Product Feedback & Fresh Ideas

The ShipStation Feedback Forum collects your ideas and allows you to vote and comment on other ideas so our product team can understand what new features are most important to you or what business challenges we need to address next.

Everyone has 20 votes to spend on ideas that are important to them (but you can comment as much as you like). 

While all ideas will get reviewed, it's simply not possible for all ideas to make it onto the product roadmap. The more activity an idea has, however, the more likely it is to be considered. So, be sure to check if your idea has already been posted so you can add your votes and comments to it! 

Suggestions for Writing a Great Idea Post

  • Write a title to succinctly summarize your post. Other users should be able to identify if their idea is similar to yours just by reading the title so they will know to vote and comment on it!
  • Explain the problem you are trying to solve and what you think should be added or changed in ShipStation to solve this problem. 
  • Describe how you would use this feature or how you think it should function to serve your need.
  • Attach a screenshot to help illustrate your point. 
  • Put the idea in the category that best fits what you are trying to accomplish (for example: Order Management, Insights & Reporting, or Printing & Documents).

What to Expect With an Idea 


Our moderators will regularly review posts to ensure:
    • They are categorized in a logical way. If not, they may move them to the proper category. 
    • The title accurately reflects the idea content so others can understand. If not, they may edit the post title to help others identify posts they want to vote and comment on.
    • That posts are really ideas and not bug reports or issues that require contacting our support team. 
    • That any request that has an existing solution or can be accomplished with existing features gets a response to let everyone know a solution or feature already exists and how to learn about it.
Our moderators will also update the statuses of posts as they are considered by our product team. If an idea makes it onto the roadmap, we'll update the idea status from Planned to Started to Completed as work progresses on the idea. If an idea is declined or archived, our moderator will update the status to indicate so and you will receive your votes back to use on other ideas in the future. 

Finally, if more information is needed on an idea, the moderator will post a reply to ask for them. If it is your idea or you have commented on the idea, you should receive an email notification when this occurs.
  • Hot ideas
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  1. automation for creating labels via ZAPIER

    I would like to use zapier to send data from my CRM to shipstation for creating a label, then use shipstation automation to save that label to my PC or email to wherever and continue to use zapier to grab that label and do whatever I want.

    This would make for some very powerful possibilities.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. Inventory SKU Print on AWB vs. Order SKU

    Would like the option for our ecom inventory SKU to print out on the shipping label vs the SS orders SKU. We pull our inventory by the ecomm inventory sku. When we pack orders, it would be easier to match up the product with the ecomm inventory SKU vs order SKU. I assume I could do this by utilizing the alias sku feature.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Barcode as an Export option when Exporting Orders

    We sell used and refurbished products without Retail/OEM packaging or barcodes.
    We get too many products to assign each one a inventory barcode.
    When we get an order and pull a product from our shelves we want to include a sticker label with the "Shipstation order Barcode" that it gets assigned automatically by Shipstation.
    When the item is ready to be packaged we can simply use "scan to print" on the Sticker Label we put on the item and the correct shipping label will be printed for the product.
    Having an export option for the barcodes would allow us to…

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. Automatically assigning a number or full stop to contact telephone for orders without numbers

    If orders without a contact telephone you could create a rule to apply 0 or fullstop as some carriers require a number to create a label but if consumer hasn't added a number you manually must put fullstop or 0 every time to generate a label which dramatically slows down the label process.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customer contact info on DHL labels

    It happens quite often that DHL tries to reach a customer for delivery coordination. They then contact us and ask for a phone number or email address. It would be great if we could have the customer contact info printed automatically on these labels.
    Thanks

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add support for purolator label message

    Add support for custom messages on the purolator label, purolator eship allows in registering one but your platform does not allow it

    9 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Formatting SKU

    Almost every one of us has a reason the SKU is set up the way it is. In our case 12800101 can be interpreted as follows

     128     is our supplier id
    
    0010 is our product id for that supplier
    1 is the quantity of actual units for this SKU

    with this in mind we would like our packing slips and pick lists to have the SKU formatted differently.

    12800101 would become 128-0010-1 and would be a larger size

    This hopefully simple change would eliminate some errors and make the product code portion of the SKU easily more readable

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. Glitch in shipstation with new "edit" feature!

