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  • Hot ideas
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  1. Variable shipping day cut off times for different carriers.

    Each carrier has a different pick up time so being able to set the defaults differently for each one would make the end of day shipping process more seamless.

    1 vote
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    Hi! Thanks for feedback. Just to help us see what you’re thinking, would you want this cutoff time to be a carrier-level setting on the Carriers & Fulfillments tab? Where in the interface do you think this would best be housed?

  2. Order Labels & Packing Slips by Order Quantity for Printing

    Ability to put Labels & Packing Slips in ascending or descending order by quantity of items in each order when creating labels/printing.

    15 votes
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    Thanks for your great idea!
    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  3. New 26 character short field for Product Name / Dynamic Label Messages

    ShipStation currently provides the ability to print 3 custom messages on shipping labels, including dynamic information about the order.

    Our feature request is for ShipStation to allow us to assign a "shortcode" for each Product Name, such that if the product name is longer than 26 characters we can assign a shortcode for Label Printing that may be different than the full name of the product shown on the Packing Slip and Pick List.

    For example, the full name of the product shown on the packing slip may be "Joe's All Natural Hot Sauce, Red Pepper 12 oz." while the…

    3 votes
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  4. Need a custom product field that allows a lot more characters and doesn't add anything in it before the data.

    Need to send a string of data per product to use glyphs to generate an image to be displayed in an iFrame. It works, but most fields are only 100 chars so it gets truncated. We need 500+ chars. Were told by ShipStation that Image URL is 500, however, it adds a URL to the beginning of the string which makes it useless for this purpose. Please give us custom product fields with the ability to have larger char sizes.

    1 vote
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  5. Automation Rules - Print 2 labels for orders that contain specific items

    We could really use an automation rule that would create an additional (2nd) label for orders that contain specific products. Certain products (specifically hats) we like to package separately from the rest of the order to keep the product safe. It would be helpful to have this automated so we don't have to manually create additional labels for orders that contain these products.

    1 vote
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  6. Country of Origin Documentation

    We'd like to generate and print Country of Origin documentation through shipstation for our Canadian customers who purchase products made in the US. That way they can benefit from duty-free clearance under NAFTA.

    11 votes
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  7. Dynamic Return Address Modification at the Order Level

    Our customers require us to modify the return address on our shipping labels to reflect a company name and address specific to them. This occurs at both the customer and order level where 5 orders from the same customer need to reflect 5 different company names in the return address. It looks like we can accomplish this in an automated fashion via the api, with the create label call, but only as a standalone label call. This will work for some of our products but prevents us from processing shipments manually as they require association to an order and we…

    6 votes
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  8. Automation Rule for Label Messages

    For our wholesale customers, they require a PO number to be included on the shipping label.

    We capture the PO in the "Notes from Buyer" field.

    It'd be helpful if one could use an Automation Rule to selectively decide which "Notes from Buyer" fields should be added to the message field at the bottom of the label e.g. if "Notes from Buyer" contains "PO:" then add "Notes from Buyer" to "Message 1".

    While we use the "Notes from Buyer" field currently, this may change in the future, and having the flexibility to build Automation Rules to drive what gets inserted…

    10 votes
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  9. international return labels

    The ability for Shipstaion to process international return labels. I know that you can not create an international return label in ShipStation because the ship from location has to be in the same country as your ShipStation account. We have to use a different service specifically for international return labels, making it extremely inconvenient and adds an unneeded expense on our part having to use two different services.

    58 votes
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    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

  10. UPS Mail Innovations - Customs Line item

    Mail Innovations does not allow more than 1 line item on the customs declaration document. There is no current way on the product page to consolidate all of the items into one line item in bulk. I have to individually open each order and delete line items.

    For example:
    Create a preset group for these orders - Cotton Clothing - condense declaration line items to one line

    Right now it creates separate line items on the declarations for each line item on the order.

    I hope this makes sense!

    6 votes
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  11. Ability to hide products within woocommerce bundles on shipping label

    We are currently using a plugin which is available through Woocommerce called product bundles which you can see here:

    https://woocommerce.com/products/product-bundles/

    This plug-in gives us the ability to sell bundles of different products though our site while being able to track each individual product within our inventory.

    On the Wordpress front end we can hide each individual product on the email and check out so that if a person purchases a bundle they just see the bundle name and price. The whole time within the orders on the back end it still tracks each product within the bundle.

