Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Better Print Options (Label, Slip, Both)

    http://imgur.com/RvPG99z

    I found the print drop down options did not do what I expected. The option for labels prints both the label and packing slips. The packing slip option just prints packing slips. What do you think about it being:
    --Labels (just labels)
    --Packing Slips (just slips)
    --Both (both)

    19 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?

  2. Reference fields in UPS return labels

    I notice that there are no "Document Option" for the return shipping labels

    I need to add messages to the reference fields on the UPS return label, like the options in the outbound UPS label.

    We do drop-ship and require to add Order#, Product Description on the return label.

    Please kindly review my request and add the option for UPS return labels.

    Thanks!

    18 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  3. Allow manual Blind Shipping

    We do drop shipping for many customers and need to make the package look like it is shipping from our customer to their customer (even though we are shipping it). While shipping, we should be able to select "Other" from the warehouse field and manually type in a temporary "From address"

    50 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  4. Print Page Numbers On Packing Slips

    Please add a [PageNumber] tag support to the PackingSlip template design screen editor.

    When printing a pack of 50 packing slips for 50 orders, it would be nice to have the ability to see the page numbers on the bottom of those printed packing slips. Each page would show up as 1/50 , 2/50, ... upto 50/50 . This is an important feature to have when printing many orders at once and also when dealing with multiple order batch printings.

    Here are some good reasons to have page number support :

    1) Each order can be easily recognized and organized…

    22 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  5. Automation Rules - Print 2 labels for orders that contain specific items

    We could really use an automation rule that would create an additional (2nd) label for orders that contain specific products. Certain products (specifically hats) we like to package separately from the rest of the order to keep the product safe. It would be helpful to have this automated so we don't have to manually create additional labels for orders that contain these products.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  6. print customs forms automatically

    Need a way to automatically print the commercial invoices (customs forms) when an international label is printed. This only currently affects UPS and FedEx since USPS is consolidated into the shipping label itself. However, having to leave the shipping area to go to shipped items and find the order then click the paper icon... employees sometimes forget this step which then creates an exercise in time management and phone calls to UPS/FedEx to fax the documents.

    If we could have a setting on the labels like we do with "print label with packing slip" but print labels with customs forms"…

    18 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey @YFinder! Thank you for taking the time to post your idea. We’ll keep your idea in mind when updating our printing workflow, but for now we’d like to hear what users have to say about customs forms.

    In the meantime, there are two ways you can print these forms without leaving the Orders page:
    1. If you are shipping from the Order Details window, there is a paper icon next to the tracking number you can click to print.

    2, If you’re using batches and the Label Batch Status window pops up, you can access “Other Forms” by selecting the “Other Documents” menu located under "Packing Slips.

    Lastly, we are able to send this data electronically to UPS and FedEx, read this for more info: https://help.shipstation.com/hc/en-us/articles/206640437

  7. Being able to set the packing slip size by store instead of a global setting

    Currently, packing slips are a global setting applied to all stores. If you have multiple stores where some packing slips are 4 X 6 and some packing slips are 8 X 11, you need to change the account settings every time you print. Would be way more convenient to be able to assign the size of the packing slips by store so you don't have to constantly change the account setting.

    45 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey, @csr! Thanks for bringing this up! We’ll keep this in mind when updating our packing slips. For now, we’d like to see your idea gain more support from other users before making a decision.

    Can you tell us what makes the packing slips different between your two stores? Hopefully this added information will help other users better understand your idea so they can add their input and votes.

  8. Adding new packing slip sizes

    Hi there - we love Shipstation and are looking at ways to make our packing more and more efficient. We're in need of a different (smaller) sized packing slip (4x2) to fit on our packaging, while using a few of the variables that are available via Shipstation custom fields, Order information etc.
    The current sizes available 4x6 and 8.5x11 could theoretically work if we manually cut them but its too much work when you are trying to run an efficient operation, especially since Zebra and other printer providers have so many different-sized labels already available
    I think this can address…

    12 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey @suyog! Thanks for posting this feedback here! We’ll keep this one in mind when researching features related to packing slips. For now, we’d like to see this idea gain momentum from other users.

    Can you provide us with a link to the label sizes you’re thinking for packing slips and what printer model you have that supports this?

  9. Have one button to print both label and packing slip

    It would really help to speed things up if you could choose to prompt the print screens for both labels and packing slips. Creating a printing queue could also help with printing management. Thanks

    60 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions.

