Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Better branding on shipping labels

    Like many businesses, our primary logo is essentially our company name, so it's wide and vertically short (approx 4 to 1 aspect ratio). It doesn't work well in square or round areas because it has to shrink so small to fit the width, plus that then creates a lot of blank space above and below.

    We enabled branding on our ShipStation labels and the logo was very small and off to the right side, and the logo basically being our name, also seemed to look too repetitious with our name in text in the return address. A panel of our…

    9 votes
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  2. Scanning based Label Printing workflow

    Scan barcode to print shipping label

    This is a production line workflow.

    We create our shipments via your API ahead of time. So on a given Monday we might have 1,000 shipments already set up that are shipping throughout the week.

    This is what we want to do:
    - Create a barcode associated with each shipping label
    - We print barcodes and place on each box on our production line
    - Person scans barcode which automatically finds its matching shipping label and automatically prints the shipping label

    It's critical that no clicking or keyboard shortcuts would be required. We need…

    8 votes
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    Scan to Print for v3 will accomplish 95% of this request.
    The shipment ID can be added as a barcode to the Packing Slip, which will pull up the Shipment in Scan to Print mode.
    There is another barcode that automatically Prints the label and you’re done. Scan to Print is available in the current version, but an improved experience is coming soon to v3

  3. Option to assign which tray to use while printing through Shipstation.

    We print both labels and receipts on the same printer.

    Tray1 holds our regular printing paper and the MP tray holds our labels.
    The default tray system wide is Tray1.

    Can we have an option where we designate which tray is to be used while printing through Shipstation so we do not have to keep switching labels and regular paper in tray1 ?

    Thank you.

    17 votes
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  4. Shipping Label Format Printing

    We print either 4" x 6" or 4″ × 6″ (w/ Packing Slip) labels interchangeably depending on the type or size of order. We'd like the ability to switch between the two selections on the fly without having to navigate away from advanced or complicated custom searches.

    5 votes
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  5. Pick list to get product location from inventory location, not the "Warehouse Location" field

    Just as the title suggests, it would be great to be able to have the pick list get the products location based on the location in inventory, not by the warehouse location field. That field has to be manually updated. A products inventory location is constantly changing, or same products in split locations, manually updating that field just to generate a pick list is very cumbersome.

    It would also be great if it gets the location that has the least amount of inventory first.

    56 votes
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  6. Offer landscape orientation for 8.5 x 11 packing slips

    The ability to print 8.5 x 11 packing slips in landscape orientation would help for clients with longer product names, SKU's, etc.

    11 votes
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  7. ETD Supplementary Documentation Submission Feature

    We need the ability to upload a PDF document for ETD submission with Fedex. This for example could be a department of transportation certification document or something similar. Fedex Ship manager supports this feature so shouldn't be to hard to build it out.

    Thanks

    6 votes
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  8. Packing Slip Templates

    Realtime and/or GUI editing of Packing Slip templates would be helpful, vs html and downloading samples. Also downloading and being able to upload to another ShipStation account would be helpful as well.

    4 votes
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  9. batch summary

    I recently started using the Batch Summary to consolidate and automate more of my fulfillment processes. I am, however, still having to hand write information on the Batch Summary that prints at the end of the batch because there is no way to customize it at this time. I propose that a feature be added that would allow this Batch Summary to be customized easily to include additional lines so that as the orders are labeled, checked, filled, etc. that my team can sign off on each step and record the lot numbers.

    1 vote
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  10. Contact information on Commercial Invoice

    It would be awesome if the contact information could be pulled from the Buyer/Recipient info for the commercial invoice. I've had customers complain that they were not contacted by DHL because there was no contact info on the CI.

    Thank you!

    4 votes
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  11. switching between 8X11 and 4X6 custom packing slips

    I was hoping you can add the ability to make switching between custom 4x6 and 8x11 packing slips easier. Our store is mainly a daily deals type store but we also have thousands of different products so half of our sales are people ordering one quantity of one product and the other half of our orders is just like any other. It is important that we switch between the 4x6 printer and the 8x11 printer in order to make our daily workflow go smoothly.

    We currently print the daily deals type orders on the 4x6 and regular orders on 8x11…

    42 votes
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  12. Add Reference number in Purolator Labels

    It would be great if we can add a referrence number on Purolator Labels.

    6 votes
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  13. Order Labels & Packing Slips by Order Quantity for Printing

    Ability to put Labels & Packing Slips in ascending or descending order by quantity of items in each order when creating labels/printing.

    18 votes
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    Thanks for your great idea!
    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  14. Page Numbers for Multi Page Packing Slips

    Many of our orders are longer than one page when the packing slips are printed. We use the packing slips as pick slips and they are the "center of truth" for the order as it is being processed in our warehouse.

    We are looking for the ability to print page numbers on our packing slips (ideally for multiple page orders). We would want the first page of an order to have a 1, the second to have a 2, and so on until the specific order is completely printed. Then on the next order, the first page will be numbered…

    13 votes
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  15. Close label or batch window once printed to prevent same batch from being printed twice

    We have recently had some human errors with the same orders or batches getting printed twice. I think this can easily be avoided with a feature that closes the label or batch window when you press print.

    7 votes
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  16. Commercial Invoice Content Types

    We sell books and educational materials overseas. We would like to have the drop down menu on "content types" on the commercial invoice default settings to include books and educational materials as our customers will pay less customs/duties with that designation. The "merchandise" option is requiring our customers to pay more in taxes and duties. Please help...

    5 votes
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  17. Automation Rule for Label Messages

    For our wholesale customers, they require a PO number to be included on the shipping label.

    We capture the PO in the "Notes from Buyer" field.

    It'd be helpful if one could use an Automation Rule to selectively decide which "Notes from Buyer" fields should be added to the message field at the bottom of the label e.g. if "Notes from Buyer" contains "PO:" then add "Notes from Buyer" to "Message 1".

    While we use the "Notes from Buyer" field currently, this may change in the future, and having the flexibility to build Automation Rules to drive what gets inserted…

    10 votes
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  18. Dynamic Return Address Modification at the Order Level

    Our customers require us to modify the return address on our shipping labels to reflect a company name and address specific to them. This occurs at both the customer and order level where 5 orders from the same customer need to reflect 5 different company names in the return address. It looks like we can accomplish this in an automated fashion via the api, with the create label call, but only as a standalone label call. This will work for some of our products but prevents us from processing shipments manually as they require association to an order and we…

    7 votes
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  19. UPS Mail Innovations - Customs Line item

    Mail Innovations does not allow more than 1 line item on the customs declaration document. There is no current way on the product page to consolidate all of the items into one line item in bulk. I have to individually open each order and delete line items.

    For example:
    Create a preset group for these orders - Cotton Clothing - condense declaration line items to one line

    Right now it creates separate line items on the declarations for each line item on the order.

    I hope this makes sense!

    6 votes
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  20. Different Printing Setups Apply to Different Users

    Different users that are in different offices/warehouse with different printers (thermal or laser) and print different size labels (4x6 and 8.5x11) should have the ability to have their own label/printer settings saved to their account instead of the need to switch setting every time globally.

    113 votes
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    Hi @dom, thanks for checking in on this one. We’re still interested in this idea and we don’t have a definitive timeline on it. It isn’t on our immediate roadmap but it is something we’re always looking into.

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