Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Order Refresh Button - Check for updates to an already imported order

    If an order has been pulled into SS, and then subsequently the customer contacts the seller to make an order change (Add an item, remove, etc) the order is not updated within SS. Regardless of how many times you request a refresh, an orders contents that has already been pulled into shipstation is not re-checked.

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  2. search by RMA

    It would be great to be able to search by RMA. The numbers are there, so it seems odd that there's no way to use them as a search criteria.

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  3. Allow scan to print to print from orders that are on hold

    The scan to print feature doesnt allow shipper to print orders that are on hold easily from the window. So I suggest editing it to allow it to print from any status with just a simply warning if need be.

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  4. keyboard shortcuts for tagging an order

    I would like to have a keyboard shortcut for tagging an order. Please let me know if this is possible for a future updated version of ShipStation. Thanks

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  5. Batch print of multiple manually entered labels with different recipients, weights, sizes etc.

    I manually enter and ship multiple packages each day, with different sizes, weights to various recipients. I want to create those labels throughout the day (or even more than one label at a sitting), complete with all information, and print them all at once.

    Basically, I want to avoid the system auto-charging me for each one individually. 50 charges for $7.20 is frustrating to manage on the accounting side, to say the least. I

    1 vote
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  6. Add new xml field in magento order sent to shipstation using the Auctane extension.

    We use the Auctane Shipstation extension on our magento1 store. Now we need to add a custom field to that order xml that is being sent shipstation. How can we do that?

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  7. Alert Pop-Ups / Inbox after Order is Assigned

    It would be great if, once you assign an order to someone, they could get a pop-up or a notification of some sort or Inbox to know that they have an order assigned to them.

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  8. You should make a feature which allows "User Management" to only show employee accounts certain store info. I own several stores and would l

    You should make a feature which allows "User Management" to only show employee accounts certain store info. I own several stores and would like certain employee accounts to only access specific stores (the orders, reporting, analytics, settings etc).

    I don't want to make a new account because as an admin, I'd like to see all the stores. But I only want certain employees to see certain data. This feature is a must have for larger operations in my opinion.

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  9. Add new fields to the order xml in magento

    The magento shipstation extension sends a fix format xml to shipstation thru an api I believe. can we add additional fields to that xml.

    How can we do that. And if we are successful how can we test that on shipstation

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  10. An email associated with an order was truncated

    Hi - an email associated with an order was truncated. This is what came through:

    radiusaw20002000200020002000@gmail.c

    This is what it should be:

    radiusaw20002000200020002000@gmail.com

    Can you increase the character limit for emails? Database size concerns can be addressed by using VARCHAR() or similar

    Thanks!

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  11. Flexible FBA Quantities

    We are offering different bundle deals to our customers such as 2 pack or 4 pack deals. But our actual inventory is being placed as a single unit in FBA. This way we can keep ourselves more flexible and offer more customized deals.

    Although we can download SKUs of bundle deals and define fulfillment SKU in Shipstaion App. But we are also looking for an option to adjust quantities e.g. a pack of 2 deals SKU would be required to ship 2 units instead of one.

    We would really appreciate if Ship station can add this feature. This will give…

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  12. We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping disc

    We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping discount automatically.

    As of now, we are just manually tracking our combines as we make them in Ship Station by writing them down at the end of each day. Then our office manager get's the list and manually refunds these customers. There is so much room for human error in this system that we are constantly missing refunds and customers are getting upset.

    Is there any way to generate a daily report of the orders that we have combined? That…

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    Hey there!

    Thanks for your great idea!

    While there isn’t currently a way to do this, I hope you’ll find this suggestion useful.

    Anytime an order is combined for your needs, you can tag an order (that you will create and name), and at the end of your day you can filter for said tagged orders and view this way! While this still leaves a small window for human error, it will be easier to pull all combined orders in a single view.

    After you have all orders filtered this way, you can also do a custom export to stand in as the “Report” you desire.

    For now, we will keep this idea open for others to comment and leave their feedback on. If you have any issues with the suggestion provided, please don’t hesitate to reach out to our support team!

  13. Purchase Postage In Return Portal

    Hi,

    I am a longtime user of the platform and it has saved me a ton of time shipping as my business grows! One thing that I have noticed with the new return portal is that I can not purchase postage for USPS.

    When I print a normal label I can buy postage right there in the shipping portal.

    However when I go to create a return label, it will not let me purchase postage in the return portal. I have to open a new tab, then go to settings, shipping carriers, select stamps.com, then manually purchase postage before I…

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  14. transfer manual order

    For example we have 3 business running and they don't have an option to export the orders (it's not amazon/ebay).
    So we use 3 manual stores and sometimes we have errors, an order that is shipped from 1 manual stores, actually needed to be shipped from other.
    Having an option to transfer order would be great.
    Thanks

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  15. Ability to mark a single item as picked on a multiple item order

    The ability to mark an item as picked on a multiple item order would help us tremendously. The item marked as picked would not show up on the pick list.

    For example, when we have an order with item A, B and C at the beginning of the day. A, B and C will print on the pick list. During the day we use the pick list to find items A and B but cannot locate C. We put A and B to the side in our shipping station and keep shipping the rest of our orders. (This probably happens…

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  16. Assign Order Within Order Screen

    It would be great to be able to assign an order to someone from within the order itself, not just at the summary list screen with the checkbox.

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  17. Please change the international icon to something nicer

    I understand that a change was rolled out last Thursday, July 27th, that changed the icon for international orders from a globe of the earth to a black circle with a question mark inside it. This appears for users who do not have international address verification enabled. Since I do not want to enable this feature, I honestly can't stand looking at this new icon. It kind of makes you feel like there is a problem with the order and it's just plain ugly.

    My suggestion would be to put the globe of the earth back the way it was,…

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  18. NMI Integration

    We use NMI for a processor and would love integration between ShipStation and NMI. We are currently having to manually enter orders from NMI. Thank you!

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  19. Ability to update single split order via the API

    When an order is split, all of the related orders are given the same internal "orderKey". When updating any one of the orders using the API, the values given (even if they are the right ones ex. address) overwrite all of the orders. There may be some internal logic as to why they share the same key but if I want to target only one of the orders I am unable to do so through the API.

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  20. IF AN ORDER (LABEL) IS VOIDED, PLEASE DELETE IT FROM THE ACTIVE BATCHES.

    IF AN ORDER (LABEL) IS VOIDED, PLEASE DELETE IT FROM THE ACTIVE BATCHES.
    RIGHT NOW IF YOU VOID ORDERS AND YOU GO TO BATCHES, YOU WILL BE ABLE TO PRINT IT WITHOUT NOTICE, EVEN IF YOU ALREADY VOIDED IT.

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