Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Automate orders 1 at a time

    When changing the weight, value or any settings of an order, it would be good to be able to run automation quickly so that any rules you have in place adjust quickly to that order you've adjusted. You can run automation in the settings but it would be good to do it just for the 1 order.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. highlight rows in different colors based on time in que

    Please!!! Can we have rows of orders be changed to be highlighted a different color once it reaches a certain amount of days in que? This would help tremendously with orders reaching a too many days in que to bring a high level of attention to the lagging orders.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Automate splitting shipents

    I'd like to be able to automate splitting shipments in the automation pane.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Group Orders

    Bring back the Group orders by Line items in the Main Grid. In the old layout there was a way to group the items by Line Items. That same feature does not exist in the new layout and slows down our shipping process.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Importing Orders using Auto Paste

    When importing orders from a CSV, it would be nice to have the option to have the name and address all as one field that ShipStation auto recognizes as it does when one puts in a single new order manually. Sometimes customers send addresses as one field and it is a pain to separate the fields for large numbers of orders. Loading with auto recognition would be super convenient.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. text column to import notes

    We would love for a column to be a text column so that we can import notes on order status.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback.

    Which column are you referring to? The notes column?

    You can currently add notes to any orders notes field by clicking the notes icons in the Notes orders grid column – though you can’t import the notes that way. You must manually enter them.

    if that is not what you are referring to, could you please comment and clarify a bit on what you are looking to do and why?

  7. set refresh date back ourselves (API and ODBC stores)

    Every day or two an order gets missed from our ERP system and never gets imported into Shipstation. When this happens we have to contact support and ask that they do a refresh for us (not the manual one on the top of the screen) and set the refresh date back to reimport the order.

    This takes time, stops our work in out tracks and really hurts our productivity. Having an option (maybe buried deeper in the settings) for a "hard refresh" or "back in time refresh" to do a one time refresh for any orders that were skipped for…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Shipstation does not allow the ability to display the SKU description in the Orders/User Column

    We really need the SKU description as a column setting option. Our order processor often times needs to re-confirm product details (description) prior to printing orders. This is a very cumbersome process and could be made easier if SS would allow this to display as in a column in order management

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. E-mail specific recipients for various events within ShipStation

    Can we have a feature which lets us set up e-mail lists for people (not necessarily customers) to receive updates as shipments move throughout the ShipStation system?

    For instance, I would like to have the system send an e-mail to a person in our mailing department whenever the labels for a batch are printed, and maybe for other events such as shipments being cancelled, shipped, postage being deducted, etc.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. rename order number

    We have orders in the past that were imported with the wrong name or the order was bad and want to redo it.

    Right now you cannot delete an order (understand this) but if I could rename the orders and cancel them I would not have integration problems.

    One of our cases is we made 8 orders of the same number due to seperate shipping. We now want to fix them to give distinct numbers for connecting different systems. These are past orders with shipping information so all we want to do is change the order number to be correct.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please allow us to do a filter on BATCH -- either show or hide if the order is already in a batch

    The whole idea is that when going through and organizing items into a batch, it's a big pain to see what is already in a batch or not.

    You might say to just sort by batch column, but then the SKUs get out of alignment. We want to be able to see what's NOT in a batch, sort or filter by SKU, then put them in the appropriate batch.

    4 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. shopify partial refunds

    Shopify partial refunds are not reflected on orders in shipstation, this was not clearly communicated when making the integration. Meaning, Ive shipped tons of products to customers that I had refunded!! If this is not part of your integration you absolutely neeed to let people know with an alert when they are making the integration - clearly stating what is integrated and WHAT IS NOT so we can manage our inventory. Please make this integration possible.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. create labels in bulk through the mobile app

    create labels in bulk through the mobile app.

    We are wanting to have an iPad in the Picking area, for employees to walk in and press create labels in bulk and have it all printed via ShipStation Connect, currently we would have to process 1 at a time which is long.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. New SFP for Amazon - Tag with DELIVERY BY Date

    Now that Amazon is cracking down on their 1/2 day delivery requirements, I would love to see an automation tag for orders that have specific deliver by dates. For example. An order that is required to be delivered on Sat/Sun, having a tag appear so that the shipping department can apply the correct shipping carrier. This way, they don't have to open up EVERY SINGLE order and see when the deliver by date is.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Manual Order Creation

    Need the ability for users to still be able to create "new" manual orders, even though they are under an automation rule to only see items assigned to them.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. restore a shipment

    previous version you could easily restore a shipment to reship if needed, no option to do so in new interface.

    4 votes
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  17. Rename Custom Field headers

    "Custom Field" data point can only be named just that. Would be great if I could rename headers for custom fields.

    That would actually make it a true custom field...

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Rename & Move orders into "Pending Fulfillment" category

    Currently "Pending Fulfillment" is useless to our company as we are the supplier. It would be great if I could get some utilization out of the left side categories at all. Would be pretty easy to add a way to rename the categories on the left side and provide functionality to move orders between the categories as they move through the manufacturing process to shipping.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. OR Condition in Automation Rules

    I want to be able to either:


    1. Use a filter FIRST and then apply other conditions as well in the automation rules

    OR


    1. Have an OR condition on the automation rule.

    OR


    1. Be able to cascade automation rules that way there can be a top level rule that then other rules can apply to if they match the same conditions.

    The issue is that if there is a complex rule set that you need to apply to multiple other conditions, you have to re-create the complex rule set for ever scenario. This is very prohibitive.

    9 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. tracking number column in orders search (orders tab)

    can we get tracking number/status of package column in the orders tab. rigiht now you have to go to shipment and you see tracking and current status. We do our searches in Orders tab and it doesn't show that.

    3 votes
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