Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Order Status change

    A way to manually change the status of an order from the sale to return Currently, if you do not create a return label you cannot change the order status. We have many returns that we do not create return label for. These orders are still in the system classified as a sale when they are not.

    1 vote
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  2. Export Orders to the same save file

    Exporting orders creates a new file every time you export. This is a problem because if you want to import the csv data to another program you have to re-point to the new file name every time. Give us the option to save the data to the same file.

    1 vote
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  3. User Restriction Requiring Approval To Void a Shipment or Sending a Duplicate Order

    It would be very helpful to add these user restrictions or require approval to do so.

    Restrict a user from voiding shipments

    Restrict a user from sending a duplicate order

    1 vote
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  4. Getting Fees of every order

    Getting the fees amount of every order will help in Accounting, the Amount we receive from every portal is different because of fees.

    1 vote
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  5. box dimensions keep going to zero

    When I'm trying to enter in the box dimensions, it keeps trying to update the price of the selected service, and kicks the number I just entered back to zero. I used to be able to enter the 3 dimensions quickly by hitting tab in-between, and now I have to pause a few seconds before I can enter in the next field. This is a real pain when I am shipping multiple orders quickly

    0 votes
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  6. Order Notes (Custom Field 3) in new view is far too below, need to scroll down every order in order to view it

    ShipStation is using a new view today 10/9/2017, but the "Order Notes" (Customer, To Buyer, Internal, Gift, Custom Field 1, 2 & 3) is too far below the order items.
    In the old view, when we clicked into an order, we don't have to scroll down and can already see the Custom Field 3. Now we have to scroll down every order to check all Order Notes.
    Can ShipStation move the Order Notes back up?

    0 votes
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  7. The ability to hide SKUs on imported orders for component SKUs

    I would be nice to be able to hide SKUs from imported orders.

    Let me explain my reasoning. Like many other Shipsattion users, we use bundles. The components of the bundles are tracked by our inventory management software...Linnworks. All of our channels orders come into Linnworks and than are exported to ShipStation for shipping. Linnworks can send to ShipStation either the bundle's sku or the bundle sku and its component skus. There is no option to send just the component skus. The second option is basically worthless since it makes for a very confusing picklist and packing slip. The ability…

    0 votes
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  8. Requested Shipping Mapped Box

    For orders that have a mapped "requested shipping method" there should be a pop up asking if you are sure you would like to proceed when changing the method off of the mapped shipping method.

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