Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Please allow me to create multiple new orders at once from my existing customer list!

    I run an in print newsletter for a club I run and I have to send out 8 newsletters a year to all of my members.

    So its crazy frustrating to not be able to just check the box next to multiple "customers" at once and click the button "new order".

    CSV file importing from my square space does not allow me to differentiate between who ordered a full run newsletter, a partial newsletter or just someone who ordered a singular back issue or who no longer gets a mailing as the tags I have in place don't carry over…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Please add the discount column in the lower horizontal bar when we select order in orders column

    Please add the discount column in the lower horizontal bar when we select order in orders column

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please add a highlight option to keep track of which order I'm up too

    When a order is selected, there should be a option to keep the selected order " greyed out or highlighted " so when you adjust the order and then select the next order underneath you know where you are up too when going through orders. Highlighted / Greyed out orders have been adjusted, unhighlighted orders still need adjusting

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Drop Shipping


    1. Need auto split feature on orders; so can easily ship from 2 locations.

    2. Be able to tag my products in Shopify; so that the tags will update in SS; so don't have to manually apply tags in SS again.

    6 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Search for orders using tags.

    Please could you add the ability for tags to be typed into the search bar and bring up specific orders. I know you can do it in the advanced search but this is a slower process. if orders can be searched for using a tag then a barcode for a specific tag could be scanned and the correct order(s) can be brought up increasing speed of workflow.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi thank you for bringing this up! Can you tell us a bit more about what you’re looking to do with these orders once you’ve found them or why you’re looking up orders by tags?

    You may be able to use filters to look for orders marked with specific tags instead. Here’s some information on how you can do that: https://help.shipstation.com/hc/en-us/articles/205899958

    Please let us know here in the forum what you think.

  6. Shorcut barcode search (ctrl shift s) delivery times display

    It would be helpful if there was a way to display estimated delivery times when selecting between USPS Priority, FedEx Home Delivery, etc. when using the shortcut barcode search (ctrl shift s). It can become a bit inefficient when having to exit out of an order to find delivery times and then ctrl shift s to continue. By allowing delivery times to show when using shortcut barcode search, it would eliminate the hassle to exit out and search order and have to go back to shortcut search just to find delivery times. This would make it nice to easily search…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add new xml field in magento order sent to shipstation using the Auctane extension.

    We use the Auctane Shipstation extension on our magento1 store. Now we need to add a custom field to that order xml that is being sent shipstation. How can we do that?

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. CustomField Mapping for Bonanza

    We use customfield mapping to populate PayPal Id #'s on our eBay orders. We then export the file to our software with this information. It makes it much easier to reconcile payments in the end. It would be nice to have that option with Bonanza.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shipping Element Issues

    The span element that holds the 'shipping' drop-down header on the right in Orders view is directly under the 'apply presets' link. Meaning if you just barely miss the link it collapses the entire shipping pane. Consider placing them into to neighboring elements.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Apply preset List Scrolling

    When scrolling through the apply presets list if you scroll past the bottom it scrolls the entire page. Very annoying when working quickly. You can disable this easily.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Tracking who packed an order

    Track who packed an order. In our business, shippers (users) ship and packers pack. We need to track who packed an order and be able to generate reports. This will allow us to identify who is responsible for errors and track individual productivity. Reports should include line items. Tags or "assigned to" data is clumsy but could work if the reports could be generated. Individually assigned scan guns for a packer to "claim" and order (from scan of order number barcode on packing list) would be best.

    6 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Need workflow automation to separate large products into different packages

    We have a number of large items that need to be shipped separately by default. It would be useful to set up some automation that would apply a rule to those products that would always ship them in their own package.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  13. Add Transit times back to the Order Summary Screen

    I know there's Delivery Times/estimates given from the order summary view, but no longer the shipping confirmation window you'd see after filling out the shipping info section then clicking Create Label.

    We utilize barcode scanners and the "Ship the Order(s)" option here at work to quickly process these orders. However, we need to insure that the shipping methods we're selecting are appropriate for the advertised transit times the customer is choosing. We're no longer able to see these times from that window after the update. If possible, adding the Requested Shipping Method as well would be helpful.

    This window is…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Transit times back to the Order Summary Screen

    I know there's Delivery Times/estimates given from the order summary view, but no longer the shipping confirmation window you'd see after filling out the shipping info section then clicking Create Label.

    We utilize barcode scanners and the "Ship the Order(s)" option here at work to quickly process these orders. However, we need to insure that the shipping methods we're selecting are appropriate for the advertised transit times the customer is choosing. We're no longer able to see these times from that window after the update. If possible, adding the Requested Shipping Method as well would be helpful.

    This window is…

    3 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @NateE, thank you for bringing this up! I see your account has a newer version of the cost summary window (there should be a green bar across the bottom of the window). When I looked into my account with the previous version, “Delivery Time” or estimated delivery time only appears in the order details window and the rate calculator.

    Can you describe to me more about where in your workflow the delivery time should be appearing?

    Something else that may help you is an early access feature called Scan to Print. This will help you create your labels quickly using barcode scanners like you are today but with more information. Here’s what it looks like and how you can have it turned on for your account: https://help.shipstation.com/hc/en-us/articles/115014262288

  15. Assign Order Within Order Screen

    It would be great to be able to assign an order to someone from within the order itself, not just at the summary list screen with the checkbox.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Alert Pop-Ups / Inbox after Order is Assigned

    It would be great if, once you assign an order to someone, they could get a pop-up or a notification of some sort or Inbox to know that they have an order assigned to them.

    1 vote
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  17. 1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Order status change alert

    It would be great to add an order status alert functionality. For instance, if an order moves from "Awaiting Payment" to "Awaiting Shipment" then I would like to get an email or SMS notification that this has happened. Most of the time this status change happens automatically, when an order in WooCommerce changes status and the store gets synced with ShipStation. So I'd like to know when that happens. Thanks.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  19. Allow users to create a filter displaying orders that are late + orders that should "Ship By" today

    Right now we have a saved filter called "LATE ORDERS" that displays orders that have a date in the Ship By date field that are "1 days ago or more."

    While this is useful, it would be even more useful if we had the ability to put a 0 in this field instead of a 1. This would allow our employees to toggle this filter first thing in the morning so they could quickly see both the orders that are already late + the orders they should get out on that day. Essentially, this is the filter that would show…

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping disc

    We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping discount automatically.

    As of now, we are just manually tracking our combines as we make them in Ship Station by writing them down at the end of each day. Then our office manager get's the list and manually refunds these customers. There is so much room for human error in this system that we are constantly missing refunds and customers are getting upset.

    Is there any way to generate a daily report of the orders that we have combined? That…

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there!

    Thanks for your great idea!

    While there isn’t currently a way to do this, I hope you’ll find this suggestion useful.

    Anytime an order is combined for your needs, you can tag an order (that you will create and name), and at the end of your day you can filter for said tagged orders and view this way! While this still leaves a small window for human error, it will be easier to pull all combined orders in a single view.

    After you have all orders filtered this way, you can also do a custom export to stand in as the “Report” you desire.

    For now, we will keep this idea open for others to comment and leave their feedback on. If you have any issues with the suggestion provided, please don’t hesitate to reach out to our support team!

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