Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Create Automation Rules for Multiple Packages

    If an order exceeds a certain weight, I'd like for there to be an automation rule that separates the shipment into multiple packages. We are a coffee company that doesn't ship anything over 40 pounds, but we regularly get orders over 40 pounds, so it would be great when we get an order like that for an automation rule to separate the order into multiple packages.

    19 votes
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  2. Combine the Preset Group Customs Declaration Descriptions 5 lines

    Combine the Preset Group Customs Declaration Descriptions

    Currently the only way that customs descriptions get combined is if you edit each product. So I would like to see our Preset Groups declarations combined on the customs forms.

    As it sits with preset groups customs, you will get the same preset group name over and over with a qty of 1. Instead of combining the descriptions and quantity.

    Hopefully that is clear

    19 votes
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    Hey @Tactical Keychains, thank you for bringing this up. I saw a couple of your other comments regarding this, too, and hope we can identify a business challenge that users will agree with so our product team can move forward with a solution that addresses this challenge.

    It sounds like you’re interested in a quick way to combine customs declaration lines to fit within the 5 line limit imposed by some of our carriers, is that right? How often would you say you run into these types of orders vs orders within the limit?

  3. Combine matching walmart products automatically

    It would be great if you can combine matching Walmart products automatically as right now if a customer orders more than 1 quantity of a product ship station imports them as a separate line item for each quantity.

    18 votes
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  4. ChannelAdvisor Ship by & Delivery By Date

    We use ChannelAdvisor. I would like to have the Amazon Ship By and Delivery By date shown in the order. This will help us to be able to chose the right shipping carrier and method to get the order to the customer in time. Right now, those two fields have no way to be mapped in ShipStation but ChannelAdvisor does provide those fields.

    18 votes
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  5. updating inventory via barcode scan

    Since we now use the Shipstation inventory feature, it would be great to be able to barcode scan inventory into the Shipstation system. It just makes sense if we are using barcode scanning to locate orders, etc that we would be able to scan a products barcode, enter the received amount and it would update the Shipstation system.

    We are a small but growing company and prefer to keep as much as we can in one native system which also keeps overall costs a lower for us. We are happy to pay a bit more to Shipstation for these solutions.

    18 votes
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    planned  ·  3 comments  ·  Order Management  ·  Admin →
  6. Need to see actual items not the word (Multiple items)

    Currently, I have 4041 orders to fill today. http://screencast.com/t/c8NxtCNt My staff is each assigned an item or group of items to fill that day. Your system doesnt show what items are in the order unless you click on the order. For 4,000 orders a day this is a very slow process. I need it changed to indicate the actual items. I will pay you to address this issue.

    18 votes
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    Hi, @Gordon! Thank you for taking the time to bring this up! We’ll record this feedback and keep it in mind when we’re designing features. For now, we’d like to see your idea gain support from other users before moving forward to help gauge interest while we research this independently.

    In the meantime, can you go into more detail about how you assign orders? Do you assign your staff members according to “orders ONLY with Product A” and then “orders with products A, B, C bought together”—or is your process more independent where two staff members will never touch the same product?

  7. Show line items in the Orders Grid instead of "Multiple"

    We need to be able to see each item on a multiple item order. It's no good showing the words 'multiple items.' Sometimes I can only ship a product if I have that product in stock, some 'multiple items' order may contain an item which is not in stock or is a pre order. Inventory management is not the solution. Individual line items for multiple items is.

    18 votes
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    The Orders grid in V3 will show individual line items as expandable rows in the grid – so you’d be able to see each line and quantity without opening the sidebar or details. Coming soon!

  8. Multi Package Shipping for Fedex UK

    60% of our orders require more than one box and therefore have to be manually fulfilled.
    Fedex support multi package shipping so please add this to the UK integration.

    18 votes
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  9. Sorting multi SKU orders

    It would be great to be able to sort orders by the Item Sku or Item Name column when there are multiple items in an order. Today there is no real sorting of those b/c it sorts on "Multiple Items" instead of the actual skus. In a perfect world, you could concatenate the SKUs alphabetically and sort on that. This would allow us to print large batches of similar orders together.

