Time to Shipped Status included on Packing Slip Field Replacement Variables

    We wanted to add the time it took for an order to transition to shipped status to the packing slip. A Packing Slip Field Replacement is currently not available for this. It would be nice to have that variable in handy. To show our customers how much time it took for an order to be completed.

    1 vote
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  20. Printing multiple labels (for one order) on 8x11.5 FedEx sheets

    Presently it forces you to print two labels on one sheet when you have multiple shipment on one order. The standard FedEx 8.5x11 sheets only have adhesive on the top half. While that would be fine if the bottom half printed the pack list, if you have multiple shipments on the same order, it prints the second label on the non-adhesive half instead of the next sheet. In order to print multiple labels I have to print the same label twice, flipping the second sheet in the printer, to get the second label on adhesive. We are exclusively using a…

    1 vote
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    Hi! So, to clarify, would these be multiple shipping labels on a single sheet for multiple orders? Or would it be a label and a packing slip?

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