Product Feedback & Fresh Ideas

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  1. Close label or batch window once printed to prevent same batch from being printed twice

    We have recently had some human errors with the same orders or batches getting printed twice. I think this can easily be avoided with a feature that closes the label or batch window when you press print.

    8 votes
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  2. Commercial Invoice Content Types

    We sell books and educational materials overseas. We would like to have the drop down menu on "content types" on the commercial invoice default settings to include books and educational materials as our customers will pay less customs/duties with that designation. The "merchandise" option is requiring our customers to pay more in taxes and duties. Please help...

    2 votes
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  3. Put batch in the order that we scan the packing slip

    we use a scanner to add orders to a batch so that we may print all first class orders at once, then all priority orders at once, and all express orders at once, ect... The problem is that as they are added to the batch, shipstation puts the orders in order by age so newest to oldest. for a company like us who ships several hundreds of orders a day we need the batch to be in the order that we scan the packing slips. then when the batch is printed it would print in the order which we scanned…

    1 vote
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    Hi! And are you referring to when you view these orders within the batch view in the orders page in ShipStation?

    Or is this on the shipments page/when you print out the batches?

  4. UPS Canada to US

    I am looking to ship an order from Canada to US via UPS Ground and the error that I receive when I generate the multiple labels is "Package/ReferenceNumber is not allowed for this shipment" This is the first multi piece shipment I have done to the US through ShipStation. We use reference numbers for invoicing allocation purposes. Would you be able to allow/communicate reference numbers on multiple pieces from Canada to the US via UPS? Thank for any assistance.

    1 vote
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  5. Disable archive doc when print DHL label

    I am using DHL and whenever I print a label, an archive document will be printed out automatically. I want a settings that can disable DHL archive doc as it is a wast of label. Since we are using Shipstation, it uses twice the amount of label and half of them now turn into garbage. Please let me disable archive doc print out in Shipstation like in Shiptheory courier settings.

    18 votes
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    Currently, DHL requires the “Archive Doc/Copy” be presented to the carrier upon drop-off/pick-up of packages.
    We’ve seen a lot of comments for this being a waste of labels, however it is a requirement by the carrier.
    Would the consensus here be that a better option would be to have this Archive Doc/Copy print in a seperate method?
    For example: Labels are printed on 4×6, and the Archive Doc could theoretically be printed on an 8.5×11?
    Thanks to all of you for your comments and feedback!

  6. Print two different Packing Slips in a batch.

    Print two packing slips for a batch of orders at once. One packing slip should be printed sales order amount, a second packing slip should be printed without the sales order amount. We currently are only able to print one packing slip in a batch (with sales order amount). The second batch (without without sales orders amount) has to be printed one order at a time.

    9 votes
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  7. end of the day

    It would be great if I don't print an End of the Day report by my cut off time each day and there are shipments, an End of the Day report would be automatically created for me.

    Often times I'm busy packing and or get caught on Saturday without manually creating a report and by the time I go to create one I'm no longer able to. So I have many packages that actually have been delivered and received by the post office but the tracking number for those orders don't show it. Furthermore, I have no proof that it…

    1 vote
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  8. Display Less Items in Orders

    This somewhat links to an idea I just opened.

    You guys need to offer functionality to reduce items on the page to like 10, 25 or 50 in orders.

    So we are effectively printing smaller batches.

    I want to keep a better eye out on printed labels.

    It is too cumbersome when we have 100 unshipped labels in orders and I either have to select all labels I want to print, or have to 'select all' and deselect labels I don't want to print.

    There should simply be more functionality that that.

    0 votes
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    Hi! So you want to be able to have less than 100 orders on a page at a time? As in, make it so that you can have only 10 orders display per page by default, without the need for tags or filtering views?

  9. Add Reference number in Purolator Labels

    It would be great if we can add a referrence number on Purolator Labels.

    3 votes
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  10. Make Label Queue Visible to All Users Account-wide

    We need a process that allows anyone who is logged into our account on shipstation via a mobile App or another PC to immediately create a shipping label which would be placed into a queue that everyone on the same account can see. This would allow immediate notification that an order has been processed and would enable our off-site warehouse to print, pack and ship orders that were placed in the label queue. Right now it appears the label queue is not visible across all users who are logged into the same account.

