Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Shortcut / Faster Way to Add a message to "Custom Field "1 on Shipping labels

    This is the longest part of shipping process right now. I usually select several items , choose other actions > Apply Bulk Action> set custom field one, add the message , and then Apply. I'd love a short cut or a hotkey for this.

    1 vote
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  2. Page Numbers

    Please add the capability to number packing slips printed from Batches in the order they are organized on the batch screen.

    Example:
    If the screen is organized by AGE, then the oldest packing slip in the batch should receive page # 1 and each newer packing slip will increase to the next number. This is a powerful organization tool for packing procedure.

    1 vote
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  3. Show total quantity on the 'ship orders screen' and the packing slip

    A common error made in shipping is to package the wrong number of items in the order. It would be helpful to us to have the total number of items to be shipped displayed on the 'ship orders screen' and the packing slip. This enables a simple check to ensure that the number of items shipped is correct.

    2 votes
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    Hi @Thomas, thanks for bringing this up! You can make the item quantities stand out more by editing your packing slip template.

    Here’s the article on how you can do this: https://help.shipstation.com/hc/en-us/articles/206640077

    As for adding visibility to multiple quantity orders in the interface, I recommend going into your sidebar and finding item options. Once there, find the gear on the right and check the “Highlight Multiple Quantities” box. This’ll make your order items stand out.

  4. Walmart Pickup At Store Labels

    Walmart requires all orders which are "Pickup At Store" to have a UCC128 ASN Label. I have contracted a 3rd party developer to make this label for me. The label is complete and uploaded into my Shipstation account.

    The problem is that I can only upload the template to the Packing Slip document type. I still need the default packing slip so I am forced to open each order individually and select my Template and then print to get the 2nd required label for my package.

    I am requesting that an additional document type be added to ShipStation that I…

    3 votes
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  5. Hide zero quantity items on Packing List

    It would be great to hide zero quantity items on packing lists - for us, these would be backordered items, 'parent' items of a group (that come over from Quickbooks), or other such things. Right now I think we can only hide zero $ items, which doesn't work b/c sometimes we give away free items that we need to pick

    2 votes
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  6. Cancel order after label being voided instead of going into awaiting shipment tab.

    We are running into a small issue.
    When we void a specific label our order goes into "awaiting shipment" automatically. We are looking for a way for the order to automatically get cancelled once the label gets voided. Most of our orders ( when out of stock ) go into awaiting shipment and sometimes our team forgets to cancel the order and we print a label again which is incredibly annoying. We are looking for the feature to be added so please look into this as it will be incredibly helpful to simply have the order be cancelled once the…

    3 votes
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  7. Intelligent Sorting - Packing Slip

    We're currently sorting our packing slips by SKU number, but the sorting is machine rather than natural. Can you please use natural sorting (i.e. 1, 2, 10, 20, 100, 200) rather than the clumsy machine sorting (1, 10, 100, 2, 20, 200) that makes our staff walk more? Our warehouse is currently organized by SKU, but as we move to a warehouse numbering system, we expect to encounter the same issue unless we pad locations with J01, J11 instead of J1, J11.

    1 vote
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  8. UPS Canada label NO reference fields printed

    Hi, your customer service told me the UPS label only prints the reference fields when using the UPS US account. We are located in Canada so we use UPS Canada account. I think this should be a simple fix to talk to UPS Canada to update your connection with them so when we use shipstation to print out the label when ship via UPS. The reference will be printed as well.

    1 vote
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  9. Add ability to see requested service (shipping option) in order summary

    Would love to be able to see the requested shipping service within the order summary PDF.

    1 vote
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  10. scan to print

    Invalid address are NOT flagged.

    May I make a suggestion:
    Simply show a warning "Caution, this address cannot be validated" in the blank warning space above rate, but do NOT stop us from proceeding.

    That solves all problems: it allows the workflow to proceed quickly AND gives us the heads up we need.

    3 votes
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  11. custom forms enable or disable button

    I would like to suggest that you put a Disable buttong for the custom forms being automatically sent to the shipping provider. This is affecting our workflow and we keep having problems with DHL shipments because DHL are using the automatic forms sent from Shipstation instead of the commercial invoices that we include directly on each shipment. We have our own template, as we need to include more details, but when DHL uses the form sent via Shipstation, they do not use the one included on the shipment, this creates delays and errors in the shipments, which in turns causes…

    3 votes
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  12. Ability to customise address on packing slip

    Right now when you try to customise packing slip using html editor it only has one field for recipient address which is formatted in such a way that everything is on one line.
    It would really help to have fields for address line 1, 2, city, post code etc. So it can be formatted to user preference. Especially for UK sellers like myself, where address needs to be in a certain format.

    1 vote
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  13. Have Shipped Orders' Section Print Dropdown include "labels"

    This is the most intuitive place where printing a label would be. Could this be added as another place to access printing off the shipping label (in the case where it was lost of didn't process through printer) ...

    1 vote
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  14. Customize return label

    is there a way to customize return labels? currently when including a return label in an advanced replacement it automatically generates a RMA# it would be nice to be able to change that RMA# as our own RMA# to track down the order the return goes to faster once received.

    9 votes
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    Hi @Joe, thanks for bringing this up! You’re not able to configure the RMA# at this time. You would need to edit the RMA # to match your systems by unchecking the “Auto-assign RMA #” box. We’ll keep this in mind when reviewing returns.

  15. Allow previously generated labels to be exported to PDF

    It would be helpful to be able to export labels without affecting/changing your label type print defaults. I could see it fitting in the export dropdown on the "Shipnments" tab.

    3 votes
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  16. Customize printer settings per shipping carrier

    We ship via multiple carriers, and would like to print different sized labels for each one. Eg a 4x6" label for USPS and a 8x11" label with packing slip for UPS. This was a feature we had with our old shipping software.

    1 vote
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  17. pdf label

    It's quite obvious that when an RMA is generated via Amazon, that you can't upload a PFD. So, why would you system spit out a PFD, I can't use it. So, I have to change the format by going to a third party site or making other changes via my document properties. This is't a voting matter, its common sense.

    1 vote
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  18. Include order information on insurance invoices

    Currently, invoices for insurance charges do not show which orders the insurance charges are applied to. While it is possible to see a list view of orders with a column showing insurance information, it does not offer more insight in this situation.

    3 votes
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  19. Include Order Item data in Packing Slip footer

    We'd like to include a tear off section at the bottom of our packing slips to server as a return document for our customers return. Is it possible to be able to add the ability to include order item data in the packing slip footer? Ideally we'd like to loop through the products to build a table with a column with the product sku/name, qty ordered, qty to be returned, and reason for returning.

    3 votes
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  20. profit or loss instant calculation

    Please move the Shipping PAid below the current rate.
    Also add an instant profit/ loss calculation below

    1 vote
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