Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Choose specific day of week for Automation Rules

    I would like to have the option to choose a specific day of the week for an automation rule. For example, if the day is Saturday, change all of my FedEx Ground orders to UPS Ground.

    35 votes
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    14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  2. Sorting items within order by SKU

    Once you click into an order to see the items, there is no way to sort those items on the screen. We utilize the images so a printed sorted pack slip does not help. We need a way to arrange/sort items within the specific order on the screen. I know the system is capable of sorting the pack slips by SKU and a variety of other characteristics, please add this same sorting to the popup window that displays the content of an order.

    34 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement updates and new features.

  3. Undo Combined Shipping

    Combined Shipping need a button for Undo combined shipping that will reverse the process back to the original order # and keeps the original shipping details and order.

    34 votes
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    12 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. package set

    Allow for "automation rules" to apply "Package Sets" in order to process multi-carton shipments and retrieve rate quotes faster.

    For instance, you ship your products in ready to ship cartons, each product being its own. If you have an order for 3 units, you can create a multi-carton Package Set and set an automation rule to do the following: If Number of Items is 3, assign Package Set #3 and it will automatically build 3 identical cartons which all you then need to do is print the label.

    This can also work as an alternative way to achieve Dimensional Rate…

    32 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Import Orders on a schedule

    We would like to set a schedule of when it could import our orders similar to auto-periodically, but the feature of putting the time of when shipstation automatically start importing orders. This would save us 30 to 60 mins.

    32 votes
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    14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, @KevinBeyond! Thanks for taking the time to bring this up. At this time, we’re not looking to add this function in the near future, but we’d like to hear more about your current workflow.

    Can you elaborate on what you mean by saving 30 – 60 minutes of time if you were able to choose when your orders import?

    Here’s some background info on how our automatic updates work: https://help.shipstation.com/hc/en-us/articles/206638707

    Please be sure to comment here in the forum so other users can understand and add their votes, too!

  6. Combine Shipment / Don't Combine Orders

    Customers with multiple orders from our various sales channels often request a single shipment.

    Currently combining orders means that one order number remains and the other orders are "lost." This results in the "lost" orders being unsearchable in Shipstation.

    It would better to combine the shipment instead of the orders.

    This is what the customer is expecting to happen and it is a more intuitive handling of order data for users.

    30 votes
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    5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Automation - Ability to Change State and Country (for USPS to Territories)

    For USPS to ship to a US territory, the state must be the territory abbreviation and the country must be "United States". However, orders are often imported from the marketplaces with the territory written out in the state field and/or the country set to the territory. These must be manually changed for USPS shipments or an error occurs during label creation. This is a near daily issue for Puerto Rico.

    Having the ability to create automation rules with actions to change state and country would be very useful, and there would probably be other areas that this could be useful…

    27 votes
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    14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Sorting multi SKU orders

    It would be great to be able to sort orders by the Item Sku or Item Name column when there are multiple items in an order. Today there is no real sorting of those b/c it sorts on "Multiple Items" instead of the actual skus. In a perfect world, you could concatenate the SKUs alphabetically and sort on that. This would allow us to print large batches of similar orders together.

    We send many orders that have 2 skus in each order. One is a Welcome Pack and the other is one of 10-20 different SKUs. If we could sort…

    27 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. custom formatting on order summary

    Option to apply custom formatting to order summary. For example, having a box around products that have quantities over 1 or changing the color/weight (bold) of certain text.

    26 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here! If you think of more feedback please leave it here, being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    In the meantime, Custom Packing Slips would allow this to be accomplished.

  10. Multi package rate quotes

    Allowing multiple packages for rate quotes in the calculator. 95% of our shipments are more than one box and it would be great for accurate quotes.

    26 votes
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    5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Automation rule that allows for the creation of 2 packages based on SKU quantity

    For example, an order for quantity 2 of Shoe A comes in. We pre pack all of our packages/dont have the boxes 2 combine 2 pairs of shoe A into one box, so we need a 2 package shipment to be created. This is currently done manually.

    We DO NOT want to "split" the order in our system though. Just make a 2 package shipment.

    25 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, @5stars! Thanks so much for taking the time to add your idea here and explaining the challenge your business faces. We’ll keep this in mind for future updates, but for now we’d like to see your idea gain support from other users before moving forward.

