Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Shopify order tags

    We would like to have the ability to bring in order tags from shopify. We tag orders with various things and need to have those tags available to us.

    28 votes
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  2. Scan and store serial numbers of shipped orders

    We'd like to be able to scan outgoing products and associate them to their orders as they are being shipped out.

    27 votes
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  3. Discounts/Coupons Imported As Line Items

    We use ShipStation's line item export feature and it would be nice if Shipstation didn't assign Discounts/Coupons as line items. We're always running promotions and having to delete a extra line for hundreds of orders is time consuming.

    Please stop assigning Discounts/Coupons as line items and put them in a place that makes more sense, like order details, order summary, or better yet "Discounts & Coupons".

    Appreciate it,
    Lifetime Leather

    27 votes
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  4. Shipment Tracking Number Status Field & Estimated Delivery Date

    It would be ideal to be able to go to the shipments tab and see the information that currently appears when you mouse over the icon next to the tracking number "Delivery Status Unknown", "Arrived at FedEx location", "On vehicle for delivery", "delivered", "Shipment information sent to FedEx." That way we can see a view of what's going on with our shipments and sort by shipment status.

    It would also be great to have a field for estimated delivery date so we can update our customers without being forced to visit different shipping carrier websites.

    Both of these fields should…

    26 votes
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    Thank you for providing all of that great information @Robert. We’ll keep this one in mind if we make other related changes to the Shipments page. For now, we’d like to see if this idea will gain more traction with other users who’d also like additional shipment statuses.

  5. Combine Shipment / Don't Combine Orders

    Customers with multiple orders from our various sales channels often request a single shipment.

    Currently combining orders means that one order number remains and the other orders are "lost." This results in the "lost" orders being unsearchable in Shipstation.

    It would better to combine the shipment instead of the orders.

    This is what the customer is expecting to happen and it is a more intuitive handling of order data for users.

    26 votes
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  6. Drop-menu for multi-Package Shipments

    A lot of our shipments are multi-package shipments. So when we enter the screen to add packages, it asks us to enter the weight and dimensions of each package.

    You have solved the problem for multi-package products. However, if it is a long list of different products, we still need to enter the dimensions and weight of each package. As you cannot save a profile of an odd order with many different products.

    I wonder if it is possible to instead of entering this data, to simply choose the item with a drop menu out of the data base. This…

    26 votes
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  7. Alerts for shipment delivery exceptions

    Recently we had a package that was returned to sender. The tracking information shows that we received the package, but we believe the package to be lost.

    Our team had not been regularly checking the delivery exceptions tab of the shipments page, so this order went into the error state without us knowing about it.

    If we could choose to turn on alerts when orders go into the delivery exception state, our team could have investigated and addressed the issue much sooner.

    26 votes
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  8. Automation rule that allows for the creation of 2 packages based on SKU quantity

    For example, an order for quantity 2 of Shoe A comes in. We pre pack all of our packages/dont have the boxes 2 combine 2 pairs of shoe A into one box, so we need a 2 package shipment to be created. This is currently done manually.

    We DO NOT want to "split" the order in our system though. Just make a 2 package shipment.

    25 votes
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    Hey, @5stars! Thanks so much for taking the time to add your idea here and explaining the challenge your business faces. We’ll keep this in mind for future updates, but for now we’d like to see your idea gain support from other users before moving forward.

  9. Allow Editing of Line Items in Orders from Online Marketplaces

    Here's our use case:
    We sell multi-day Juice cleanses, which have a complicated delivery process. We deliver fresh pressed juices every two days of a cleanse, such that in order to process this for fulfillment, we split our orders---one for each 2-day delivery---and modify the Line Item Titles indicating which days of the cleanse are to be delivered.

    We started this process in a manual store and then were surprised the same ability to modify an order's line items is not available in orders from Online Marketplaces.

    25 votes
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    Hey @James, thank you for posting this! Manual orders are ones that are the most flexible since they are created in ShipStation, and your store’s orders should remain largely untouched as they are the most accurate source of information.

    Have you looked into using order tags, internal notes, or custom fields to store this information? You can create filters for any of the mentioned fields—and they can be included on packing slips—so locating these orders and shipping them will be easy once you have everything set up.

  10. batch

    Batches need to be seen by all users not just the person that created it.

    25 votes
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  11. Add Orders Tagging & Order Exports while working in Batch

    We currently use the new batch options as working folders for orders in which we after tag and export to order and process in other systems.

    Adding the Order actions such as tagging and exporting is essential for the batch view!

