Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Paypal invoice

    Support option to allow orders to be tagged with Paypal.invoicenumber (Invoice #) in addition to "invoice id" and "transaction id". For many paypal setups, the invoicenumber (####) is what customer sees and needs to be reflected in shipstation. Attached is an example for Invoice # (4368) with an id of Invoice ID:

    INV2-9M9D-YZJF-D7BF-KWGF. In shipstation - only the 20 character INV2 string is captured.

    7 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enhance the Package Preset Feature

    I'll try to be positive about this, but it will be difficult. Over 6 months ago, we got the ability to have Package Presets for Multi Package Shipments, which was great, except it seems pretty half baked, and not very powerful at all.

    We need the ability to EDIT these presets, instead of deleting them and rebuilding them. We just had the dimension of a product change on us, and we now have to delete SEVERAL existing presets, and rebuild them all, just to update the single product who's dimensions have changed.

    Please fix this half baked feature....

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. ADD A STATUS COLUMN TO SHIPMENTS PAGE OR UPDATE SYMBOLS

    ADD STATUS TO SHIPMENTS PAGE - the three status symbols on the Tracking number field do not provide enough information. A separate STATUS column is needed that will show what the latest information is it can be easily seen if there is an issue with a package. Specifically a package can have an in process symbol when in fact it is only tracking number assigned and received by shipper but it was never actually picked up. Or maybe a simpler way would be to add a symbol showing that or assign that status to the ? symbol and only use…

    7 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Split Orders on Mobile App

    Replicate same functionality of being able to split up orders in the mobile app, so it mimics the same in desktop mode. For example, if you have products that are stocked in various warehouses, and a customer orders, and it includes say 3 different items stocked in 3 different warehouses, we should be able to, from the mobile app, split up the orders, create 3 different labels from each respective warehouse, and ship the goods. Currently, we have to run to a desktop to do that type of work, and it takes way too much time.

    11 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. delivery date api

    Please make delivery date accessible via API.

    17 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks for submitting your feedback on this.

    Currently, you are only able to get a ShipBy Date via the API, not the Delivery Date. Since you’re asking for DeliveryDate being accessible via the API, we’ll leave this request open.

    However, can you give us more detail about why this is important for you? Please be sure to comment back here so other users can collaborate as well.

  6. Add "requested shipping service" to manual order input screen

    The manual order input screen needs to be more complete. You should be able to enter requested shipping service, for instance, when inputting a manual order. Imagine a customer service or sales agent taking an order over the phone....they should be able to put ALL relevant information in when the order is created (including tags, notes, etc). I know this seems like a small change, but saving a couple clicks can be very important when a customer is on the phone.

    5 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Custom Alerts after create label

    We would like to be able to create custom alerts for our shipping team to try and avoid minor errors that can be made. For example dimensions not being entered for packages over 1 lb. We have 2 UPS account, so not selecting the correct account. Currently you get alerts for packages that have insurance or if the address is too long and will get cut off.

    I think this can be a great plus for a lot of customers using the software and will also be able to create a lot of auto-filters you can't make on order import.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Order Refresh Button - Check for updates to an already imported order

    If an order has been pulled into SS, and then subsequently the customer contacts the seller to make an order change (Add an item, remove, etc) the order is not updated within SS. Regardless of how many times you request a refresh, an orders contents that has already been pulled into shipstation is not re-checked.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shipment API Sort By orderId

    Please add orderId to the sortBy field for the /shipments API endpoint. Currently it only has create and ship dates.

    6 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Email Packing Slip (drop shippers, vendors, etc.)

    Send order Packing Slip to an email (3rd party drop shipper / vendors).

    Many companies use 3rd parties to ship products.

    What's needed is to select an order in ShipStation, and then simply select an option to "EMAIL PACKING SLIP TO: ABC VENDOR (email)".

    Very simple solution, that right now is a very painful workaround (having to manually print packing slips to pdf format, find a vendor email, compose the email, attach the pdf, send, then go back to ShipStation and tell it the order is pending shipment elsewhere.

    This could also be enhanced with a little automation to pre-split…

    19 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ship Multiple Packages duplication populate the next shipment information

    When you first click the green arrow to Ship Multiple Packages, the 1st package reflects the data you entered already. The 2nd package is blank. When you duplicate the 1st package, it skips the 2nd blank package and makes a 3rd package. (You then have to delete the 2nd package.) It should simply populate the 2nd package (or the next empty package).

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Combine matching walmart products automatically

    It would be great if you can combine matching Walmart products automatically as right now if a customer orders more than 1 quantity of a product ship station imports them as a separate line item for each quantity.

    21 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Tracking Number to Export Orders

    This is maybe small, but it'd be huge for us.

    Can the tracking number please be included in the fields you can choose for Orders > Other Actions > Export Orders?

    1 vote
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Erica!

    Thanks for bringing this up! What goal are you looking to accomplish with this export? There may be another report that can help.

    If you go to the Insights page and click on reports, you can run the “Shipped Items” report that will give you things like order number, SKU, and tracking number, too.

    Please let us know here if this other report works for you by commenting here in the forum so we can open discussion with other users. Thanks!

  14. "Shipping Account" Field

    The "Shipping Account" column (that shows exactly which account is used, beyond just "FedEx" etc), should be a field available in the export report - currently it is not in the list of Available Fields, even when selecting "Show Advanced Options"

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. sort by coupon code

    We offer a coupon code for people who live nearby and want to pick up their order instead of having us ship it. However, I cannot find a way to easily tag an order that has a particular coupon code with it. This would be a really helpful feature for us!

    3 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Mark as shipped only after it's scanned into the system

    Mark as shipped only after it's scanned into the system. Need an intermediate status of "Label Printed". We get hundreds of orders each day and have the labels printed immediately. It is not easy to figure out which ones have actually been shipped and which ones just have the label printed.

    37 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  17. Ability to Mark as Shipped by custom carrier.

    Ability to Mark as Shipped by custom carrier. It will give opportunity to use ShipStation in any country.

    20 votes
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    5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Shopify Payment Method

    I need to create an automating rules base on the customer payment method like CC or PayPal.

    I use Shopify and it seem that Shopify does send you the info it just that ShipStation do not save this information.

    7 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Send Email Containing Order Details, Packing Slip & Ship Label to Supplier for Drop Ship

    We need to send suppliers an email containing a single (or multiple) order(s) details along with the packing slip and shipping label for drop shipping. A button on the Order's Detail pop-up window that says EMAIL TO would be helpful. It should contain a drop-down of the supplier and a check box to include the packing slip and/or the shipping label. This will save us time having to copy/paste the information from with ShipStation into a separate email message. Also the ability to CC to ourselves should be included.

    8 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Calculate Total Package Dimensions Using Ordered Products

    A customer orders several products. Use the dimensions of each product to calculate the total cubic inches of the order. We can then use this information to choose the correct box size for those of us that use cubic shipping. Seems like that would be pretty simple to do!

    24 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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