Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Combine the Preset Group Customs Declaration Descriptions 5 lines

    Combine the Preset Group Customs Declaration Descriptions

    Currently the only way that customs descriptions get combined is if you edit each product. So I would like to see our Preset Groups declarations combined on the customs forms.

    As it sits with preset groups customs, you will get the same preset group name over and over with a qty of 1. Instead of combining the descriptions and quantity.

    Hopefully that is clear

    22 votes
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    10 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Tactical Keychains, thank you for bringing this up. I saw a couple of your other comments regarding this, too, and hope we can identify a business challenge that users will agree with so our product team can move forward with a solution that addresses this challenge.

    It sounds like you’re interested in a quick way to combine customs declaration lines to fit within the 5 line limit imposed by some of our carriers, is that right? How often would you say you run into these types of orders vs orders within the limit?

  2. Combine matching walmart products automatically

    It would be great if you can combine matching Walmart products automatically as right now if a customer orders more than 1 quantity of a product ship station imports them as a separate line item for each quantity.

    21 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ship by date - Also allow for specifying business days

    For some orders we have a timeframe of 5 business days until order is due to ship. It would be nice if I could specify business days for Ship By Date, instead regular 5 days.

    21 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Partially return order from shopify should sync

    I can partically cancel the order but it does not sync with the Shopify.
    I know if you cancelled from the shopify it will sync but I can not partially cancel the order. You have to return partially.
    But here is the thing return order data does not update to the Ship staion. There is always manual job to match the data.

    Please sync return order data.

    21 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Multi Package Shipping for Fedex UK

    60% of our orders require more than one box and therefore have to be manually fulfilled.
    Fedex support multi package shipping so please add this to the UK integration.

    21 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to Mark as Shipped by custom carrier.

    Ability to Mark as Shipped by custom carrier. It will give opportunity to use ShipStation in any country.

    20 votes
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    5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have a "mark printed" checkbox when printing packing slips

    Of course, the functionality to have a "printed packing list" status or column would have to be implemented first, but the idea of knowing what orders you've picked picking or packing lists for would be ideal.

    Currently, our customer service department prints orders out of our web store, and gives orders to our pickers/packers who then print from ShipStation. We would probably use the print pack list feature more easily if we had a way for ShipStation to mark the orders as having been printed, do avoid printing duplicate orders out of the system.

    19 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. API additions

    The ability to create/edit batches via API and also the ability to split orders via API would be pretty useful. Not having these features currently causes significant delays in our business operations, and we'd love for ShipStation to be the solution to that.

    19 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. orders on hold

    Orders that are on hold status in ShipStation can still be packed/scanned and shipped, potentially allowing an order that should not be shipped to get shipped. Would be great to not allow an order that is on hold to get scanned (at scan to verify items stage) or at least receive a warning indicating that order is on hold.

    19 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Split Orders Status Change

    Hey, We would like a way for ShipStation to auto change the status of a split order. Right now it will change the status of the orders that are shipped but if the order is split it stays as processing. It dose send a note to WooCommerces with the products that were shipped and the tracking number but it keeps the order status as processing. If it could change the order status to Split Order that would be great. That way when we are going threw the orders on WooCommerces we don't have to open them to find out why…

    19 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Kilogrammes

    Can we have Kilogrammes (Kg) added in a shipping weight type

    19 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Email Packing Slip (drop shippers, vendors, etc.)

    Send order Packing Slip to an email (3rd party drop shipper / vendors).

    Many companies use 3rd parties to ship products.

    What's needed is to select an order in ShipStation, and then simply select an option to "EMAIL PACKING SLIP TO: ABC VENDOR (email)".

    Very simple solution, that right now is a very painful workaround (having to manually print packing slips to pdf format, find a vendor email, compose the email, attach the pdf, send, then go back to ShipStation and tell it the order is pending shipment elsewhere.

    This could also be enhanced with a little automation to pre-split…

    19 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. ChannelAdvisor Ship by & Delivery By Date

    We use ChannelAdvisor. I would like to have the Amazon Ship By and Delivery By date shown in the order. This will help us to be able to chose the right shipping carrier and method to get the order to the customer in time. Right now, those two fields have no way to be mapped in ShipStation but ChannelAdvisor does provide those fields.

    18 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add quick search functionality to UPC, Item Description, and fulfillment SKU

    add fields that are searchable, like upc, Description, Fulfillment SKU
    UPC is very important

    18 votes
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    under review  ·  14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Merged orders results in an inactive order that is not reachable via API

    When you merge 2 orders, one order ends up inactive. The surviving order has a advancedOptions.mergedIds array with order IDs that are not reachable. Asking for them gives you a 404. There should be a way to query an inactive order.

    18 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. updating inventory via barcode scan

    Since we now use the Shipstation inventory feature, it would be great to be able to barcode scan inventory into the Shipstation system. It just makes sense if we are using barcode scanning to locate orders, etc that we would be able to scan a products barcode, enter the received amount and it would update the Shipstation system.

    We are a small but growing company and prefer to keep as much as we can in one native system which also keeps overall costs a lower for us. We are happy to pay a bit more to Shipstation for these solutions.

    18 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Filter shipments by "unknown" delivery status

    Need to add the ability to filter shipments by delivery status. While there are InTransit, Delivered and Delivery Exception currently, there is no way to find shipments that have been created but no tracking update by the carrier.

    17 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. tracking number from Amazon

    I am requesting ShipStation to be able to receive tracking numbers from Amazon when an order is updated to shipped by Amazon.

    17 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Google Express - Combining Orders Alert needed asap

    Google Express - Combining Orders Alert needed asap

    Per customer support the zip code and email address must be the same for the alert to be produced. This will be an issue as google express seems to create a separate order for each item thus creating a unique marketplace email each order. This prevents the alert from being produced.

    Please adjust your rules/make a way for the Google express orders to provide the "combine orders alert" asap.

    I can provide more info, please contact me if needed as this feature is very important to us.

    17 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. delivery date api

    Please make delivery date accessible via API.

    17 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks for submitting your feedback on this.

    Currently, you are only able to get a ShipBy Date via the API, not the Delivery Date. Since you’re asking for DeliveryDate being accessible via the API, we’ll leave this request open.

    However, can you give us more detail about why this is important for you? Please be sure to comment back here so other users can collaborate as well.

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