Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Packing slip print for selected users.

    Packing slip print for selected users.

    We have 10 active users, but we don't need the packing slip printed for each one of them, it's just a waste of paper.

    We would like to have the option to select a user who gets the packing slip printed and a user that don't.

    Thank you

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow [Total Quantity] to be used on printing labels.

    Even though [Total Quantity] works on packing slips, it does not work if used to print on the label.

    Our pickers rely on the label to determine the quantity to include in each order, since we do not use packing slips.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please allow creating picklist for "all orders", instead of 500 at a time.

    Please allow creating pick list for "all orders", instead of 500 at a time. It is very troublesome to generate 3 different pick list when having 1500 orders. Thank you.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. PDF attachment in the shipping email

    I would love to be able to attach a document to the email confirmation that goes out, preferably set per store.

    Either with the packing slip itself and/OR a custom document, like a flyer or mailer with discounts or something.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. automation for creating labels via ZAPIER

    I would like to use zapier to send data from my CRM to shipstation for creating a label, then use shipstation automation to save that label to my PC or email to wherever and continue to use zapier to grab that label and do whatever I want.

    This would make for some very powerful possibilities.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  6. Custom Label Messages on UPS SurePost Labels

    I would like to be able to add the product name to the bottom of shipping labels. This works for my USPS and UPS Ground labels, but not UPS SurePost labels. Add custom label options for SurePost!

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. barcode

    Allow for custom actions to be triggered by scanning a Barcode, such as updating the comments field with some default text or doing composite actions like adding label one & label two.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. Develop to support 4 x 4 labels for use with DPD

    Develop to support using 4 x 4 labels

    19 votes
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    3 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shipping label size options too limited

    I would like to make a suggestion that ShipStation work really hard to make a 4 x 6.25 option, and/or the 4 x 8 option available. UPS is a very large carrier for you not to support it's label sizes that work with the Zebra 450 printer. For those of us who use UPS, we get our shipping labels free of charge, so purchasing the 4 x 6 labels is not a viable option. It seems only logical that you would work to accomodate UPS customers, a huge market. PLEASE CONSIDER THIS! Right now I have to manually pull out…

    154 votes
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    In consideration queue  ·  45 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. api for printing packing slips

    Add Packing Slip functionality thru API
    Would love the ability to generate packing slips through your API. currently that is not supported. really hoping you will add that functionality soon.

    40 votes
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    4 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add stock level to packing slip or pick list

    It is great to have a option of inventory source, and display current quantity on orders windows.
    However, it will be much greater to have a option to add this(current stock level) on packing slip or pick list. This feature will save our warehouse guy tons of time.
    Highly recommend!!

    22 votes
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    In consideration queue  ·  8 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  12. We need an end of day report for UPS that is scannable.

    We need an end of day report for UPS that is scannable. Having only the electronic transmission is keeping the customer from tracking packages as the distribution center doesn't always get the scans when the packages go through the site. Plus the electronic transmission doesn't capture when the packages leave our dock.

    87 votes
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    31 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  13. EORI/VAT number for international shipments

    Would like the ability to have customer EORI or VAT number included in the international shipping documents

    68 votes
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    16 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    This option is on the roadmap to be implemented soon. Due to Brexit requirements, this feature has been implemented for UK accounts. For UK users, the option to add EORI, VAT, and other Tax ID numbers is located in Settings > Shipping > International Settings. Once added to the account, you can then assign the EORI/TaxID number to shipments in the Customs section of the order.

    While there is currently no automated way to add the TaxID numbers to shipments yet, this is also on the roadmap.

  14. New update to customs forms for declared value to include discounts received on orders

    We would love an update within ship station so that the amount that is pulled from the invoice to autofill in the customs information includes final sub-total, so the true amount paid for the items and removes any discounts or promotions they've received on the order. For international customers, this is crucial to ensure they are not paying additional fees and duties on discounts or promotions they received. Thanks!

