Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Product Level Data Points Exposed to Automation Rules

    I have been using shipstation for many years now, and something I have wanted from this software since the beginning, and never been able to dial in, is being able to set up enough criteria to determine the correct way to ship every order that is imported, and essentially have shipstation tell our shippers how to ship an order, what packaging a product goes in etc.

    This is something that should seriously be worked on, as any Retailer with any amount of complexity to their product offerings would benefit from having more intuitive options and control over automation rules.

    The…

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  2. Automation Rules for Sending Emails to Customer Service After Order is Tagged

    I was having difficulty setting up an automation rule to send customer service an email after an order has been tagged 'out of stock'. The reason I was advised this does not work is that Automation Rules involving sending emails will only do so at the time of import. So if the tag is being applied after the order is imported into ShipStation, it will not send the email. This would greatly streamline many sellers workflow with different order tags triggering customer service tickets for better tracking of issues.

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  3. Integrate Magento RMA's with ShipStation

    When it comes to RMAs within Magento, that information does not get sent into Shipstation on order import. When a Magento order is marked as Shipped in Shipstation, it does not accept any further status updates from Magento.

    I would like further status updates from Magento to use the RMA functionality.

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  4. At this time, you will only be able to set one view as default per order status. If you add a default view to your Awaiting Shipment, then a

    Allow saved "order views" per status type.

    At the moment, you can only set one view as default per order. If you add a default view to your Awaiting Shipment, then attempt to add a default to your Awaiting payment status, the most recent one will cancel the former out.

    It would be better if the "show me this view by default" worked per status.

    1 vote
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  5. make the "created time" of a label available as a column of data

    It would be nice to be able to export all of my shipping data and have this information included. I can hold employees accountable to how much time went by between orders or I can see which employee shipped which order based on time shipped if they have to share a user account. The time stamp is already available if I look under order activity, but if I could see it as an actual column that would be infinitely more valuable so I did not have to look at every order individually.

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  6. item options

    Allow Item Options to be displayed on the Awaiting Orders page.

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  7. Remember sort order for batches

    Would like to set a default sort order for batches. I like to alphabetize by recipient but everytime I leave the batch view it forgets how it was last alphabetized.

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  8. Custom Field for Customer Shipping Notes

    We have many customers that request the shipping company leave the package in a specific area, such as a garage or back door to prevent theft. The ideal solution would be to have a customer marketplace field that we can add shipping notes that is then mapped over to ShipStation as a note to the carrier on the label. The other option would be to be able to add custom notes to customer records on the shipstation side that would then carry over to the order and label. We implemented a workaround automation that performs this action but its not…

    1 vote
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  9. Order Confirmation

    PRE Ship Item Confirmation-
    Currently, All orders are awaiting shipment, Work is done prior to shipping, then the order is shipped.It would be nice to have a ready to ship and or other statuses. For example, The quantity listed is the order quantity. If there was another Column Items "ready to ship" or "confirmed qty's" you would type those qty's there. Then when you clicked ready to ship, the order would split. One would be the shipment the other, original would now be a back order. The column "ready to ship, would show shipped and the date. In addition to…

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  10. PLEASE, allow line item fields to be able to populate with a item upc scan, for inputting items in manual orders

    Allow for upc OR barcode scanning of items to populate line item fields in order edits, OR manual orders. this would be super helpful, and honestly seems strange that it's not already a function. Sometimes I put together comped influencer orders, and want to pull product before i make the order, and being able to scan the order into the fields would save time. I also sometimes need to edit those manual orders, and being able to add products by scanning them would help a lot.

    1 vote
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  11. Importing "Customization" info

    Would love to be able to import "customization" info from Amazon when using Amazon Custom for personalized items

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  12. Add a box on New Order Screen for Customer PO Number

    Hi, It would be great if you can add a box by the new order menu to enter our customer PO number, so it also appears on the packing list, and when they receive the order they know what it is.

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  13. record the delivery confirmation page from the carrier in a PDF format.

    We need a automated way to record the delivery confirmation page from the carrier in a PDF format. like this page for example:

    https://tools.usps.com/go/TrackConfirmAction.action?tLabels=1234567890123456789012

    This deals with a current scam we are seeing with purchases over than 120 days old where the purchaser is claiming "Not Delivered", and the tracking information has been purged. We can fight it in any which way

    We been hit a couple of times by this and we are manually doing this for all older but I am willing to pay for it to be automated.

    1 vote
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  14. Button for mapping address location

    Im going to sound lazy when I say this , but can you add a button next to the address that will link directly to a map software. Google earth would be great. I use this often to be sure that if someone orders and provides a Postal address that they truly do have a mailbox or mail slot. Actually looking at the satellite view helps immensely with making sure the address is correct. I understand I can copy and paste but a little button would be O so cute!
    Thank you !

    1 vote
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  15. Edit packing slip

    When someone accidentally orders the wrong size and wants to change the size... I want to update the packing slip before I print the label. This would save so much time. I can go in and make the adjustment and then when I print 30 labels or more.. I dont have to try to find it and write on it with ink. This happens all the time and it's hard to keep track of who wants what after I print the labels.

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  16. Would like to be able to edit a user name, since I fired one person who had her own username.

    Would like to be able to edit a user name, since I fired one person who had her own username.

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    Hi, thanks for bringing this up! You can make your users inactive and this will remove their access from your ShipStation account. Is there another concern you have in regards to this user’s access to ShipStation?

  17. Logo on "Ship From" addresses.

    We do drop shipping for some clients using our address. It would be much simpler for us if we could add their logo to the "Ship From Address" rather than having to create a whole new store for them.

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  18. Looking to create an automation so a tag can be placed on orders where the Inventory level drops below 3 units

    Looking to create an automation so a tag can be placed on orders where the Inventory level drops below 3 units

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  19. Change the way SS works regarding sync of info across accounts.

    This is hard to explain but has to do with how SS syncs changes after they are made.

    Currently, SS can track some changes and inform users in real time that something happened. For example if an order moves status, SS will pop up a box saying that orders have moved, so click here to refresh.

    But other changes do not sync live. If people change notes or tags or anything else, it doesn't sync in real time.

    What's worse is that when people make changes, those changes are seen on that same computer because SS caches the changes immediately. …

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  20. Allow 1 label per item

    I noticed that there are several people asking about this and it keeps getting closed for lack of interest. No matter how I tweak orders coming in to shipstation, they always get lumped in one label that is the sum of the weight and value of the entire order.

    Can we at least have a way to simply allocate products to each package, so Package 1 has 2 x widget A and 3 x widget B, etc? Rather than having to open up the products database and calculate the weights and values again by hand?

    This is a major pain…

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