Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. tracking packages that aren't moving

    We are currently using Aftership to monitor and track package movements, specifically, packages where labels have been created but haven't been handed off to mail carriers. This is vital to us because our business model requires that we provide shipping labels in advance of physically slapping them on a package. At times, our dropshipper neglects to apply the shipping label, i.e., mail carriers never receive the package.

    As it pertains to ShipStation, I looked around and I couldn't find that exact functionality. I was able to complete this task only by clicking into each individual tracking # hyperlink to see…

    4 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Swap the Customs Declarations section with the Order Notes section

    Right now when you click on an order, the customs declarations appear above the order notes. Our team uses the order notes to communicate, and notes are frequently missed on international orders. This is because they appear below the customs declarations, and take some scrolling to get to. The customs section is pretty static and multiple members of the team don't need to see it. I'd vote that the order notes section is way more important to keep front and center!

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Need "Awaiting Shipment" Folders

    I would like a way to create multiple folders for orders awaiting shipment. For instance, we sell personalized and non personalized items and it would be nice if we could move one of them to a separate awaiting shipment folder to save our shipping team time. I do not want to use the "on hold" folder as that is for something else. Would like to simply have two or three "folders" for awaiting shipment that we could use to sort certain items and ship out of those folders. The tags aren't quite cutting it. Thanks!

    6 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Custom icon for Manual Stores

    We have multiple manual stores and it would be nice to be able to differentiate them visually by changing the small green ShipStation gear icon to something else either by uploading a custom icon or otherwise.

    Even if you could just change the gear color for each manual store this would help.

    If managing a bunch of custom logos is too much, you could just use a font file for the gear and then simply color it with RGB codes.

    Thanks.

    Best,

    Matt

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. hotkey for "save as shipping default for this product"

    I'm looking for a hotkey that checks the "save as shipping default for this product" box...or an ability to have that box be always checked automatically.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Scan to View Barcode feature integrated with the Order Summary.

    Barcode scan feature along side orders when printing order summary page

    currently can only print barcode on packing slip as show in picture attached

    8 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  7. Show the number of previous orders as a column on Orders screen

    When I hover over a customer name, it shows me the number of previous orders from that customer. This is information I want to be able to see at a glance, instead of having to hover over each name in the list. It would let me quickly identify repeat customers vs. new customers.

    Better yet, I would like to see the products ordered previously on hover or on click of the number in that column.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Change the way SS works regarding sync of info across accounts.

    This is hard to explain but has to do with how SS syncs changes after they are made.

    Currently, SS can track some changes and inform users in real time that something happened. For example if an order moves status, SS will pop up a box saying that orders have moved, so click here to refresh.

    But other changes do not sync live. If people change notes or tags or anything else, it doesn't sync in real time.

    What's worse is that when people make changes, those changes are seen on that same computer because SS caches the changes immediately. …

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to Assign Users to Specified Products

    We have products being shipped by different users.
    It would be very helpful to have the ability to set up under products which user should be automatically assigned to orders on that product.

    Thank you!

    3 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Yanky!

    Thanks for trying that out.
    There’s one more alternative we can try, but I will be keeping this idea open as I do think it is a good one!

    Instead of assigning this based on SKU, you can create/assign a Tag to each product you’re wanting to assign, and then use the Tag as Automation rule Criteria, and then the action should be to assign it to the preferred user. Just remember to “Apply to open orders” when you’re applying the Tags to the products.

    I just tested this out and it works fine!
    Let us know how this works out for you.

  10. importing orders with multiple options

    Is there a way to import orders with multiple options? We have many orders we import for apparel items that have both size and colors as options, yet there is only one mappable option field for imports.

    5 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Sort and Split Out of Stock items from orders based on SkuVault Inventory

    We are connected to SS though Skuvault. Skuvault gives shipstation the location and qty. However in shipstation orders uploaded are all together in one status and we print them together. There is no way of sorting for orders that are out of stock so we wont print those. Need to ability to sort for in stock and print those in stock. THen sort for out of stock and put them in a out of stock status.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Order Item Id

    Can you import the order item ID from amazon.com? Please see attached for example.

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Order Status change

    A way to manually change the status of an order from the sale to return Currently, if you do not create a return label you cannot change the order status. We have many returns that we do not create return label for. These orders are still in the system classified as a sale when they are not.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Order Delivery/Event Date Export and Column Sorting

    We operate a flower delivery company using BigCommerce as our backend platform. One of the main needs of our business is the ability to specify/deliver on specific dates (birthdays, holidays, etc.). As such, the ability to sort by Delivery/Event Date in the Order Grid would be a major benefit for us, or really any other business that has time-sensitive, gift-focused, or perishable goods.

    Generally, the order date vs. desired delivery date are not the same, so including that information as a sortable column would drastically improve shipping accuracy and efficiency. We are currently doing in manually.

    BigCommerce has this as…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Retain records from inactive stores

    I have switched from WooCommerce to Magento, but would like my customers' order history from WooCommerce to remain in ShipStation.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Customer Search Efficiency

    In addressing customer support emails, I frequently use the "Customers" tab to search for order histories. This always gets the job done, but with one minor grievance. When opening that page, all the customers I have ever had are immediately loaded, and I have to wait for that to load before conducting my search. (If I try to search before all customers are loaded, the page essentially refreshes and removes the search term I enter)

    This wasn't an issue when I had only a few hundred customer records. Now that I have thousands, this initial load can take quite a…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @soysaucesam! Thanks for bringing this up! I understand searching for customers is becoming a growing pain as you gain more. What do you think about limiting the number of rows that show up on your Customers page? You can change the number of rows at the bottom of the page to view only 100 rows at a time to reduce load times.

  17. Sub-Total & Total not properly populated on a manual CSV import

    When doing manual CSV import, we've been told by TechSupport that the Order Total is actually a sum of the cost of all the products in the order.

    Its not reflective of the Order Total value that might appear in the CSV file when NO products are being imported.
    It would be nice to have that also available in ShipStation.
    If Sub-Total/Total is available (ie not zero) it should be taken as such.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Expanding Customer Records to Include Historical Notes

    Having notes in regards to credit, purchasing behavior, etc that would automatically show up when an order is created for that customer. Just like how an address is auto-filled, so would these notes. These notes would stick to the specific client.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. when I set up my orders to print ,I will often use the group by button on teh top right of the screen and sort by sku. The first sku that is

    when I set up my orders to print ,I will often use the group by button on teh top right of the screen and sort by sku.
    The first sku that is listed is multiples.
    These are orders that have more than one item per order. They print in a random order.
    Is there a way to set up the multiple orders so that it prints in order of sku of the first ordered item?

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow users to choose when orders move from the Hold file to the active order file

    We have an early bird that processes our orders, but any orders in the hold file don't transfer over to the main order page to be processed until 5 AM. I know it's not a huge ordeal, but when you have lots of orders on hold for specific ship dates around the holidays it can be tedious when this is supposed to make things easier and smoother.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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