    33 votes
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    In consideration queue  ·  11 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow ShipStation Connect to run as a Windows Service

    I have ShipStation Connect installed on one PC in our office in order for all our other PCs to have access to a few printers. This works fine as long as my Windows user account is logged in (so ShipStation Connect starts up).

    However as soon as I log out, or if the computer must be rebooted and I'm not around to sign in to my account....ShipStation Connect never runs and nobody can access the printers.

    It should be possible to setup ShipStation Connect to run as a Windows Service instead, so that it starts with Windows, and not on…

    35 votes
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    15 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Kris, thanks for bringing this up! You’re right about logging out of your Windows user will not allow ShipStation Connect to run. This is something we’re reviewing for the future. For now, we’d like to hear from others on this before moving forward.

  16. Add Warehouse Location to Order Summary Report!

    Add Warehouse Location to Order Summary Report!

    This would make putting orders together so much easier. There is no easy link between the pick list and order summary.

    25 votes
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    In consideration queue  ·  5 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow more dynamic customization in document templates e.g. packing slip

    Allowing scripts in packing slips would enable vastly more powerful customization.

    You could reference external data from a server e.g. serial numbers.

    You could implement complex customs declarations and make the packing slip match. For example, if you have an item you don’t want to make a declaration for, such as an add-on or surcharge, it currently still shows up in packing slips, which customs officers may delay approval over.

    You could do arithmetic and so much more for custom tabulation.

    11 votes
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    3 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    This currently isn’t possible due to the backend framework we use for our packing slip editor. However, we have a lot of feedback about packing slip template improvements that we are considering later in 2021.

    While it’s unlikely we’ll implement script support in our editor, there may be other ways to accomplish what you are trying to do so we will leave this post open for further feedback around allowing dynamic content options in packing slips (we are also updating the post title to be less “script” specific and more about the ultimate goal of your customization needs).

  18. Product Barcodes on Picking Sheets and Ability to print Barcodes for Products

    We have barcodes assigned to our items that do come into shipstation with out integration. But they aren't being utilized in shipstation. It would be great to have the ability to print those barcode UPC/GTIN's onto picking sheets, packing slips.

    It would be even more beneficial to be able to set orders to print barcodes to a thermal printer so we can put it on packages. This goes hand in hand with Amazon's barcode needs for Fullfillment, internal manufacturing.

    As an example, we're a on demand product producer. We make the product the day after it's ordered. So being able…

    60 votes
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    In consideration queue  ·  7 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  19. Automatic printing of Packing Slips for new orders

    Because this original request I made for this was closed when an unrelated feature was introduced, I'm creating a new one.

    I would very much like to be able to have the automation in ShipStation be able to print. This would allow me to have it automatically print all new orders that have downloaded, so that warehouse personnel know an order has come in when the printer starts spitting out packing slips. This is something we're used to having in a different product we switched from to ShipStation and it's the main thing we miss. With printing being done through…

    484 votes
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    130 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    ShipStation’s new layout (formerly called V3) does currently show when both labels and packing slips have been printed through ShipStation (either via ShipStation Connect or downloaded from the Print pop-up… if you use the browser print option, we cannot track the print status). You can see the print status in the Shipments tab by showing the Label Printed and Packing Slip Printed columns, or by opening the Shipment Details screen.

    We will consider the feedback around auto-printing packing slips when orders import, but there are a number of challenges around this approach that need to be overcome (for example, how to handle when the printer workstation is asleep or there is a hardware issue and printing is unsuccessful – ShipStation doesn’t have a way to receive that kind of feedback from the printer and it would not be desirable to show a packing slip as printed when it actually hasn’t…

  20. Better branding on shipping labels

    Like many businesses, our primary logo is essentially our company name, so it's wide and vertically short (approx 4 to 1 aspect ratio). It doesn't work well in square or round areas because it has to shrink so small to fit the width, plus that then creates a lot of blank space above and below.

    We enabled branding on our ShipStation labels and the logo was very small and off to the right side, and the logo basically being our name, also seemed to look too repetitious with our name in text in the return address. A panel of our…

    11 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

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