Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Adding the total number of orders for each customer

    It would be great to add the number of orders that each customer has received to their packing slip or label via a custom field. As a subscription company, we add little "gifts" and "add ins" depending on the number of months someone has been ordering. This works with our customer loyalty program. Thanks!

    9 votes
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  2. Package info attached to shipping labels

    For multi-package shipments, there NEEDS to be a way to identify which package gets associated with each shipping label. Here's an example...

    Product-A = 10 pounds.
    Product-B = 10 pounds.
    Product-C = 10 pounds.

    A customer orders one of each. Product-B gets damaged in shipping. How can we know which of the 3 products got damaged when there's no way to identify the tracking number associated with Product-B?

    It should be an easy enough thing for ShipStation to make it possible to associate a product ID or product SKU to each specific shipping label. That way we can individually track…

    7 votes
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  3. We need an end of day report for UPS that is scannable.

    We need an end of day report for UPS that is scannable. Having only the electronic transmission is keeping the customer from tracking packages as the distribution center doesn't always get the scans when the packages go through the site. Plus the electronic transmission doesn't capture when the packages leave our dock.

    60 votes
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  4. Packing Slips Item Row Pricing

    For packing slips, as it stands now, all that is available is the 'Unit Price' and 'Extended Price'. There needs to be more options available to display on an item row. Its somewhat confusing to have the Original Subtotal and Unit Price if that item is on sale.

    Example:
    Regular Price: $80
    Sale Price: $60

    All that would display on the packing slip item row
    TITLE ||| UNIT PRICE ||| QTY ||| EXT PRICE
    item description ||| $60 ||| 2 ||| $160

    This is not good enough.

    8 votes
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  5. download label

    It would be a nice feature if you could have a download label button so that on the rare case a user needs to download a label (when they normally go direct to the printer) you could just click a button to download the label without having to change settings each time.

    1 vote
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  6. Printing multiple labels (for one order) on 8x11.5 FedEx sheets

    Presently it forces you to print two labels on one sheet when you have multiple shipment on one order. The standard FedEx 8.5x11 sheets only have adhesive on the top half. While that would be fine if the bottom half printed the pack list, if you have multiple shipments on the same order, it prints the second label on the non-adhesive half instead of the next sheet. In order to print multiple labels I have to print the same label twice, flipping the second sheet in the printer, to get the second label on adhesive. We are exclusively using a…

    4 votes
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  7. print labels on bottom of forms for label/packing slip combo forms

    Could we have the option to print the shipping label on the bottom of the packing slip/label forms?

    When the label comes out of the printer first, the pages are too top-heavy and fall off the catch tray. If the label were on the bottom, this wouldn't happen. Thanks!!

    3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  8. Getting receipts for express refund for USPS

    Shipstation needs to have an option to where we can manually print a shipping receipt without having to go through support. Any idea if this is a possibility?

    4 votes
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  9. Allow ShipStation Connect to run as a Windows Service

    I have ShipStation Connect installed on one PC in our office in order for all our other PCs to have access to a few printers. This works fine as long as my Windows user account is logged in (so ShipStation Connect starts up).

    However as soon as I log out, or if the computer must be rebooted and I'm not around to sign in to my account....ShipStation Connect never runs and nobody can access the printers.

    It should be possible to setup ShipStation Connect to run as a Windows Service instead, so that it starts with Windows, and not on…

    29 votes
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    Hey @Kris, thanks for bringing this up! You’re right about logging out of your Windows user will not allow ShipStation Connect to run. This is something we’re reviewing for the future. For now, we’d like to hear from others on this before moving forward.

  10. Labels

    Would like to see the labels printed with bigger/bolder fonts. The current software we are looking to switch from print them bolder and with a little bigger font. Its hard to see in the warehouse to cross reference order PO's on the label when printed.

    7 votes
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  11. Add Warehouse Location to Order Summary Report!

    Add Warehouse Location to Order Summary Report!

    This would make putting orders together so much easier. There is no easy link between the pick list and order summary.

    25 votes
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  12. PACKING SLIPS FOR EACH BOX

    A way to record which items were actually packed in which box.

    Product A in box 1, product B/C/D in box 2, product E in box 3, etc.

    Useful for our company and for the customer. The customer doesn't have to open a box to know what's inside. Our company has assurance that the order was packed correctly can protect ourselves if a customer claims part of the order was not received.

    If we're allowed to ship multiple boxes through Shipstation, Shipstation needs to support packing slip for mutli box shipments.

    Vote this up!!!

    14 votes
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  13. add tag to packing slip

    We need the ability to include the "Assigned To" and "Tags" fields on packing slips. We assign orders to a specific customer care rep, and since the packing slip follows an order through our production process, it would save a lot of time if we could include the "Assigned To" field on the packing slip somewhere.

    4 votes
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  14. Bulk Printing Order Summaries

    It would save us a lot of time (especially at holiday) if we could bulk print order summaries that would all print out on full 8.5X11 pages (not multiple orders crammed together on one page as it is now) so they can be included with shipments.

    10 votes
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  15. EORI/VAT number for international shipments

    Would like the ability to have customer EORI or VAT number included in the international shipping documents

    24 votes
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  16. CPF Number (Tax ID number)

    Add input box for a recipient's CPF Number (Tax ID number), this is a requirement for Brazil shipments. So we currently can't use your system for any orders going to Brazil.

    11 votes
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  17. COMMERCIAL INVOICE

    Shipstation allows you to import separate SOLD TO information (different than SHIP TO information). This information is NOT passed on to the COMMERCIAL INVOICE in the SOLD TO/IMPORTER section.

    I spoke with FedEx Web Services and all ShipStation needs to do is use the tag "CustomsClearanceDetail/ImporterOfRecord" and the Commercial Invoice will be correct (see attachement pg 531).

    Currently ShipStation only allows the CONSIGNEE to be the SOLD TO/IMPORTER which is not always the case.

    Please add this tag to your software. I've seen other requests for this as well.

    Thank you.

    7 votes
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  18. Export Batch as CSV

    Customers can export pick lists as a pdf in a batch, but then they can't export them as CSVs which severely limits our ability to sort them. If we had the ability to sort our batches it would save us a ton of time.

    8 votes
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  19. New update to customs forms for declared value to include discounts received on orders

    We would love an update within ship station so that the amount that is pulled from the invoice to autofill in the customs information includes final sub-total, so the true amount paid for the items and removes any discounts or promotions they've received on the order. For international customers, this is crucial to ensure they are not paying additional fees and duties on discounts or promotions they received. Thanks!

    12 votes
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  20. Custom field #1 should be available from the "order details" report under "Shipments"

    Exporting from the Shipments tab, we use the order details report for our accounting. The Quickbooks Connex integration has not worked for us, so we manually upload our orders every day.

    We use the order details report, which has "tracking #" and the item breakdown. But this order details report does NOT have custom field #1 available as a data point for export.

    The order details report under the "orders" tab does have Custom field #1, but it does not have Tracking # as a field for export.

    A key data point is missing from each report. It would be…

    6 votes
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