    We send many orders that have 2 skus in each order. One is a Welcome Pack and the other is one of 10-20 different SKUs. If we could sort…

    18 votes
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  10. Shopify - Fraud Risk Alerts on Shipstation Orders Page

    Can we get a notification on the Shipstation orders page for orders that shopify flags as Medium or High risk of fraud. This would save us having to go back and forth from shopify to shipstation checking for this alert for every single order.

    17 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

  11. Make shipping cost from more than one carrier be seen simultaneously.

    Please consider making at least two shipping carriers rates be seen at the one a single screen so it isn't necessary to toggle between carriers to compare their costs.
    A good example of how this works is how Amazon does it. They show a "laundry list" of the available carriers all at the same time which makes selecting the best carrier to fit the need very easy and simple.

    17 votes
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  12. Scan and store serial numbers of shipped orders

    We'd like to be able to scan outgoing products and associate them to their orders as they are being shipped out.

    17 votes
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  13. Returns without Return Labels

    It should be possible for us to generate an RMA number without a return label. In cases where it is the customer's responsibility to pay for return shipping (Changed Mind, Ordered Wrong Product, etc) we still need to track the return for refunding.

    16 votes
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  14. Split Orders Status Change

    Hey, We would like a way for ShipStation to auto change the status of a split order. Right now it will change the status of the orders that are shipped but if the order is split it stays as processing. It dose send a note to WooCommerces with the products that were shipped and the tracking number but it keeps the order status as processing. If it could change the order status to Split Order that would be great. That way when we are going threw the orders on WooCommerces we don't have to open them to find out why…

    16 votes
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  15. Tracking number live notifications; Collaborate with online marketplace delivery windows

    If there was some interface where we could see what shipped orders need our attention, this would help with a number of things. It looks like the back end coding for this already exists since we could see an icon next to the tracking number assigned to the given order (question mark, exclamation point, airplane icon, check mark.)

    It would be nice if ShipStation sifted out and separated these shipments that need our attention on a separate tab based on the tracking numbers updates. Let me explain some situations:


    1. Tracking number hasn't been updated for an extended amount of time
    16 votes
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    Hi! And to help our product team best understand this idea, where would you guys like to see these orders needing attention appear? Would you like to see it be a new view on the Shipments page where these orders that fit a criteria are shown?

  16. Email Packing Slip (drop shippers, vendors, etc.)

    Send order Packing Slip to an email (3rd party drop shipper / vendors).

    Many companies use 3rd parties to ship products.

    What's needed is to select an order in ShipStation, and then simply select an option to "EMAIL PACKING SLIP TO: ABC VENDOR (email)".

    Very simple solution, that right now is a very painful workaround (having to manually print packing slips to pdf format, find a vendor email, compose the email, attach the pdf, send, then go back to ShipStation and tell it the order is pending shipment elsewhere.

    This could also be enhanced with a little automation to pre-split…

    16 votes
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  17. Run Automation on Single Order

    Would be great if we could just run automation on just single orders, or select which orders to run it on. Since there is a lag with shipstation kicking in and running automation, this would be a very helpful work around.

    16 votes
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  18. custom formatting on order summary

    Option to apply custom formatting to order summary. For example, having a box around products that have quantities over 1 or changing the color/weight (bold) of certain text.

    16 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here! If you think of more feedback please leave it here, being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    In the meantime, Custom Packing Slips would allow this to be accomplished.

  19. Have a "mark printed" checkbox when printing packing slips

    Of course, the functionality to have a "printed packing list" status or column would have to be implemented first, but the idea of knowing what orders you've picked picking or packing lists for would be ideal.

    Currently, our customer service department prints orders out of our web store, and gives orders to our pickers/packers who then print from ShipStation. We would probably use the print pack list feature more easily if we had a way for ShipStation to mark the orders as having been printed, do avoid printing duplicate orders out of the system.

    15 votes
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  20. Ship by date - Also allow for specifying business days

    For some orders we have a timeframe of 5 business days until order is due to ship. It would be nice if I could specify business days for Ship By Date, instead regular 5 days.

    15 votes
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