    Glitch in shipstation with new "edit" feature!

    Recently, shopify rolled out an "edit" option. Where you would be able to edit an order in an "unfulfilled" state before you process it or mark it as fulfilled. However, it's looking like shipstation isn't computing these changes. For example, if someone wants to remove product "a" and add product "b" when we use the edit feature to make these changes then print it out in shipstation it says that they want both product "a" and product "b. PLEEASE fix this!!

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. USMCA Certificate of Origin

    With USMCA replacing NAFTA, I would love to be able to print a certificate of origin while printing shipping labels. We do a lot of business with Canada and this would help us save our customers money and thus do more business.

    159 votes
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    40 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. ShipStation Connect Deactivating

    Hi, it would be extremely helpful and time-saving if ShipStation Connect could stay active at all times so we do not have to deactivate/reactivate or log out/log back in every time we want to ship. We ship several times throughout the day and often have different people shipping so not everyone knows how to solve the problem when we cannot get a packing slip or label to print. We would really like to see a solution for ShipStation Connect so it stays connected with our printers at all time to make shipping processes more flawless.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  11. how do I add an automatic USPS return feature on my website

    Im looking to build a website where I can buy customers used electronics, collectibles and other items but want to integrate a shipping label so the customer can just print a USPS and drop it off at there post office. does anyone know how this can be done

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  12. Custom Label Messages on UPS SurePost Labels

    I would like to be able to add the product name to the bottom of shipping labels. This works for my USPS and UPS Ground labels, but not UPS SurePost labels. Add custom label options for SurePost!

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  13. Rate Calculator on V3 Scan and Verify Label Creator

    The biggest game changer in V3 is the Scan and Verify feature. This alone is helping us to make the decision to stay with SS after making the decision to leave because this feature is so crucial to eliminating misshiped orders.

    Just one down side, the ability to check rates in real time is no longer available during label creation in the Scan and Verify screen and that feature alone is priceless.

    I have attached two images displaying how V2 has the option during label creation and how V3 does not have that option in the same checkout process.

    Until…

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  14. Pulling product image from the cart instead of the product listing page

    It would be really nice if we could pull the product image from the cart instead of the product listing page when importing orders. For sellers who offer customized products, like myself, it would help immensely if the product image that was being imported was the custom image the customer made, that is shown in the cart, instead of the generic product listing image. This would make sorting and matching up orders with physical products on the production floor much easier.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  15. Your software for printing is the worst software I am forced to use on a Mac.

    It constantly disappears. I just reinstalled it and an hour later it is gone.

    when I say it doesn’t work — I mean you go to print and it finds no printers even though I can print through every other app I have. it has always been like this.

    Also, in order to reinstall — you need to terminate the one that is running which requires using Terminal which most people don’t know about.

    Just 20 mins ago I removed it and reinstalled from the site restarted the browser, I added the printers back in and it worked. Then 30…

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  16. Purolator - OrderNo on labels

    We are currently unable to add the Order Number on the Purolator label.

    If you go under Settings -> Printing Setup --> Labels document option, I can specify to print the order # under label messages. It works fine for Canada Post but it doesn't work for Purolator.

    7 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  17. Input purchase order numbers on PO line for FedEx

    Input purchase order numbers on the designated PO line for FedEx shipments. Some customers require the PO's to be input on this line and any errors on this line or not inputing the PO number results in vendor chargebacks.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  18. auto login to ship station connect

    Print Station auto connect on wake. We're running into a problem when the workstation that is running SSConnect goes to sleep, and then wakes back up. The suggestion from support was that everything needs to be logged out, and re log in again. This is a huge pain. if the workstation goes to sleep in the middle of the day due to inactivity.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  19. chromebook

    Requesting that shipstation connection can be downloaded on chromebooks. My OS is Google Chrome OS Version 79.0.3945.123 (Official Build) (64-bit). Thank you!

    6 votes
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  20. barcode

    Allow for custom actions to be triggered by scanning a Barcode, such as updating the comments field with some default text or doing composite actions like adding label one & label two.

    3 votes
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