Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Sort By Name On New Order/Return Search

    When you create a new order / return and search for a product, the default sort is alphabetical by SKU number. This makes it difficult to search for products as Product Name is more important. Is there anyway to introduce the ability to search by Product Name? Or, remove SKU from the New Order / Return list?

    Thank you!

    4 votes
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  2. Label size options for letter printing

    If you cannot print lables and packing slips to two printers inline, then can you give the option to use different labels instead of only 2 per page?

    3 votes
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  3. default phone number

    When there is no customer phone number provided, default to the store's phone number. Right now, when there is no phone number for a customer, the default for FedEx labels is 999-999-9999. This is not helpful should the Carrier need to contact us regarding the delivery of the order and we do not have a customer phone number to provide.

    6 votes
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  4. Dimension requirements for specific carriers

    As FedEx requires dimensions for accurate shipping charges, I believe ShipStation users would value from the ability to set requirements for shipping labels, such as dimensions, that would not allow for label creation without certain fields being met. They seem to already have that for the shipment weight, which makes sense.
    Adding that functionality for dimensions would make it so shippers are not charged extra on their shipments from carriers like FedEx due to dimensions not being entered.

    Let me know what you all think!

    3 votes
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  5. label format switching

    We should be able to switch between 4x6 and 8x11 with or without packing slip. It is such an important thing.

    1 vote
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  6. printing hotkeys

    Currently, when you try to print the full hotkey list under "Support resources" and then "Hotkeys", it provides all hotkeys, including the ones I created, which are listed as "Custom Shipping Presets".

    When I go to Print PDF, the "Custom Shipping Presets" are not included in the PDF. I would like to recommend that be included in the PDF or there is a way to have a one pager of all the Hotkeys created.

    1 vote
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  7. Chronological Pick List

    I would like my shipping team to pull and ship items in the order of which they are received.

    Please add the option "Order Items By: Age"

    Furthermore, it would be great if the pick listed printed in the exact order of the way you configure the awaiting shipments.

    4 votes
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  8. Add the option for custom fields in return labels and labels using the "Customers" tab

    We sell return labels to our customers but in order to send one to them, we have to create a shipping label, void it, then create a return label. We can create a return label using the "Customers" tab but the option to add custom fields is not offered. We need to add order number and reason for product return to the label itself for internal organization. Please add that feature as right now in order to void labels we have to copy and paste every order for a return label into the UPS website and create the label there.…

    1 vote
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  9. Control which fields are scanable in 'Barcode Search' function

    Control which fields are scannable in 'Barcode Search' function. e.g. if you don't want Item Codes to be scannable to create a label untick it.

    1 vote
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  10. Commercial Invoice currency default by store

    If I had it my way I would ask for the commercial invoice currency to be defaulted by store and manually switchable in the customs information section for each order. This way the correct details (including currency) are submitted to this shipper before the creation of any customs documents. And the shipper should have full control with the ability to default the currency based on the specific store or marketplace.

    6 votes
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  11. add orders to end of day form

    I would like to be able to see what orders are included in each end of day form. Sometimes I print an end of day form then pack more and end up with more than one end of day. I'd like to be able to print a manifest like you can do on batches but it would go along with the end of day form so i get the right orders with the right end of day form.

    1 vote
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  12. Sort Shipping Label Printing by Last Name

    Make it possible to have shipping labels print in order of LAST NAME alphabetical A-Z? The only option available orders them by the first letter of the first name which is less ideal when organizing orders as first names tend to repeat more.

    Would love to have A-Z last name followed by any blank last name/single named customers.

    12 votes
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  13. Currency on Commercial invoices

    Currently ShipStaion does not support or allow shippers any control over the currency on a commercial invoice.
    The currency is locked in based on your billing address.
    I would guess that most US sellers couldn't care less since they are always selling in US funds.
    I would also guess that many Canadian shippers are unaware and would be surprised that the currency is not based on the store currency. Furthermore it is incomprehensible that such a complex and system like ShipStation does not allow further control (default overall, per store and again on each order) much like everything else.
    Since…

    11 votes
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  14. Enable an option to print the packing slip to print with the label on two pgs? I see the option for them to both be on one page but I want t

    Is there a way to get the packing slip to print with the label on two separate 8.5 x 11 paper? I see the option for them to both be on one page but I want two separate pages.

    Attached is an example. I need to email these to dropshippers and they complain about cutting paper in half and having to tape them to packages.. Plus I dont want two steps to save and email two separate pieces of paper.

    Thanks!

    1 vote
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  15. add SKU on international

    I would like to add the ability to have product SKUs or Order info on international labels from services like DHL or Firstmile etc.

    3 votes
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  16. When printing multiple packing slips, render each packing slip one at a time.

    When selecting multiple orders and then printing packing slips for those orders, ShipStation currently renders all of the HTML for all of the packing slips in one step to one PDF.

    This fails when rendering multi-page orders if more than one order is rendered at a time. (Multi-page orders render perfectly when rendering one at a time.)

    Best practice would be for ShipStation to render each packing slip one-at-a-time to a temporary PDF, and then join all of the rendered PDFs (one for each packing slip) to one joined PDF. That one joined PDF would then be printed / downloaded.

    3 votes
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  17. shipment notes

    Sometimes customers give us specific instructions, such as Gate Code#, or please leave the shipment on the side of the house. It would be nice to be able take these "customer notes" and give shipping instructions to the carrier.

    1 vote
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  18. Highlight quantity on order summary

    On a previous shipping software I used the packing list generated had a red circle around product quantities greater than 1 to draw attention to it. With Shipstation I use the order summary to print a document for me to prepare orders for packing. This doesn't highlight when more than one of a product has been ordered and I've missed it on occasion. I imagine it would be a simple fix and would make life a lot easier for me as currently I have to print and highlight them manually with a pen.

    1 vote
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  19. print batch according to order #

    I think it would be extremely beneficial to be able to print pick list for batches according to the order number. As of now, this is not an option for the pick list. This should be a very simple implementation.

    3 votes
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  20. Allow for NetStamps Integration

    For small packages where the standard 4x6 label won't fit, it'd be great to see a NetStamps solution offered here so people can still print postage without the label and affix to small packages.

    2 votes
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