  12. Allow Editing of Line Items in Orders from Online Marketplaces

    Here's our use case:
    We sell multi-day Juice cleanses, which have a complicated delivery process. We deliver fresh pressed juices every two days of a cleanse, such that in order to process this for fulfillment, we split our orders---one for each 2-day delivery---and modify the Line Item Titles indicating which days of the cleanse are to be delivered.

    We started this process in a manual store and then were surprised the same ability to modify an order's line items is not available in orders from Online Marketplaces.

    25 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @James, thank you for posting this! Manual orders are ones that are the most flexible since they are created in ShipStation, and your store’s orders should remain largely untouched as they are the most accurate source of information.

    Have you looked into using order tags, internal notes, or custom fields to store this information? You can create filters for any of the mentioned fields—and they can be included on packing slips—so locating these orders and shipping them will be easy once you have everything set up.

  13. Calculate Total Package Dimensions Using Ordered Products

    A customer orders several products. Use the dimensions of each product to calculate the total cubic inches of the order. We can then use this information to choose the correct box size for those of us that use cubic shipping. Seems like that would be pretty simple to do!

    24 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Orders Tagging & Order Exports while working in Batch

    We currently use the new batch options as working folders for orders in which we after tag and export to order and process in other systems.

    Adding the Order actions such as tagging and exporting is essential for the batch view!

    24 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. automation rules awaiting payment

    I would really like Automation rules to apply to orders awaiting payment and on hold. I have an automation rule that tags really large orders 'special order' when they are going to be made to order, rather than picked from inventory. My warehouse software SkuVault, is configured to ignore orders tagged 'special order' in ShipStation. However, because automation rules don't apply until the order is awaiting shipment, that critical tag isn't applied and my inventory is allocated in error. I would love to hear the counter argument for why automation rules shouldn't run for orders that are awaiting payment or…

    24 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. OrderStatus of Delivered needed and Webhook for integrations

    Delivered - Add an order status of delivered. If you're already polling to get data on the carrier status to show the delivered icon in the UI, it shouldn't be hard to write a line to push it to the Shipstation order table in MySQL to have the status 'Delivered'. For integrations and api users, this would be super ideal. Plus add a webhook for this.

    Webhooks are extremely lacking, and then for the webhooks, a resource_url is not useful. Look at stripe and how they handle their webhooks. A lot could be learned from how they handle their webhooks,…

    23 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Order Links

    My team throws around a LOT of plaintext Order IDs in Slack as we go about our day.

    If we need to look up an order, we then have to go to Shipstation, enter the order in search, wait, and then do our thang.

    To minimize time and friction, I wanted to write a snippet to automatically convert the plaintext order ID to a link that would open the corresponding Order ID in Shipstation. It would shave off 15-45 seconds from every order lookup... time which adds up!

    It seems like a simple fix to be able to link to…

    23 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

  18. 60 day Order Activity Deletion

    Why would you have all order activity & history delete upon 60 days automatically? This is information that should stay indefinitely with any order that is created. Your agent replied that "If we did not delete history after a certain amount of time, that would be an exceedingly large amount of data to store." which may be true, but its one reason why we are paying for your software & service. Besides cutting-cost on your end financially, there is absolutely no benefit to any users by doing this. Please allow Order Activity to be retained indefinitely on any order. If…

    23 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Caleb!

    An order’s record itself can never be deleted. It can be inactivated, but an order cannot be deleted. No order entry will be permanently wiped from the system. However, the system is working as intended that the order activity is removed after roughly 2 months.

    And to help us understand your workflow, how frequently are you going into orders that are older than 2 months old to check the activity? And is this under situations such as a wrong delivery address or when trying to see who on your team shipped a package, etc. that you go back to view these older orders’ activity?

  19. Display the Master SKU for alias SKUs

    I would like the Master SKU to be displayed by default on the orders page for all of the alias SKUs connected to that SKU.

    22 votes
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    10 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. google maps

    It sure would be helpful to have a icon on the "Buyer / Recipient Info" dialog box to click on to see where the customer is located.

    Currently I copy and paste into google maps. Sure would be nice for a one click feature.

    22 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the updates! We’ll keep Google Maps in mind for future updates, but for now we’d like to see interest and support from other users and hope to fully understand the business challenges here.

    So if you’re interested in this, please be sure to vote and leave a comment!

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