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  1. Hide zero quantity items on Packing List

    It would be great to hide zero quantity items on packing lists - for us, these would be backordered items, 'parent' items of a group (that come over from Quickbooks), or other such things. Right now I think we can only hide zero $ items, which doesn't work b/c sometimes we give away free items that we need to pick

    2 votes
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  2. Cancel order after label being voided instead of going into awaiting shipment tab.

    We are running into a small issue.
    When we void a specific label our order goes into "awaiting shipment" automatically. We are looking for a way for the order to automatically get cancelled once the label gets voided. Most of our orders ( when out of stock ) go into awaiting shipment and sometimes our team forgets to cancel the order and we print a label again which is incredibly annoying. We are looking for the feature to be added so please look into this as it will be incredibly helpful to simply have the order be cancelled once the…

    3 votes
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  3. larger label

    it would be nice if we could have all of the same label size options as what FedEx and UPS offer. we ship frozen products and need to be able to print a disclaimer on the label. adding this disclaimer as well as not having a big enough label are currently not options within ship station. Also adding the doc tab would be really helpful for us.

    3 votes
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  4. Show total quantity on the 'ship orders screen' and the packing slip

    A common error made in shipping is to package the wrong number of items in the order. It would be helpful to us to have the total number of items to be shipped displayed on the 'ship orders screen' and the packing slip. This enables a simple check to ensure that the number of items shipped is correct.

    2 votes
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    Hi @Thomas, thanks for bringing this up! You can make the item quantities stand out more by editing your packing slip template.

    Here’s the article on how you can do this: https://help.shipstation.com/hc/en-us/articles/206640077

    As for adding visibility to multiple quantity orders in the interface, I recommend going into your sidebar and finding item options. Once there, find the gear on the right and check the “Highlight Multiple Quantities” box. This’ll make your order items stand out.

  5. Add ability to see requested service (shipping option) in order summary

    Would love to be able to see the requested shipping service within the order summary PDF.

    1 vote
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  6. Package info attached to shipping labels

    For multi-package shipments, there NEEDS to be a way to identify which package gets associated with each shipping label. Here's an example...

    Product-A = 10 pounds.
    Product-B = 10 pounds.
    Product-C = 10 pounds.

    A customer orders one of each. Product-B gets damaged in shipping. How can we know which of the 3 products got damaged when there's no way to identify the tracking number associated with Product-B?

    It should be an easy enough thing for ShipStation to make it possible to associate a product ID or product SKU to each specific shipping label. That way we can individually track…

    1 vote
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  7. scan to print

    Invalid address are NOT flagged.

    May I make a suggestion:
    Simply show a warning "Caution, this address cannot be validated" in the blank warning space above rate, but do NOT stop us from proceeding.

    That solves all problems: it allows the workflow to proceed quickly AND gives us the heads up we need.

    3 votes
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  8. Scan to Print Not Working for carriers without rates

    Scan to Print only works with shipping services that return a real time rate through the API. So shipping services such as DHL via Endicia, Globegistics, UPS MI, Asendia, etc. cannot be used with the Scan to Print service. As 90% of all our packages are sent via DHL/Endicia or Globegistics, this functionality is completely useless for us. Please fix this.

    3 votes
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  9. custom forms enable or disable button

    I would like to suggest that you put a Disable buttong for the custom forms being automatically sent to the shipping provider. This is affecting our workflow and we keep having problems with DHL shipments because DHL are using the automatic forms sent from Shipstation instead of the commercial invoices that we include directly on each shipment. We have our own template, as we need to include more details, but when DHL uses the form sent via Shipstation, they do not use the one included on the shipment, this creates delays and errors in the shipments, which in turns causes…

    3 votes
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  10. Ability to customise address on packing slip

    Right now when you try to customise packing slip using html editor it only has one field for recipient address which is formatted in such a way that everything is on one line.
    It would really help to have fields for address line 1, 2, city, post code etc. So it can be formatted to user preference. Especially for UK sellers like myself, where address needs to be in a certain format.

    1 vote
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  11. Have Shipped Orders' Section Print Dropdown include "labels"

    This is the most intuitive place where printing a label would be. Could this be added as another place to access printing off the shipping label (in the case where it was lost of didn't process through printer) ...

    1 vote
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  12. Allow previously generated labels to be exported to PDF

    It would be helpful to be able to export labels without affecting/changing your label type print defaults. I could see it fitting in the export dropdown on the "Shipnments" tab.

    3 votes
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  13. Providing vat invoice for UK buyers

    If you are a vat registered company in the UK, you are obliged to provide vat invoice to the buyers. We have many customers asking for vat invoice in our business. It would be great if you could add var invoice option to Shipstation which is i believe very important.

    3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  14. Getting receipts for express refund for USPS

    Shipstation needs to have an option to where we can manually print a shipping receipt without having to go through support. Any idea if this is a possibility?

    1 vote
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  15. Adding the total number of orders for each customer

    It would be great to add the number of orders that each customer has received to their packing slip or label via a custom field. As a subscription company, we add little "gifts" and "add ins" depending on the number of months someone has been ordering. This works with our customer loyalty program. Thanks!

    1 vote
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  16. Printing Sequence

    I would like if we could choose the printing sequence of labels, slips and return labels to help streamline the shipping process.

    1 vote
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  17. Customize printer settings per shipping carrier

    We ship via multiple carriers, and would like to print different sized labels for each one. Eg a 4x6" label for USPS and a 8x11" label with packing slip for UPS. This was a feature we had with our old shipping software.

    1 vote
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  18. pdf label

    It's quite obvious that when an RMA is generated via Amazon, that you can't upload a PFD. So, why would you system spit out a PFD, I can't use it. So, I have to change the format by going to a third party site or making other changes via my document properties. This is't a voting matter, its common sense.

    1 vote
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  19. Packing Slips Item Row Pricing

    For packing slips, as it stands now, all that is available is the 'Unit Price' and 'Extended Price'. There needs to be more options available to display on an item row. Its somewhat confusing to have the Original Subtotal and Unit Price if that item is on sale.

    Example:
    Regular Price: $80
    Sale Price: $60

    All that would display on the packing slip item row
    TITLE ||| UNIT PRICE ||| QTY ||| EXT PRICE
    item description ||| $60 ||| 2 ||| $160

    This is not good enough.

    1 vote
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  20. Include order information on insurance invoices

    Currently, invoices for insurance charges do not show which orders the insurance charges are applied to. While it is possible to see a list view of orders with a column showing insurance information, it does not offer more insight in this situation.

    3 votes
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