    After reading many of the responses, it appears that one of the underlying needs described was to print labels on a 4×6 thermal printer and packing slips on an 8.5×11 printer, which you can now accomplish in ShipStation. http://feedback.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/4446885-print-thermal-shipping-labels-in-conjunction-with

    Since you’re asking for the ability to have one button for this function, we’ll leave this request open. Can you give us more detail about about your current workflow and what’s the hardest part not having a button that prints both labels/packing slips simultaneously vs two buttons?

    Thanks,
    ShipStation

  10. Provide WYSIWYG Editing for Packing Slips

    I'm fairly new to ShipStation, but it seems one of the obvious enhancements would be to allow customization of the packing slips without needing HTML skills...essentially, exactly the same interface available to edit the email templates.

    49 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi, everyone! We’re still interested in seeing more users add their support for this idea, whether through votes or comments, so please keep them coming!

    In the meantime, here are example codes for our packing slips that may point you in the right direction: https://help.shipstation.com/hc/en-us/articles/206639907

    Please reach out to us through chat or at support@shipstation.com if you’d like some more explanation on the examples.

  11. Print on an envelope

    Hi Guys,It seems like it should be obvious, but - why can't ShipStation print on an envelope? You actually give me envelope-formatted postage with address and return address, but... you force me to print it as 4 x 6 which looks ridiculous. See attached picture. It seems like it would be a simple change to add a new print size, or even allow arbitrary print sizes. Seems like an unnecessary constraint to force all labels to be one of two size.Attached file shows how silly envelope postage looks printed from ShipStation.

    77 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  12. Print second page of packing slip when printing half shipping label, half packing slip

    Greetings Ship Station Tech Team,

    My name is Jeffrey Roberts and I am a developer for VMR Products, http://www.v2cigs.com

    We are currently building out a new site using Magento, and we are going to be using Ship Station as our shipping solution. We have one hang up though. We currently ship over a thousand orders everyday, and sometimes as high as 4 thousand or more orders on sale days. Approximately 1% of our orders have a total line item count greater than 20, and our highest line item count to date is 93. Ideally, we would like to print the…

    95 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?

    For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.

  13. Please add the option for us to print USPS Labels on 4-label sheets.

    Please add the option for us to print USPS labels on 4-label sheets. This allows for less waste when throwing away the back page because we can get 4 labels per sheet instead of two. It also saves on printer ink.

    96 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi, everyone! Thanks for the links to the labels you have in mind! Those are really helpful!

    Please continue to give us additional links if you find your label sheet isn’t here and how 4-label sheets are more beneficial to your businesses than our other label formats.

    The product team will review your idea and you’ll hear from us once we have made a decision.

  14. Customizable Pick List

    We have customizable Packing Slips, how about custom Pick Lists?

    418 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea that has definite merit. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  15. Make 4x6 packing slip in Landscape format

    Much easier to read if you make the 4x6 packing slip in a landscape format, You can increase the font size and still keep everything in-line.

    55 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  16. Make it possible to print labels and packing slips/items on Doc Tab

    Usually, you can purchase thermal labels with a doc tab addition on top of the typical 4x6" label. Well, on other programs like ShipRush, we should be able to print item names/packing slip information on the doc tab. This is really really useful!

    106 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi, everyone! We read all of your feedback daily and noticed that this idea hasn’t seen any activity since we last checked in. Can you give us more information about how Doc Tabs would help your shipping workflow?

    Please comment here in the forum so other users can add their input as well.

  17. Have different printers for international vs. domestic labels

    Please enable a feature that you can choose what printer will print labels. To be more specific: we want to print International Priority and express with the regular printer and the rest of the labels in the 4x6 printer.

    196 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  18. customs form

    Have the option to input all values for customs forms.

    After printing the labels, I manually write (with a pen) the importer's contact, exporter's reference, and exporter's contact. There are other fields one could input too.

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  19. address field split to fit shipping label

    Packing Slip - Print Shipping Label
    We currently used combined packing slip with a peelable shipping label.
    The address field in not able to be broken down to fit inside this shipping lable which is causing issues on long addresses.
    It would be great if we could split by:
    Address line 1
    Address line 2
    Town
    County
    Postcode
    Country

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  20. The custom paper work for international UPS orders is not generating a signature on the customs paper work.

    The custom paper work for international UPS orders is not generating a signature on the customs paper work.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
1 2 5 7 9 13 14
  • Don't see your idea?

Feedback and Knowledge Base