    3 votes
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  11. Page Numbers for Multi Page Packing Slips

    Many of our orders are longer than one page when the packing slips are printed. We use the packing slips as pick slips and they are the "center of truth" for the order as it is being processed in our warehouse.

    We are looking for the ability to print page numbers on our packing slips (ideally for multiple page orders). We would want the first page of an order to have a 1, the second to have a 2, and so on until the specific order is completely printed. Then on the next order, the first page will be numbered…

    13 votes
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  12. Dynamic coupon code on custom packing slips

    We currently put coupon codes on our packing slips, but to offer a TRULY juicy coupon we would need dynamic coupon codes that allow us to upload a list and have them inserted into the packing slip.

    When doing this currently with Amazon orders we have to use a "group" coupon code, which means a customer can share the code to their friends, which is why we have to be careful not to offer a deal that's TOO good.

    But if we had the ability to upload a list (usually text file or csv) of coupon codes that are set…

    4 votes
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  13. Save third party accounts

    I would love the ability to save a third party account so we don't have to paste over the account number and zip code every time. We do a lot of shipping that requires shipping on their accounts.

    Also, we have employees in shipping that can't access that information and simply have to wait on a manager to print the label for them. A drop-down box with our saved third parties would help tremendously.

    Then we could also set rules to default imports to certain third party accounts we have set up. I know FedEx ship manager has this functionality…

    25 votes
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  14. Add Company Column to Shipment Manifest

    The Shipment Manifest currently only lists the Recipient column to identify the orders (in addition to the Order #). While this is fine for Retail Shipments to individuals, we are unable to identify shipments to our Wholesale customers at a glance because we know those by their Company Name and not necessarily by the recipient's individual name. The manifest would be much more useful if the Company Column were added, or at least provided as an option in Document Settings to turn on/off.

    4 votes
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  15. Variable shipping day cut off times for different carriers.

    Each carrier has a different pick up time so being able to set the defaults differently for each one would make the end of day shipping process more seamless.

    1 vote
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    Hi! Thanks for feedback. Just to help us see what you’re thinking, would you want this cutoff time to be a carrier-level setting on the Carriers & Fulfillments tab? Where in the interface do you think this would best be housed?

  16. Order Labels & Packing Slips by Order Quantity for Printing

    Ability to put Labels & Packing Slips in ascending or descending order by quantity of items in each order when creating labels/printing.

    15 votes
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    Thanks for your great idea!
    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  17. New 26 character short field for Product Name / Dynamic Label Messages

    ShipStation currently provides the ability to print 3 custom messages on shipping labels, including dynamic information about the order.

    Our feature request is for ShipStation to allow us to assign a "shortcode" for each Product Name, such that if the product name is longer than 26 characters we can assign a shortcode for Label Printing that may be different than the full name of the product shown on the Packing Slip and Pick List.

    For example, the full name of the product shown on the packing slip may be "Joe's All Natural Hot Sauce, Red Pepper 12 oz." while the…

    3 votes
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  18. Need a custom product field that allows a lot more characters and doesn't add anything in it before the data.

    Need to send a string of data per product to use glyphs to generate an image to be displayed in an iFrame. It works, but most fields are only 100 chars so it gets truncated. We need 500+ chars. Were told by ShipStation that Image URL is 500, however, it adds a URL to the beginning of the string which makes it useless for this purpose. Please give us custom product fields with the ability to have larger char sizes.

    1 vote
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  19. Automation Rules - Print 2 labels for orders that contain specific items

    We could really use an automation rule that would create an additional (2nd) label for orders that contain specific products. Certain products (specifically hats) we like to package separately from the rest of the order to keep the product safe. It would be helpful to have this automated so we don't have to manually create additional labels for orders that contain these products.

    2 votes
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  20. Country of Origin Documentation

    We'd like to generate and print Country of Origin documentation through shipstation for our Canadian customers who purchase products made in the US. That way they can benefit from duty-free clearance under NAFTA.

    11 votes
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