    24 votes
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  12. package set

    Allow for "automation rules" to apply "Package Sets" in order to process multi-carton shipments and retrieve rate quotes faster.

    For instance, you ship your products in ready to ship cartons, each product being its own. If you have an order for 3 units, you can create a multi-carton Package Set and set an automation rule to do the following: If Number of Items is 3, assign Package Set #3 and it will automatically build 3 identical cartons which all you then need to do is print the label.

    This can also work as an alternative way to achieve Dimensional Rate…

    24 votes
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  13. Show line items in the Orders Grid instead of "Multiple"

    We need to be able to see each item on a multiple item order. It's no good showing the words 'multiple items.' Sometimes I can only ship a product if I have that product in stock, some 'multiple items' order may contain an item which is not in stock or is a pre order. Inventory management is not the solution. Individual line items for multiple items is.

    24 votes
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    The Orders grid in V3 will show individual line items as expandable rows in the grid – so you’d be able to see each line and quantity without opening the sidebar or details. Coming soon!

  14. Sorting multi SKU orders

    It would be great to be able to sort orders by the Item Sku or Item Name column when there are multiple items in an order. Today there is no real sorting of those b/c it sorts on "Multiple Items" instead of the actual skus. In a perfect world, you could concatenate the SKUs alphabetically and sort on that. This would allow us to print large batches of similar orders together.

    We send many orders that have 2 skus in each order. One is a Welcome Pack and the other is one of 10-20 different SKUs. If we could sort…

    24 votes
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  15. Visual alerts/results when there are results for saved filters.

    I would love it if there were a feature that allowed a visual alert (ie. the red number in the corner) if there were orders that fit any of your saved features. We personally have 3 filters that we have, and we have to manually go through them every day. If we could visually see the results, that would save a lot of steps/time. I attached an image I whipped up to give a visual example of what I was thinking. Just a thought! Thanks!

    24 votes
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    Hey, everyone! Thanks for voting on this one! We haven’t heard from you since our last update. Just to clarify, you’d like to see the results of your filters before using them, is that correct? Can you tell us how often you’re using filters each day?

    All of your feedback is read daily and helps us to prioritize your ideas among the hundreds of others here in the forum!

  16. OrderStatus of Delivered needed and Webhook for integrations

    Delivered - Add an order status of delivered. If you're already polling to get data on the carrier status to show the delivered icon in the UI, it shouldn't be hard to write a line to push it to the Shipstation order table in MySQL to have the status 'Delivered'. For integrations and api users, this would be super ideal. Plus add a webhook for this.

    Webhooks are extremely lacking, and then for the webhooks, a resource_url is not useful. Look at stripe and how they handle their webhooks. A lot could be learned from how they handle their webhooks,…

    23 votes
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  17. If you can't go around pre-paid postage, how about creating a feature to automatically void a label if tracking isn't updated within X weeks

    So the idea of not having to do pre-paid return labels seems to be dead (it was posted almost 4.5 years ago).

    How about having ship station automatically void a label if the tracking hasn't updated in X weeks time? If I can void it manually, there should be no excuse why ship station can't have this feature to automatically void it for me for USPS service.

    Maybe even have it for UPS/Fedex as well?

    23 votes
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  18. Create Automation Rules for Multiple Packages

    If an order exceeds a certain weight, I'd like for there to be an automation rule that separates the shipment into multiple packages. We are a coffee company that doesn't ship anything over 40 pounds, but we regularly get orders over 40 pounds, so it would be great when we get an order like that for an automation rule to separate the order into multiple packages.

    23 votes
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  19. Order Links

    My team throws around a LOT of plaintext Order IDs in Slack as we go about our day.

    If we need to look up an order, we then have to go to Shipstation, enter the order in search, wait, and then do our thang.

    To minimize time and friction, I wanted to write a snippet to automatically convert the plaintext order ID to a link that would open the corresponding Order ID in Shipstation. It would shave off 15-45 seconds from every order lookup... time which adds up!

    It seems like a simple fix to be able to link to…

    22 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

  20. google maps

    It sure would be helpful to have a icon on the "Buyer / Recipient Info" dialog box to click on to see where the customer is located.

    Currently I copy and paste into google maps. Sure would be nice for a one click feature.

    22 votes
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    Thanks for the updates! We’ll keep Google Maps in mind for future updates, but for now we’d like to see interest and support from other users and hope to fully understand the business challenges here.

    So if you’re interested in this, please be sure to vote and leave a comment!

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