    When we use…

    4 votes
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  12. switching between 8X11 and 4X6 custom packing slips

    I was hoping you can add the ability to make switching between custom 4x6 and 8x11 packing slips easier. Our store is mainly a daily deals type store but we also have thousands of different products so half of our sales are people ordering one quantity of one product and the other half of our orders is just like any other. It is important that we switch between the 4x6 printer and the 8x11 printer in order to make our daily workflow go smoothly.

    We currently print the daily deals type orders on the 4x6 and regular orders on 8x11…

    39 votes
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  13. Allow printer commands to be send between shipments

    We currently print 100 - 200 shipments a day and once in season will be printing 400 - 1000 shipments each day. We use a printer that has a cutter and have set the print driver to have the printer cut every other label. This works great until it hits a shipment that has enough line items so that the packing slip overflows to a second page. After that point, every label/packing slip is out of sync, with labels all attached to the wrong slips. This happens and creates a huge mess without warning.

    If ShipStation allowed us to insert…

    3 votes
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  14. Multiple Printing Setup

    Sometimes we process batches by **** a pick list, and then run 4x6 shipping labels and packing slips at the same time (so they come out together - we have all our inventory laid out from the pick list, and then work through the combined Packing Slip and Shipping Label...
    HOWEVER, there are times we want to run Packing Slips for a batch, pick those to a separate tote for EACH order (all the items look the same visually - hard to sort them from a pick-list pile).
    Under this style of process, we then weigh and print the Shipping…

    9 votes
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  15. Pick list to get product location from inventory location, not the "Warehouse Location" field

    Just as the title suggests, it would be great to be able to have the pick list get the products location based on the location in inventory, not by the warehouse location field. That field has to be manually updated. A products inventory location is constantly changing, or same products in split locations, manually updating that field just to generate a pick list is very cumbersome.

    It would also be great if it gets the location that has the least amount of inventory first.

    46 votes
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  16. Reference fields in UPS return labels

    I notice that there are no "Document Option" for the return shipping labels

    I need to add messages to the reference fields on the UPS return label, like the options in the outbound UPS label.

    We do drop-ship and require to add Order#, Product Description on the return label.

    Please kindly review my request and add the option for UPS return labels.

    Thanks!

    12 votes
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  17. Automatic printing of Packing Slips for new orders

    Because this original request I made for this was closed when an unrelated feature was introduced, I'm creating a new one.

    I would very much like to be able to have the automation in ShipStation be able to print. This would allow me to have it automatically print all new orders that have downloaded, so that warehouse personnel know an order has come in when the printer starts spitting out packing slips. This is something we're used to having in a different product we switched from to ShipStation and it's the main thing we miss. With printing being done through…

    317 votes
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    Hi @everyone,

    So, just to help us better understand, would this idea work best for you if it automatically printed whenever an order came in? So, say, an order comes in on Sunday at 4:00 a.m., it should print then. Or would it be better if whenever you log in to ShipStation and have it active that you would prefer to have the packing slips printed out then?

  18. Print Page Numbers On Packing Slips

    Please add a [PageNumber] tag support to the PackingSlip template design screen editor.

    When printing a pack of 50 packing slips for 50 orders, it would be nice to have the ability to see the page numbers on the bottom of those printed packing slips. Each page would show up as 1/50 , 2/50, ... upto 50/50 . This is an important feature to have when printing many orders at once and also when dealing with multiple order batch printings.

    Here are some good reasons to have page number support :

    1) Each order can be easily recognized and organized…

    20 votes
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  19. Better Print Options (Label, Slip, Both)

    http://imgur.com/RvPG99z

    I found the print drop down options did not do what I expected. The option for labels prints both the label and packing slips. The packing slip option just prints packing slips. What do you think about it being:
    --Labels (just labels)
    --Packing Slips (just slips)
    --Both (both)

    18 votes
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    Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?

  20. Adding new packing slip sizes

    Hi there - we love Shipstation and are looking at ways to make our packing more and more efficient. We're in need of a different (smaller) sized packing slip (4x2) to fit on our packaging, while using a few of the variables that are available via Shipstation custom fields, Order information etc.
    The current sizes available 4x6 and 8.5x11 could theoretically work if we manually cut them but its too much work when you are trying to run an efficient operation, especially since Zebra and other printer providers have so many different-sized labels already available
    I think this can address…

    9 votes
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    Hey @suyog! Thanks for posting this feedback here! We’ll keep this one in mind when researching features related to packing slips. For now, we’d like to see this idea gain momentum from other users.

    Can you provide us with a link to the label sizes you’re thinking for packing slips and what printer model you have that supports this?

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